Online Insulation Ltd Reviews

Name: Online Insulation Ltd
Rating: 4.74

4.7 Rating 1,292 Reviews

94 %

of reviewers recommend Online Insulation Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,292 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Online Insulation Ltd:

Online Insulation is the fastest growing, UK based, independent online insulation and drylining retailer. We have over 20 years experience in the specification, manufacturing and supply of insulation and drylining materials in to specialist contractors, house builders and domestic, end users. We are one of few suppliers that can offer a wealth of knowledge along with competitive prices and efficient delivery services.

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Phone:

01509649065

Email:

info@onlineinsulation-sales.com

Online Insulation Ltd 5 star review on 29th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve not received good yet, but they said 2-3 day delivery, contacted them and they said definitely 3-5 days. Once ordered, on the morning of 2/8/20 they emailed to say it wd arrive on 13th!! 11 days later!!”

Helpful Report

Posted 3 years ago

Hi Sheilagh, thank you for your review. We are currently working on 5 working days for delivery at the moment. We did email you with the delivery date and we were asked by yourself to delay the delivery to the 17th.

Posted 3 years ago

“I have not seen myself yet but am informed the plaster boards are damaged Driver has put on delivery note Hi”

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Posted 3 years ago

Hi, thanks for letting us know. We will look in to this straight away.

Posted 3 years ago

Hi, it looks like there were 5 boards marked as damaged on your paperwork this afternoon. I believe It has been agreed with the person that signed for these will be swapped on Monday 10.08.20

Posted 3 years ago

“Order that arrived was slightly different to order placed and even then there where 2 boards missing. Half way through fitting before realised so too late to rectify.”

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Posted 3 years ago

Hi Ian, If you had let us know, we would have been more than happy to look in to this for you. We will look in to this in any case and come back to you to see if we can resolve this for you.

Posted 3 years ago

“Ordering straight forward and simple. Delivery spot on. A few of the 900x1800 wall boards sub standard by manufacture (Edges not Square/properly formed) So service great, material could/should have been checked better.”

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Posted 4 years ago

Thank you for your review Bob, It's a shame you didn't let us know as we would have been more than happy to rectify any issues.

Posted 4 years ago

“The order of three sheets of insulation and one sheet of plaster board and one sheet of ply arrived on a 40 ft lorry wrapped to an 8 ft pallet, which was fork lifted on to the road and left to be moved by myself. I had to then dispose of the pallet.”

Helpful Report

Posted 4 years ago

Thank you for your review Darren, we're please that your delivery arrived in full and on time. Unfortunately, yes, unless the pallet is given back to the driver at the point of delivery, we do have to expect that customers do dispose of the packaging. These materials typically get delivered on pallets to save damage and help with unloading for our customers. Our deliveries are kerb-side as the hauliers are not insured to bring the materials in to your property for you.

Posted 4 years ago

Online Insulation Ltd is rated 4.7 based on 1,292 reviews