Name: Just Eat UK
Rating: 1.15

“when is a delivery service not a delivery service, when its just eat. They are happy to take your money despite knowing there are no delivery drivers in you area, leaving you to watch the estimated delivery time come and go, you contact them they lie and say a driver will deliver in a few minutes and hour later the app still says trying to allocate a driver ....still waiting for a driver 2 hours after it should have been delivered if it ever turns up chances are it will be stone cold”

Just Eat UK 1 star review on 7th February 2021

Helpful Report

Posted 5 years ago

“Never use just eat again absolutely vile people left my child with out food 3 hours”

Helpful Report

Posted 5 years ago

“DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS”

Helpful Report

Posted 6 years ago

“DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS”

Helpful Report

Posted 6 years ago

“Absolutely shocking!! Don't even bother using them. They never assign a driver to your order. Always takes over 30 minutes to get through to customer service. Nearly impossible to get your money back. & if your order is cancelled (because it doesn't arrive) you are not able to leave feedback via Just Eat's platform. I don't understand how a company like this can still be allowed to exist!”

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Posted 6 years ago

“Absolutely smashing”

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Posted 7 years ago

“No service when dealing with issues with food. They don't refund you, just tell you to go to the restaurant. What's the point in them? They are just a payment facility for take aways, rather than a sales channel for take aways. Poor service, poor staff.”

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Posted 8 years ago

“""disorder takeaways all around”

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Posted 9 years ago

“Quick delivery yummy food!”

Helpful Report

Posted 9 years ago

“The shop is compact with a large grill stove in the front of the restaurant. My husband and I loved the kebab and salads they provide. The taste is authentic but not too much spice. We have been ordering takeout for almost every day during our stay in Hackney.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 21%
Customer Service
Communication Channels	Email, Telephone

Just Eat UK Reviews