Opticsplanet Reviews

Name: Opticsplanet
Rating: 1.40

1.4 Rating 91 Reviews

10 %

of reviewers recommend Opticsplanet

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Metrics

1.4

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opticsplanet 1 star review on 30th December 2022

Alex

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst experiences I ever had ! Extremely dishonest and shady retailer , PLEASE stay way from them and DO NOT purchase anything . I have been lied about my order about to be shipped for almost 7 weeks , and at the end I asked simply to cancel the order ! I’m really surprised that Optics Planet is still in the business !!!”

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Posted 6 days ago

“Optics Plant was my the worst experience purchasing product online. It is stated FREE RETURNS. This is a lie! I purchased the wrong product by mistake and tried to return it but UPS wanted $23.59. That is not free in my book! Now I have to eat the cost of this product because of Optics Planets lying. Will never order from Optics Planet again! Rated ZERO, Warming do not use Optics Planets.”

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Posted 1 week ago

“Terrible customer service. They so disorganized cancelled my order. Very shady place stay away. Much better options.”

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Posted 1 month ago

“Items "in stock" take forever to be packaged and shipped. When I left a negative review on their website, they declined it. My review was respectful, no reason to decline other than not wanting customers to see how bad their business is. Pretty shady if you ask me.”

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Posted 7 months ago

“Customer Service culture is awful. Believe the others negative reviews. There are much more reputable companies out there. This company won't stand behind their products.”

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Posted 7 months ago

“Can’t get a live person or a response by email. My lpvo was shipped by usps which is a mistake to start with. Tracking info was off and needed a signature which I was not notified. Now usps is saying there’s incomplete address info and want to charge me for re-delivery. I won’t be buying from optics planet again.”

Helpful Report

Posted 10 months ago

“Terrible customer service. Terrible requirements. Ordered something for US address, paid from US card, unfortunately dared to use foreign email. Now I have to response to query about who am I why am I buying what I'm planning to do with it. Once I provided it I was held on phone call for 45 minutes and the order still didn't get processed that day. Absolutely terrible seller and service!!! DO NOT use.”

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Posted 11 months ago

“Placed next day air order with them and after not receiving shipping info I called them and Tim told me that order was cancelled, I did not receive any notice of cancellation from them. Totally unacceptable and will be using them again”

Helpful Report

Posted 1 year ago

“I just saw that 410 gauge shotgun shells are being sold for over $8 each (over $40 a box) on Optics Planet while everyone else is sold out. I would sell out as well rather than to appear THAT predatory. There is some sort of an artificial shortage in that gauge. People will likely REMEMBER who the gougers are at times like this.”

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Posted 1 year ago

“Ordered 2 items from optics planet. Both shipments came three days from ordering. Totally satisfied with products and service.”

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Posted 1 year ago

“The slowest shipping I have ever seen. package is still in the same place for 5 days”

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Posted 1 year ago

“This place really sucks the shipping is absolutely horrible and customer service sucks I had a 250 dollar sight that never showed up and they won't refund my money..I'm writing this review to warn others don't do it shop elsewhere what a horrible company”

Helpful Report

Posted 1 year ago

“Bought telescope and one of parts (Laser Pointer) was broken when I received the product. Notified company via email support. Was told to do an RMA. I asked if they wanted the whole package back or just the broken part to replace. Response I received stated... "Thank you for contacting us about your order! Yes sir, you can, since it respect the delay of return." which makes no sense and does not tell me about next steps. I packed up everything and the RMA required me to pay for return shipping. I sent a note to their support stating since the product arrived broken I was not paying for the shipping to return it. The response I got was "Okay. If you have any other questions or concerns, please feel free to contact us again." By no way was this response correcting my issue with having to pay for shipping nor any direction on next steps. I then reached out to my credit card company to dispute this charge as the company was not making this process simple. Now OpticsPlanet says they will not send a pre-paid return shipping label until I remove the chargeback/dispute from my credit card company. I will not be held hostage by a business that operates in this manner.”

Helpful Report

Posted 1 year ago

“Optics Planet used DHL to ship my purchase. The WORST shipper available!!! I won't Optics Pkanet again.”

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Posted 2 years ago

“PURCHASED IT ON OCT 31. UPS LOST IT AND LIED THAT THEY TRIED TO DELIVER IT. OPTICS PLANET WILL NOT RE-SHIP OR REFUND MONEY FOR ANOTHER 2 WEEKS EVEN THOUGH UPS INTERNAL INVESTIGATION CONCLUDED THE PACKAGE WAS LOST BY THEM (STOLEN BY A THIEF DRIVER). THEY ARE UNDER CONTRACT WITH THEM THAT THEY HAVE TO WAIT 15 BUSINESS DAYS BEFORE FILING A CLAIM. SO YOU AS A CUSTOMER GET SCREWED FROM BOTH ENDS. I WILL NEVER EVER AGAIN DO BUSINESS WITH OP. THEIR CS MANAGER WAS NICE BUT THEIR INTERNAL POLICIES SUCK WHEN IT COMES TO LOST ITEMS. THE CUSTOMER IS NOT IMPORTANT TO THEM AS LONG AS THEY GET YOUR MONEY FIRST. NOW I HAVE TO WAIT ADDITIONAL 2 WEEKS TO EVEN BE QUALIFIED TO RECEIVE THE REFUND AND GOD KNOWS HOW LONG THAT WILL TAKE. AS BAD AS THE ECONOMY IS, YOU WOULD FIGURE THAT CUSTOMER RETENTION WOULD BE A PRIORITY FOR ANY BUSINESS, NOT HERE THOUGH.”

Helpful Report

Posted 2 years ago

“I wish I could give them 0 stars. Order products 2 months ago and they keep pushing back the shipping date. They are filling my emails with promotional offers and can't get me my original order. Very poor. How are they the first sight to pop up on Google?”

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Posted 2 years ago

“Glock holsters are the best. Shipping is great thank you.”

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Posted 2 years ago

“This company is dishonest and disrespectful. I ordered 7 red dot sights, at just a slightly better deal than I could get elsewhere. I expected about a week's time for delivery. One week and a weekend later, no delivery, no contact from Optics Planet. I called them. They cancelled my order, no notification. I asked why and I got a lot of bullcrap runaround, ie, an extension that was tied to nobody, a number that would hang up on me. I checked the website again and the same item had been raised in price by 30 dollars. The only thing I can figure is that these guys may have thought they were selling the item too cheaply so they cancelled the order and raised the price instead of hing a previously made commitment. THIS COMPANY SUCKS!”

Helpful Report

Posted 2 years ago

“Optics Planet SUCKS! They cancelled an order I placed 3 days ago for a muzzle brake, without contacting me - NO NOTICE, NO EXPLANATION. I looked at their website and they are showing this item "in stock." I would not reorder from them because they DO NOT DESERVE MY BUSINESS! WHO CONDUCTS THEIR BUSINESS THIS WAY? BUYERS BEWARE, ALL OF THE NEGATIVE REVIEWS CAN'T BE WRONG! Save yourself time and trouble, buy elsewhere. They really are that badddd!”

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Posted 2 years ago

“I request and paid for next day delivery. After the 2nd day I called them and asked where it was... Their response was 'We'll ship it next day when we finally ship it which could be up to a week'. ???? WTF? Then they said it was out of stock and they'd get it to me ASAP. I was in awe especially since they took my $29 for next day! I cancelled the order, ordered the same part from Midway and got it the next day for a few bucks more. In the past I've ordered from them and they've taken forever.. Same with their 'Member site' DVOR.”

Helpful Report

Posted 2 years ago

Opticsplanet is rated 1.4 based on 91 reviews