“When you order something from this company make sure you know where the return you make is going to back to. I purchased two items one went back in the United States where I live and the other one went to England. One return cost me $17.00 the other cost me $30.00 to send back. I will not buy from this company again. If you want to sell clothes in the United States I would advise you have something here to send returns to and to buy new. Build a facility you will sell more clothes that way.
Michael”
“The clothing is okay quality but I wouldn't say it's worth the price. The quality is what I'd expect for a £10-15 top, not a £40 one. For reference, one item is normally £39 but I paid £11 in the sale. I bought a distressed top which from the photos had rips along the bottom and was cropped. The one I got just looked completely different and had some actual holes near the chest. It also was a full length tank top and just had an odd fit overall. I messaged the company about it and they didn't really care. Just be aware if you buy a distressed item that it may be far more distressed than the pictures/description suggest, and the items don't always look the same as the photos.”
Hi there,
Thank you for taking the time to share your feedback.
Our distressed pieces are individually finished by hand, meaning each garment can have its own unique characteristics and variations.
If you’d like to discuss your order further or would like some additional explanation regarding the garment you received, you’re more than welcome to get in touch with our team at hello@otheruk.com and reference this review. We’d be happy to assist.
All the best,
Nicole OTHER
Hi Mark,
Thank you for taking the time to leave a review. Very happy to hear that your order arrived quickly, although we're sorry that the quality of the clothing didn't meet your expectations this time around.
We really value customer feedback, and we'll be sure to pass your comments regarding the materials on to our product team for consideration.
If there's anything we can do to help, please feel free to get in touch with us at hello@otheruk.com referencing this review, and we'd be happy to assist.
All the best,
Nicole OTHER
Thank you so much for your amazing review! 🤘
We're so glad you're happy with the quality and love the pieces. It means a lot to our team to hear your feedback.
We really appreciate your support and hope to see you back again soon!
All the best,
Nicole OTHER
We’re sorry to hear that we didn’t quite meet your expectations this time.
If there’s anything we can do to help, please feel free to get in touch with us at hello@otheruk.com referencing this review, and we’d be happy to assist.
All the best,
Nicole OTHER
Hi James,
We're sorry to hear that the tee didn't meet your expectations this time around.
Our garments are designed with a vintage aesthetic, so there can be variations in appearance and feel, but we're sorry to hear it wasn't the right fit for you.
If there's anything we can do to help, please feel free to get in touch with us at hello@otheruk.com referencing this review, and we'd be happy to assist.
All the best,
Nicole OTHER
“Libertine Leather Jacket, medium - superb quality, superb fit (5ft 11in, 155 lbs). The leather appears durable yet supple, and the overall detail and design is of a very high standard. Ordered and delivered with 4 (working) days. Extremely pleased with this product - this is my third purchase with Other, so far very impressed.”
Thanks so much for the amazing review!
We’re really happy to hear your order arrived quickly in Tokyo and that you’re loving the designs. It means a lot to know we’re one of your favourite brands.
We truly appreciate your support!
All the best,
Nicole OTHER
“OTHER UK is definitly a very very cool brand. Makes you really confident as this guy in the street of New-York says to over good looking people. Unique rock tee-shirts and really beautiful leather jackets, pants. Beautiful shirts as well in a fantastic fabric and design. And last but not least sometimes during the year... incredible sale. So thank you for everything.”
Thank you so much for this amazing review, Christophe - we really appreciate it!
We’re thrilled to hear you’re enjoying the designs, fabrics, and overall feel of the brand. It means a lot to know the pieces are giving you that confidence and energy you described.
Thanks again for the support, it truly means a lot to the team.
All the best,
Nicole OTHER
“The timing of receiving an email asking for review couldn't be more inconvenient considering that I'm trying to return an item and noonse is responding...”
Hi there,
Could you please email hello@otheruk.com referencing this review and your order details? I’d be more than happy to look into this for you and make sure it gets resolved as quickly as possible.
All the best,
Nicole OTHER
“I am grateful for Other UK for providing some great gear for fairly reasonable prices. The branding is excellent. Most of my experiences have been great but for one where they came up short. A mis-directed package incurred unwarranted tariffs, including VAT on its way to the U.S., and Other UK did not take any responsibility for the error after it was brought to them. I was stuck paying a significant sum for the mistake. Despite that experience, I still value the products they provide and will continue to shop from them.”
Hi Edmund,
Thank you for taking the time to leave such thoughtful feedback.
We're delighted to hear that you've enjoyed our products and we're especially grateful for your continued support.
At the same time, we're sorry to hear about the issue you experienced with the misdirected package and the additional charges that resulted. We completely understand how frustrating that situation must have been, and we're sorry that the outcome left you disappointed.
For our international orders, shipping and duties are managed through DHL and Global-e. If any unexpected charges arise, we are always happy to raise the matter with Global-e and ask them to investigate further. Should you ever encounter a similar issue in the future, please don't hesitate to contact us at hello@otheruk.com and we'll do our best to help look into any unexpected duties or customs charges.
We genuinely appreciate your balanced feedback and your continued confidence in the brand despite that experience. Support from customers like yourself means a great deal to us.
All the best,
Nicole
