Opticsplanet Reviews

Name: Opticsplanet
Rating: 1.41

1.4 Rating 88 Reviews

10 %

of reviewers recommend Opticsplanet

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1.4

Based on 88 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opticsplanet 1 star review on 30th December 2022

Alex

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items from optics planet. Both shipments came three days from ordering. Totally satisfied with products and service.”

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Posted 1 year ago

“Glock holsters are the best. Shipping is great thank you.”

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Posted 1 year ago

“I ordered my Vortex 1-6, Vortex Defender Flip Caps, and an Aero Precision Scope mount before seeing all the negative reviews....that being said, they delivered all of them in perfect condition like 4 days after I purchased. Perfect 5 stars....other than the nervousness I had the last 4 days thinking I wouldn't see my scope for a few months lol.”

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Posted 2 years ago

“Optics Planet(along with a FEW others) has come to the top of my list of vendors to shop when I am looking for products to purchase for my hobby.”

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Posted 4 years ago

“Optics Planet is an excellent retailer comprised of high quality personnel. I’ve been placing orders through Optics Planet for nearly three years, as this is my fourth order. There has never, not ever been any issues or concerns as the staff and personnel have always been very professional, courteous, and most efficient in assisting the customer. In fact, Optics Planet has provided discounts to us, whereby many other retailers are more concerned with the inflow of cash. Every time I’ve placed a call to Optics Planet, there has always been someone on the other end to readily assist me in a most timely fashion. Yes, on rare occasions one may have to wait but that is contingent upon the hectic, fast pace of a retailer (Optics Planet) trying to fill orders, as well as brisk sales during holiday periods. Emails sent are always answered; as details further enhance upon, and provide the needed documentation relating to our order(s). Their prices are very reasonable, more so than the many retailers attached to the world wide web. Optics Planet carries a large variety of optics, hunting, shooting gear, apparel , tools, photography equipment, action cameras., and much, much, more. Our family has never been dissatisfied with any merchandise we received from Optics Planet. The items are always well boxed and always arrive in excellent condition. In terms of their shipping, we have found no abnormalities relating to a lengthy time frame. I prepared this review due to Optics Planet providing concierge service to us each and every time; failing not. In so doing, I found many reviews mocking Optics Planet in various ways which we cannot believe. Some of the stories seem far fetched to me and are overly saturated with assertions, innuendos, surmises, and mere conjecture. If any read some of the negative comments, one can readily see an innumerable amount of linguistic errors, and notice strings of meaningless diatribe that are just unbelievable. We provide positive feedback where the merchant has treated us with respect, being more than fair in all areas relating to business management, and always strives to aide the customer. This is what we have seen first hand in the course of our purchases. We consider Optics Planer a very viable source to acquire many thins, and as stated earlier; an excellent retailer. We would highly recommend Optics Planet to everyone as the premier source of quality goods. Try to find any better. We hope the best for optics Planet, the staff and personnel, now, and in the future. * I’m so confident in Optics Planet, I’m writing this review without even receiving my latest order, just placed this 13th Day of March 2019.”

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Posted 5 years ago

“Great experience, fast shipping, great prices,have not only optics,total outdoor store”

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Posted 5 years ago

“I have bought many things on the web and have found no better company to deal with than Opticsplanet! Discounts free shipping and so much more. IF your looking for a Gun accessory or sporting goods this is simply the place to go. Treat yourself to the best service you will find anywhere on the web at Opticsplanet. David Miller Ohio, 45885”

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Posted 6 years ago

“Optics Planet has very competitive pricing and makes things right the first time! I recently purchased a Magpul UBR stock and it was going to arrive late due to weather, but Optics Planet made it right before I even had the opportunity to address the issue with them. Thank Your Optics Planet!”

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Posted 6 years ago

“They worked with me to change an order after the original purchase item went to back order status.”

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Posted 6 years ago

“Can’t get a live person or a response by email. My lpvo was shipped by usps which is a mistake to start with. Tracking info was off and needed a signature which I was not notified. Now usps is saying there’s incomplete address info and want to charge me for re-delivery. I won’t be buying from optics planet again.”

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Posted 3 months ago

“Terrible customer service. Terrible requirements. Ordered something for US address, paid from US card, unfortunately dared to use foreign email. Now I have to response to query about who am I why am I buying what I'm planning to do with it. Once I provided it I was held on phone call for 45 minutes and the order still didn't get processed that day. Absolutely terrible seller and service!!! DO NOT use.”

