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Jo Malone London Reviews

2.0 Rating 47 Reviews

23 %

of reviewers recommend Jo Malone London

Company Reviews

2.0

Based on 47 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 18th February 2022

Jo Malone London 1 star review on 18th February 2022

Jo Malone London 1 star review on 10th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing....Avoid and dont waste your money! I didnt even want to leave 1 star thats how bad this brand is. When you trust a brand such as Jo Malone you assume the quality and service will be second to none. After spending £105 on a bottle of perfume from my son to his mum i have been left totally disappointed. The product is such poor quality and lasts 30 seconds on the skin then the smell goes. I have had watered down fakes last longer. I was fair and contacted Jo Malone before telling them and giving them a chance to explain before i leave a review. I got a message back and gave them everything they needed and asked for. That was 3 weeks ago and not a peep from them since, after 5 more emails and a call nothing. So JO MALONE i will copy and paste this to every site i can find. SPEND YOUR MONEY ELSEWHERE PEOPLE AND AVOID . Maybe they should stick to candles or just stick their candles!”

Posted 3 years ago

“Placed an order on the 8/12 no delivery phoned on the 17/12, phoned again today with no answer after 40 mins. Still no Christmas present! I’m a regular customer but sadly will not be now. When you pay these prices for these products, the service should be much better.”

Jo Malone London 1 star review on 10th January 2021

Posted 3 years ago

“Delay.. impossible to reach customer service by phone or live chat. No response to email. Just dreadful customer service.”

Posted 3 years ago

“Honestly, I hate this company right now, I will NEVER recommend buying anything from them. I made a purchase for a Christmas present over a month ago, and NEVER received my order or a shipping email. I finally got in touch with someone from customer service, who made it pretty clear that my problem was not a priority. Everytime they said they would be back in 2-3 minutes, it was atleast 10 minutes, then they would come back to say they will look into it and then leave for another 10-15 minutes. And then they found that my order never shipped, but they don't know where it is. So they will "re-ship it" but they can't expedite it, they wouldn't even try to get it to me by Christmas. They never apologized for the problem, and they really didn't even try to fix it, at the end they said that they had to put in a "request" for the order, so it wasn't even guaranteed that they would ever actually send me my order?!!! And the entire conversation sounded like there was nothing the customer service rep could actually do to get me my purchase. It was wild. I don't even care if this is the best smelling perfume, came with a million dollars and magically makes you look like a supermodel, this is not worth it! I will NEVER buy a Jo Malone product again, and I will never recommend them to anyone! You'd think the money they were charging for this stuff could pay for proper management and real customer service...”

Posted 3 years ago

“I am the "anonymous" reviewer of a few days ago--didn't see how to edit that review yet... I changed my rating from 1 to 4 stars: I FINALLY got through to a live human on chat, who assured me that order was in transit. It was: it just arrived, beautifully packaged and with all the products as ordered (including the nice little samples). It is truly gift-worthy. So, four starts and a suggestion that they focus on things like email updates and more reliable ordering on site. I still like the products and this turned out well, but I would be a little hesitant to use in future because of this experience.”

Posted 3 years ago

“This is re: Jomalone.com, online site for US. My experience in trying to order from this site several days ago is possibly the worst that I have had in a long time: a)site was slow to complete my order and kept "looping" back. I try to leave site but came back to see that my credit card info. was STILL there. So I stayed with it until order was complete just out of fear of leaving an open-ended order with personal info. visible. What should have taken under 2 minutes took about 10. b) then got the confirmation email with a promised "ship by" date--but then noted that my credit card had been charged for FIVE extra charges (small but still...). they were "pending" and dropped off after a couple of days BUT so did the charge for the order!! c) tried to use the "live[not] chat"--useless. I called several times--not willing to stay on hold for more than 10 mins. I emailed several times--no answer. I have no idea what happened to that order but will keep an eye on my credit card billing... In short, I like the few Jo Malone fragrances that I have tried, BUT not enough to go through this hassle! The world is full of wonderful fragrances in a bottle--and 99% do not say "Jo Malone" on the label. If you absolutely must have a JM fragrance, go to Nordstrom: always free shipping, sometimes discounts and sales, too--and always reliable ordering process! Macy's also has some, but maybe not as much of a selection--but also sometimes has sales/discounts that apply to fragrance. As for Jomalone.com--buyer beware!!”

