Jomashop Reviews

3.6 Rating 2,779 Reviews

66 %

of reviewers recommend Jomashop

Company Reviews

Questions

Metrics

3.6

Based on 2,779 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Jomashop deliver? How long does Jomashop take to deliver? Does Jomashop deliver on time? How is accuracy and good condition of items delivered by Jomashop?

Returns

How is Jomashop returns process?

Customer Service

How can I contact Jomashop? How quickly does Jomashop resolve customer queries?

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Phone:

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How is Jomashop returns process?

Helpful Report

(4 years ago)

Greater than 94% of reviewers feedback is Jomashop returns process could be better.

Helpful Report

(4 years ago)

6.67%

Industry Average

“ Worst customer service ever. Received a defective product. Asked for a return and was denied. Ask for a replacement and was denied. Grey market is a gamble and Jomashop is a very bad choice. They will win in any way possible. Repairs... will not happen. Returns... nope. Replacement... not gonna happen. Set your money on fire at least you’ll get heat. ”

- Anonymous

“ Absolutely unable to reach anyone by phone. I need to return a defective watch, but need a 'return authorization number' to do so. The online method will not work and NO ONE ever answers or calls back. After over three days and countless attempts, I gave up and will now dispute the charge. This is an obvious attempt to prevent returns. ”

- Robert Maw

“ DO NOT BUY FROM THEM!! Customers pay to return items then they deduct their shipping cost from YOUR refund?!?! That’s not good customer service. I paid for the item...if you charge for shipping place it on the bill. They’re getting something for NOTHING!! Returns are the price of doing business. ”

- Anonymous

Jomashop Reviews

Returns - Difficult