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Jo Malone London Reviews

2.0 Rating 47 Reviews

23 %

of reviewers recommend Jo Malone London

Company Reviews

2.0

Based on 47 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 7th April 2024

Jo Malone London 1 star review on 18th February 2022

Jo Malone London 1 star review on 18th February 2022

Jo Malone London 1 star review on 10th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How does corporate law (globally) allow Jo Malone to incentivise customers to extend purchases, with offer codes (accepted at point of sale), ACCEPT the order, DESPATCH the order, then follow with an email indicating that the “incentivised” product offer was “out of stock”?? AND that offers included in the purchase ( not incentivised but offer nonetheless) we’re also out of stock??? Upon engaging in time wasting, deflected, disrespectful, unprofessional online “chats”, I then sought online reviews of Jo Malone . Reviews consistently reveal abject customer contempt and negligence. It appears now, that a once highly regarded company is in a spiral of arrogant and blatant fraud, customer contempt and corporate negligence, gobbled by global entities who apparently have no understanding that these attitudes are eroding brand credibility and integrity, and, ultimate the “bottom line” Vale Jo Malone.”

Posted 1 year ago

“Do not believe their promise of next day delivery !! This is not the case at all !!!! Furious about this as ordered for a present and would have shopped elsewhere. It also states on delivery email that the parcel has to be signed for so it can't even be left with a neighbour when it does finaly arrive ! Waste of time phoning customer services. There was not the slightest concern over their shoddy customer service. Will not be using this company again. Glitzy packaging and branding to cover poor customer relations !”

Posted 1 year ago

“If I could give it NEGATIVE stars I would. First off, the website gave me SO much trouble to check out. Once I did (with a working -$25 coupon code) meaning I was going to pay about $125, I got an email confirmation showing the full price of $150. I contacted customer service who said the code has expired. So I said then they shouldn't have allowed it to be applied and get to check out showing the discount as applied. They would NOT honor the price.”

Jo Malone London 1 star review on 18th February 2022

Jo Malone London 1 star review on 18th February 2022

Posted 2 years ago

“We ordered some products and paid extra for next day delivery. We were then informed that as the next day was a Saturday it is not a working day, so next day actually means Monday. No mention of this when making payment. we waited all day Monday, Tuesday and Wednesday still no delivery, A new excuse every day, This is the worst customer service imaginable. They take your money the second you make payment bur some how it takes 7 days to refund. This company are a total rip off do not use them. they will take your money but there is no certainty that they will ever deliver the goods. We have been long term customers of Jo Malone shops never again.”

Posted 2 years ago

“Dreadfull service.Still haven't received my order after many phone calls,emails and chasing UPS.Never again .This is now the 3rd time!!Avoid!!!!”

Posted 3 years ago

“Having used them many times, each time has presented another reason to complain such as items missed, poorly packaged and this time my parcel being lost and no explanation, had i not contacted them I’d never had known, worse thing is the customer service it’s really poor”

Posted 3 years ago

“I purchased a hand wash from Duty Free at Orlando Airport. It didn't come packed or JM bag, just a plastic duty free bag. This was a gift, also the pump was sellotaped down. I had to buy my own gift bag and felt embarrassed giving this as a gift. I did contact JM and they said it would be talked in the next meeting. Ive never heard back, I did call a 2nd time and the girl was so rude. Ive never heard back again, no explanation or apology..very disappointed.”

Posted 11 months ago

“I wish I had read all of the online reviews before making my purchases. This is an iconic global brand and one whose products I love, but I would NEVER BUY ONLINE ever again - only in store. They lost our order, spoke to a useless team at customer services in Belgrade who had no idea what they are doing. We paid to send 3 presents for diwali (£300 in total) and next day delivery and received confirmation of order on email. They've lost some of the order, but still didn't tell us! So basically took our cash and hoped we wouldn't find out. TOTAL SCAM. AWFUL SERVICE. They need to fix this ASAP. You can't charge that much for global products and then have aftercare like this. Also, no way of making a complaint, you can't even escalate on the phone, so essentially the company DOESN'T CARE ABOUT THE CUSTOMER”

Posted 2 years ago

“Very disappointed with my Jo Malone Earl grey and cucumber cologne, I can hardly smell it. I have to use twice the amount I would normally use and after about 30-45 mins the smell is so faint you can hardly smell it. I have asked others if they can smell it and they can't, yet when I wear a different perfume I can smell it for hours afterwards and so can others. It's not that my 'nose' has grown accustomed to the smell as it isn't a perfume I have used before. Although, the ones I can smell I have used for a long time. I feel that for £100 cologne it is really not worth it. Very disappointed.”