Posted 3 years ago

“This is re: Jomalone.com, online site for US. My experience in trying to order from this site several days ago is possibly the worst that I have had in a long time: a)site was slow to complete my order and kept "looping" back. I try to leave site but came back to see that my credit card info. was STILL there. So I stayed with it until order was complete just out of fear of leaving an open-ended order with personal info. visible. What should have taken under 2 minutes took over 15. b) then got the confirmation email with a promised "ship by" date--but then noted that my credit card had been charged for FIVE extra charges (small but still...). they were "pending" and dropped off after a couple of days BUT so did the charge for the order!! c) tried to use the "live[not] chat"--useless. I called several times--not willing to stay on hold for more than 10 mins. I emailed several times--no answer. I have no idea what happened to that order but will keep an eye on my credit card billing... In short, I like the few Jo Malone fragrances that I have tried, BUT not enough to go through this hassle! The world is full of wonderful fragrances in a bottle--and 99% do not say "Jo Malone" on the label. If you absolutely must have a JM fragrance, go to Nordstrom: always free shipping and samples, sometimes discounts and sales, too--and always reliable ordering process! Macy's also has some, but maybe not as much of a selection--but also sometimes has sales/discounts that apply to fragrance. As for Jomalone.com--buyer beware!!”

Posted 3 years ago

“Ordered 2 advent calenders (£640) direct online in November and still not delivered (091220) - no joy geting through on the phone or email. Advent calenders from 7 other retailers all arrived on time. It seems their whole warehouse and logistical operation has collapsed. Avoid.”

Posted 3 years ago

“The lack of customer service is appalling. I lost my job because of the pandemic and felt so down one day and really wanted to treat myself for once. Went into the JM store and the all experience was awful. I came out in tears. Contacted the customer service and of course I never even got a reply. The brand has gone incredibly downhill from years back and I strongly feel that that should reflect on the price.”

Posted 3 years ago

“So after writing to Jo Malone about the poor quality of their products. I received an email from them saying someone down customer services will be in contact with me within 72 hours. 72 hours later still no one has contacted me If anyone is thinking of buying anything from JO MALONE please don’t waste your money”

Posted 3 years ago

“I have a pomegranate room diffuser there is absolutely no smell from it. I know have it in my en-suite bathroom. The smallest room in the house and still there is no smell.!! I am better buying the cheap versions in Aldi these smell stronger and last”

Posted 3 years ago

“I cant believe I could not change a delivery address or cancel the order I made within a few hours. I wont be going here again. Amazon would simply refunded my money without question”

Posted 3 years ago

“After complaining and sending photos regarding my recent order you haven't even bothered to reply. The order was incomplete and was not gift wrapped as you offered. The bag tie is damaged so no good. Very dissapointed with your service”

Posted 3 years ago

“Having used them many times, each time has presented another reason to complain such as items missed, poorly packaged and this time my parcel being lost and no explanation, had i not contacted them I’d never had known, worse thing is the customer service it’s really poor”

Posted 3 years ago

“The gift I ordered was delivered very quickly and gift wrapped. It looked very expensive. I was very pleased.”

Posted 3 years ago

“If I could give zero stars I would. Such a terrible customer service for such an high end trademark. Right hand doesn't talk to the left hand and the costumer is the looser. From slow shipping to lack of communication and totally uncaring customer service rappresentatives I will never buy from Jo Malone again. They are not the only fish in the sea”

Posted 3 years ago

“I recently purchased a bottle of perfume for my wife's birthday from Jo Malone. The item was very slow to be despatched and I received no communication explaining this until I chased via Twitter. Their Customer Service team seem very disinterested. They also rejected my cashback claim through a 3rd party site for no reason. I definitely won't purchase from them again.”

Posted 4 years ago

“Don’t buy from Jo Malone, the customer service is awful. If anything goes wrong with your order they will totally ignore you. I have still not received the return postage label to get a refund on the candle and they won’t take it back in the stores if you purchased online. Absolutely disgraceful. I do not recommend”

Posted 4 years ago

“DO NOT BUY @jomalonelondon Diffusers!!! Put the diffuser Reed on my bathroom shelving for 2 seconds and it melted away the paintwork!!! Made a complaint to @jomalonelondon and they said it states in small print, in the label under the bottle (very small print) that the oil can damage furniture! How about putting it on your care card!!!! Price of the diffuser was refunded but won’t compensate me for the furniture damage! Anyone who knows me, knows I absolute love @jomalonelondon and have purchased so much over 15 years!!! NOT ANYMORE!!!! Very unhappy customer and will take my custom to the creator of @jomalonelondon @jolovesofficial!!! @esteelauder 😡😡😡”

Posted 4 years ago

“Avoid online ordering Avoid! I ordered a perfume with engraving on jo malone site one week ago, as a birthday gift. The package was delivered by Hermes courier company at an obscure “post box” near the address I expected it, nowhere to be found. Telephone customer services insist it has to be internally investigated with the courier/driver, before they can offer me a refund, re-post of the package, or other resolution. Currentl situation: paid £137 for a lost perfume, missed the birthday celebration, and unaware if I will be refunded at all. Deeply disappointed.”

Posted 4 years ago

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Jo Malone London is rated 2.0 based on 47 reviews