Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Gap Reviews

4.1 Rating 124 Reviews

78 %

of reviewers recommend Gap

Company Reviews

4.1

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

Read Gap Reviews

About Gap:

Gap offers clothing and accessories that enhance personal style of clothes for the whole family. You?ll find your favorite jeans, T-shirts and more. With a focus on latest fashion Gap offers a range of options from fashion apparel and accessories, to wardrobe staples such as denim, khakis and T-shirts for men and women.

Visit Website

Phone:

0800 060 06666

Email:

custserv@gap.eu

Location:

Gap EHQ Freepost WD 3719 Castle Mound Way
Rugby
CV23 0BR

Write Your review

Tell us how Gap made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gap 1 star review on 26th August 2023

Deiona Marie Muhammad

Gap 1 star review on 26th August 2023

Deiona Marie Muhammad

Gap 1 star review on 26th August 2023

Deiona Marie Muhammad

Gap 1 star review on 26th August 2023

Deiona Marie Muhammad

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst customer service and clothing store I have ever had. First, I ordered $ 300 worth of clothes and 75% of them were canceled due to a backorder which was not showing on their website when I ordered . No one also contacted me to let me know that almost my entire order was canceled. Adding to that the refund was wrong, I had to contact them to get the correct amount for the refund. Also, my order took 2 MONTHS to get here. After 5 emails I sent them asking for a prepaid shipping label because the website wouldn't allow me to print one for some unknown reason, I got an automatic email saying they don't could not help me with my request due to high call volume. So at the end of the day 75% of my order was canceled and what I received that didn't match correctly I'm not getting a refund because they are too busy. This is by far the worst customer service ever. I understand we are in a Covid-19 situation, but a big company like this shouldn't offer customer service like this, especially when on the news they said they made a money tone when Covid-19. WILL.NEVER.BUY.GAP.ANYMORE”

Posted 3 years ago

“I ordered several sizes of shorts and jumpsuits. I returned all of the shorts because they did not fit me, as well as two jumpsuits. The refund only included one pair of shorts, coincidentally the ones with the lowest price, out of FOUR shorts total. I lost money on 3 pairs of shorts. Same thing with the jumpsuits. I returned 2 jumpsuits, but only got a refund for the lower priced one. Unfortunately, I did not take photos of the clothes I was returning. If I had proof, I would make a case and pursue this further. They accepted all of the clothes I returned because they were all in one package, but CHOSE TO REFUND ONLY THE TWO CHEAPEST ITEMS. I never received two pairs of shorts I ordered back in early May either. Not expecting them anytime soon, but if they do arrive I am returning them in store because it's the only way to make sure I'm getting my money back. Don't trust this company with online returns! They are not honest about their online returns policy!”

Posted 3 years ago

“Great service from a lovely lady called Maxine. She was very patient with me even though she was alone in the shop. Even convinced my 11 year old to try jeans instead of his usual jogging bottoms. We ended with 2 pairs as there was 30% off and 2 T Shirts for £12 bargain! Great service, great choice and saving money. What more could you ask for?”

Posted 4 years ago

“We bought some Sherpa Hoodies After one wash they are full of bobbles, the colour has faded and the shape has been lost To be honest they look 10 years old and not 10 days old”

Posted 4 years ago

“Gap always supply a quality range of quality clothing in a range of colours and styles for men, women and children.”

Posted 4 years ago

“Wish I had read reviews on here first, I have always bought clothes for my children from GAP, however our local store closed down so decided to place an online order. I've had to send half of the items back which I did on 21/09/19, they received the 2 parcels back on 26/09/19. I have not heard anything since, so have just called them to be told that it can take up to 3 weeks for the return to be processed!!!! They have no way of checking when the return is likely to be processed & 'do not have a phone number' to even ring the warehouse to see where the return is. So in total the whole return process can take a month!! I love GAP clothes for my kids, but WILL NOT be purchasing anymore items online.. there are companies in the UK a lot bigger than them that can process returns a lot quicker & will chase it up on your behalf. Ridiculous returns process!!!!!!!”

Posted 4 years ago

“I can see that over 70% of the reviews are bad on Truspilot. This is not surprising as Gap have no respect for there loyal customers either. I have been buying Gap cloths for over 25 years now and recently bought three pairs of Pyjamas worth £44. Unfortunately due to defective materials the garments have shrunk despite following correct washing instructions. When I wrote an email to there CEO Mr. Peck firstly he doesn’t believe in replying to customers directly, as he feels customers are not that important and he is beyond customer status.This is a guy is paid millions of dollars in salaries and bonus yet takes customers for granted. Eventually I got a reply from a disrespectful member of team who was only blowing Gaps trumpet in how good there are, and asked me to take the clothes to a Gap store. Even though I had bought the garments online and supplied pictures which don’t lie I was basically told to get lost in the usual Gap language. I use to spend over £1000 per annum,but for sake of £44 these amateurish organisations behaved in an abhorrent way towards me,despite supplying proof with pictures. I would never buy from these cowboys again. Beware as they do NOT appreciate loyalty and should you experience any faults with your garments,they will tell you to go for a ride. Avoid buying from them is the only way to hurt these cowboys as they are taking customers for a ride in this abhorrent way. Shrunk garments refusal for a refund or exchange is theft and a con on the part of Gap. This is an American company that had no respect for European customers. AVOID AT ALL COSTS!!!!!!”

Posted 4 years ago

“The orders for more hundreds euros don't arrive regularly or are cancelled due to "system problems". The customer service in EU is terrible, you can call them only in US time! Ridiculous and disappointing.”

Posted 4 years ago

“Great quality!”

Posted 5 years ago

“I order from the gap quite a bit. My order comes right to my home and is left always in a safe place when I am not home. I have never ever had an issue with them and I highly recommend that you shop online with this company.”

Posted 5 years ago

“great delivery and prices but be careful at the quality of the jeans. I thought that I ordered jeans and I received sth very soft like jogger. However there is free return with refund”

Posted 5 years ago

“I ordered 32x32 blue jeans, they delivered 32x34 black jeans. Now I have to pay international shipping if I want them to be changed for who knows what size or color this time.. worst online experience ever.”

Posted 5 years ago

“The products did't came with the label - hang tags, so It's no different for me than like I bought the second hand clothes. Customer service didn't resolve my problem.”

Posted 5 years ago

“The children's toddler clothing from the Gap is always top notch. The material is soft and the cut gives extra room for toddler chubbiness. I love the prints and styles. The website is so easy to shop!”

Posted 5 years ago

“Surprising high quality of baby clothes at very reasonable prices comparable to supermarket brands”

Posted 5 years ago

“Very good service helpful and helped with all our needs”

Posted 5 years ago

“Good price clothes.”

Posted 5 years ago

“Easy to use website, prompt delivery to store and easy pickup.”

Posted 5 years ago

“The cashier/counter was very helpful and very patient waiting for me to show the email from gap on my phone to get 10% discount on my purchase. I know it was small thing but it made a big difference to my part as ordinary person. Thank you.”

Posted 5 years ago

“Very good service”

Posted 5 years ago

«
1
2
3
4
5
»

Gap is rated 4.1 based on 124 reviews