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Posted 4 months ago

“Placed next day air order with them and after not receiving shipping info I called them and Tim told me that order was cancelled, I did not receive any notice of cancellation from them. Totally unacceptable and will be using them again”

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Posted 10 months ago

“I just saw that 410 gauge shotgun shells are being sold for over $8 each (over $40 a box) on Optics Planet while everyone else is sold out. I would sell out as well rather than to appear THAT predatory. There is some sort of an artificial shortage in that gauge. People will likely REMEMBER who the gougers are at times like this.”

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Posted 11 months ago

“The slowest shipping I have ever seen. package is still in the same place for 5 days”

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Posted 1 year ago

“This place really sucks the shipping is absolutely horrible and customer service sucks I had a 250 dollar sight that never showed up and they won't refund my money..I'm writing this review to warn others don't do it shop elsewhere what a horrible company”

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Posted 1 year ago

“Bought telescope and one of parts (Laser Pointer) was broken when I received the product. Notified company via email support. Was told to do an RMA. I asked if they wanted the whole package back or just the broken part to replace. Response I received stated... "Thank you for contacting us about your order! Yes sir, you can, since it respect the delay of return." which makes no sense and does not tell me about next steps. I packed up everything and the RMA required me to pay for return shipping. I sent a note to their support stating since the product arrived broken I was not paying for the shipping to return it. The response I got was "Okay. If you have any other questions or concerns, please feel free to contact us again." By no way was this response correcting my issue with having to pay for shipping nor any direction on next steps. I then reached out to my credit card company to dispute this charge as the company was not making this process simple. Now OpticsPlanet says they will not send a pre-paid return shipping label until I remove the chargeback/dispute from my credit card company. I will not be held hostage by a business that operates in this manner.”

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Posted 1 year ago

“Optics Planet used DHL to ship my purchase. The WORST shipper available!!! I won't Optics Pkanet again.”

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Posted 1 year ago

“PURCHASED IT ON OCT 31. UPS LOST IT AND LIED THAT THEY TRIED TO DELIVER IT. OPTICS PLANET WILL NOT RE-SHIP OR REFUND MONEY FOR ANOTHER 2 WEEKS EVEN THOUGH UPS INTERNAL INVESTIGATION CONCLUDED THE PACKAGE WAS LOST BY THEM (STOLEN BY A THIEF DRIVER). THEY ARE UNDER CONTRACT WITH THEM THAT THEY HAVE TO WAIT 15 BUSINESS DAYS BEFORE FILING A CLAIM. SO YOU AS A CUSTOMER GET SCREWED FROM BOTH ENDS. I WILL NEVER EVER AGAIN DO BUSINESS WITH OP. THEIR CS MANAGER WAS NICE BUT THEIR INTERNAL POLICIES SUCK WHEN IT COMES TO LOST ITEMS. THE CUSTOMER IS NOT IMPORTANT TO THEM AS LONG AS THEY GET YOUR MONEY FIRST. NOW I HAVE TO WAIT ADDITIONAL 2 WEEKS TO EVEN BE QUALIFIED TO RECEIVE THE REFUND AND GOD KNOWS HOW LONG THAT WILL TAKE. AS BAD AS THE ECONOMY IS, YOU WOULD FIGURE THAT CUSTOMER RETENTION WOULD BE A PRIORITY FOR ANY BUSINESS, NOT HERE THOUGH.”

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Posted 1 year ago

“I wish I could give them 0 stars. Order products 2 months ago and they keep pushing back the shipping date. They are filling my emails with promotional offers and can't get me my original order. Very poor. How are they the first sight to pop up on Google?”

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Posted 1 year ago

“This company is dishonest and disrespectful. I ordered 7 red dot sights, at just a slightly better deal than I could get elsewhere. I expected about a week's time for delivery. One week and a weekend later, no delivery, no contact from Optics Planet. I called them. They cancelled my order, no notification. I asked why and I got a lot of bullcrap runaround, ie, an extension that was tied to nobody, a number that would hang up on me. I checked the website again and the same item had been raised in price by 30 dollars. The only thing I can figure is that these guys may have thought they were selling the item too cheaply so they cancelled the order and raised the price instead of hing a previously made commitment. THIS COMPANY SUCKS!”

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Posted 1 year ago

Opticsplanet is rated 1.4 based on 88 reviews