This company is a joke. I ordered Lego at 19.12.2019 for my 4 years old daughter as a Christmas present, she didn’t got it. It arrived after new years eve and instead of Lego it was t-shirt. I asked for refound straight away and after more than one month Littlewoods sent me an Email wich says that they can’t find my account. Last (8th) call regarding to my refound was 35 minutes long and I was on hold for more than 20 minutes plus customer support lady wasn’t in good mood as her tone was sound more upset then mine. After nearly 2 months of inconvenience they offered me €20 as an apologie(only on a phone bill I spent more than double of this ammount). This is how they treat their customers. Sorry about my English!
“Terrible customer service got hung up on twice and rang a 3rd time asked could I be transferred to a complaint officer was told I could only complain on the online service..I rang the Dublin number but was transferred to a south Africa service that could not help...ridiculous service...”
“I've ordered several items from Littlewoods Ireland before Christmas and I've received every item in the time specified and never had a problem with any item or delivery. I find it a great service and no item is too big to be delivered to your door free of charge.”
“Ordered, couldn't change delivery address inconvenient. But then the item was never delivered.. Not that it didn't arrive.. It was never sent. And customer service was absolutely atrocious. Wasted a huge amount of time and they had no interest in solving the issue. Will get a refund and go elsewhere. Not worth the hassle.”
“Avoid if at all possible. Customer service do not care at all if there is an issue with the order. They will say the generic training responses that will not help at all. Never got item. Cancelled order and will proceed with legal if not refunded.”
“The delivery took longer than promised as the company didn't use our Eircode numbers but after chatting online with their Help desk, this was resolved and the package arrived promptly afterwards. Good to deal with and stuck with me through delivery issue.”
“Bought a dress. Pictures give a good indication of item. Sizes are accurate, as explainations are given re each type of clothing. Optional dresses are offeredthe, esp if item is out ofof stock. Customer item reviews are displayed. Delivery andtime option of returns is very prompt, and good value”
“Littlewoods ireland are an absolutely wonderful company to buy off, their products are absolutely gorgeous everything I ordered was the size in which I wanted and it came exactly when it said it would, it was easy to do and had so many things for suitable prices”