Posted 2 years ago

“Absolutely terrible quality of perfume the smell lasts for less than five minutes. Customer services were good and exchanged it several times in fact. They said it’s duffer to on different skin. 4of their £136 colognes were the same poor quality. They are supposed to be refunding me but tell me such utter nonsense like We have received it back into our warehouse BUT we need to receive it into our office! This cologne has seriously gone downhill in last few years I dont know how they have the nerve. I am making a HMCS Money Claim Online against them now. DO NOT WASTE YOUR TIME AND MONEY ON ANY OF THIS STUFF.”

Posted 2 years ago

“Placed an order on the 8/12 no delivery phoned on the 17/12, phoned again today with no answer after 40 mins. Still no Christmas present! I’m a regular customer but sadly will not be now. When you pay these prices for these products, the service should be much better.”

Jo Malone London 1 star review on 10th January 2021

Posted 3 years ago

“Delay.. impossible to reach customer service by phone or live chat. No response to email. Just dreadful customer service.”

Posted 3 years ago

“Ordered 2 advent calenders (£640) direct online in November and still not delivered (091220) - no joy geting through on the phone or email. Advent calenders from 7 other retailers all arrived on time. It seems their whole warehouse and logistical operation has collapsed. Avoid.”

Posted 3 years ago

“The lack of customer service is appalling. I lost my job because of the pandemic and felt so down one day and really wanted to treat myself for once. Went into the JM store and the all experience was awful. I came out in tears. Contacted the customer service and of course I never even got a reply. The brand has gone incredibly downhill from years back and I strongly feel that that should reflect on the price.”

Posted 3 years ago

“So after writing to Jo Malone about the poor quality of their products. I received an email from them saying someone down customer services will be in contact with me within 72 hours. 72 hours later still no one has contacted me If anyone is thinking of buying anything from JO MALONE please don’t waste your money”

Posted 3 years ago

“If I could give zero stars I would. Such a terrible customer service for such an high end trademark. Right hand doesn't talk to the left hand and the costumer is the looser. From slow shipping to lack of communication and totally uncaring customer service rappresentatives I will never buy from Jo Malone again. They are not the only fish in the sea”

Posted 3 years ago

“Don’t buy from Jo Malone, the customer service is awful. If anything goes wrong with your order they will totally ignore you. I have still not received the return postage label to get a refund on the candle and they won’t take it back in the stores if you purchased online. Absolutely disgraceful. I do not recommend”

Posted 4 years ago

“DO NOT BUY @jomalonelondon Diffusers!!! Put the diffuser Reed on my bathroom shelving for 2 seconds and it melted away the paintwork!!! Made a complaint to @jomalonelondon and they said it states in small print, in the label under the bottle (very small print) that the oil can damage furniture! How about putting it on your care card!!!! Price of the diffuser was refunded but won’t compensate me for the furniture damage! Anyone who knows me, knows I absolute love @jomalonelondon and have purchased so much over 15 years!!! NOT ANYMORE!!!! Very unhappy customer and will take my custom to the creator of @jomalonelondon @jolovesofficial!!! @esteelauder 😡😡😡”

Posted 4 years ago

“Avoid online ordering Avoid! I ordered a perfume with engraving on jo malone site one week ago, as a birthday gift. The package was delivered by Hermes courier company at an obscure “post box” near the address I expected it, nowhere to be found. Telephone customer services insist it has to be internally investigated with the courier/driver, before they can offer me a refund, re-post of the package, or other resolution. Currentl situation: paid £137 for a lost perfume, missed the birthday celebration, and unaware if I will be refunded at all. Deeply disappointed.”

Posted 4 years ago

Jo Malone London is rated 2.0 based on 47 reviews