"I placed an order for a 6 pack of Master Lock Python cable locks all keyed the same. Master Lock Python Security Cable, 5\/16in, Case of 6, Black 2489 $147.99. Package arrived with only a 1 lock package. The box is for 1 cable lock. However, on the bottom label it says, \"Case of 6.\" Additionally, the order was placed on September 9 and not delivered until September 26, a total of 17 days. I tried to resolve this matter with the support team and even sent photographs of what was received. But no resolution was made other than being told to return the item for a credit or refund. The support staff also advised, \u201cAlternatively, it may be worthwhile to try and contact the manufacturer yourself to have the missing parts sent.\u201d The entire purchase experience is truly unacceptable, and I will be taking my business to another vendor."

"I placed an order for a 6 pack of Master Lock Python cable locks all keyed the same. Master Lock Python Security Cable, 5\/16in, Case of 6, Black 2489 $147.99. Package arrived with only a 1 lock package. The box is for 1 cable lock. However, on the bottom label it says, \"Case of 6.\" Additionally, the order was placed on September 9 and not delivered until September 26, a total of 17 days. I tried to resolve this matter with the support team and even sent photographs of what was received. But no resolution was made other than being told to return the item for a credit or refund. The support staff also advised, \u201cAlternatively, it may be worthwhile to try and contact the manufacturer yourself to have the missing parts sent.\u201d The entire purchase experience is truly unacceptable, and I will be taking my business to another vendor."

"I placed an order for a 6 pack of Master Lock Python cable locks all keyed the same. Master Lock Python Security Cable, 5\/16in, Case of 6, Black 2489 $147.99. Package arrived with only a 1 lock package. The box is for 1 cable lock. However, on the bottom label it says, \"Case of 6.\" Additionally, the order was placed on September 9 and not delivered until September 26, a total of 17 days. I tried to resolve this matter with the support team and even sent photographs of what was received. But no resolution was made other than being told to return the item for a credit or refund. The support staff also advised, \u201cAlternatively, it may be worthwhile to try and contact the manufacturer yourself to have the missing parts sent.\u201d The entire purchase experience is truly unacceptable, and I will be taking my business to another vendor."

"I placed an order for a 6 pack of Master Lock Python cable locks all keyed the same. Master Lock Python Security Cable, 5\/16in, Case of 6, Black 2489 $147.99. Package arrived with only a 1 lock package. The box is for 1 cable lock. However, on the bottom label it says, \"Case of 6.\" Additionally, the order was placed on September 9 and not delivered until September 26, a total of 17 days. I tried to resolve this matter with the support team and even sent photographs of what was received. But no resolution was made other than being told to return the item for a credit or refund. The support staff also advised, \u201cAlternatively, it may be worthwhile to try and contact the manufacturer yourself to have the missing parts sent.\u201d The entire purchase experience is truly unacceptable, and I will be taking my business to another vendor."

"Bought telescope and one of parts (Laser Pointer) was broken when I received the product. Notified company via email support. Was told to do an RMA. I asked if they wanted the whole package back or just the broken part to replace. Response I received stated... \"Thank you for contacting us about your order! Yes sir, you can, since it respect the delay of return.\" which makes no sense and does not tell me about next steps. I packed up everything and the RMA required me to pay for return shipping. I sent a note to their support stating since the product arrived broken I was not paying for the shipping to return it. The response I got was \"Okay. If you have any other questions or concerns, please feel free to contact us again.\" By no way was this response correcting my issue with having to pay for shipping nor any direction on next steps. I then reached out to my credit card company to dispute this charge as the company was not making this process simple. Now OpticsPlanet says they will not send a pre-paid return shipping label until I remove the chargeback\/dispute from my credit card company. I will not be held hostage by a business that operates in this manner."