We’re sorry to hear that we didn’t quite meet your expectations this time.
If there’s anything we can do to help, please feel free to get in touch with us at hello@otheruk.com referencing this review, and we’d be happy to assist.
All the best,
Nicole OTHER
Hi James,
We're sorry to hear that the tee didn't meet your expectations this time around.
Our garments are designed with a vintage aesthetic, so there can be variations in appearance and feel, but we're sorry to hear it wasn't the right fit for you.
If there's anything we can do to help, please feel free to get in touch with us at hello@otheruk.com referencing this review, and we'd be happy to assist.
All the best,
Nicole OTHER
“The timing of receiving an email asking for review couldn't be more inconvenient considering that I'm trying to return an item and noonse is responding...”
Hi there,
Could you please email hello@otheruk.com referencing this review and your order details? I’d be more than happy to look into this for you and make sure it gets resolved as quickly as possible.
All the best,
Nicole OTHER
“I own two OTHER cardigans- the skeleton and the leopard print and I love them. I was disappointed just how different the garment is overall. Not do excited by the drop in quality”
Hi Joanne,
Thank you for taking the time to leave a review and it is unfortunate that your latest garment did not meet the standards you've come to expect from us. However, we do appreciate your honest feedback.
If you'd like to discuss your concerns further, please feel free to contact us at hello@otheruk.com. We will do our best to provide an explanation and work towards a resolution for any issues you have experienced.
All the best,
Nicole OTHER
“Not only is the quality poor for the price, but returning product is a nightmare. They deduct the shipping from your purchase; so if it’s international, you’ll pay $60 to return it lol”
Hi Molly,
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with both the product and the returns experience.
We understand that international return shipping costs can be frustrating. As a UK-based company, we are unfortunately unable to cover return postage costs for international orders. Our returns policy, including information regarding return shipping charges, is outlined on our website prior to purchase so customers can make an informed decision before ordering.
If there is anything we can do for you, please let us know.
All the best,
Nicole OTHER
“The shirt has an odd fit; short and wide. At these prices, the material should've been of a higher quality and the shirt should've fit properly.
Returns aren't possible due to the return shipping cost of $35.
Never again with OTHER UK.”
Hi Gary,
Thank you for taking the time to share your feedback. We're sorry to hear that the fit and quality of the shirt did not meet your expectations.
As fit can vary depending on individual preferences and body shape, we recommend that all customers, whether new or returning, compare their measurements with the size guides provided on the product pages. We provide detailed measurements on our product pages to help customers make the most informed choice possible.
We also understand your frustration regarding the cost of returning an item internationally. As a UK-based company, we are unfortunately unable to cover return shipping costs for overseas orders. Information regarding our returns policy and return shipping responsibilities is available on our website prior to purchase.
We appreciate your feedback and are sorry that your experience with OTHER did not meet the standards you were hoping for. If you would like to discuss your concerns further, please contact us at hello@otheruk.com and we will do our best to provide an explanation and work towards a resolution.
All the best,
Nicole OTHER
“DO NOT BUY FROM THIS COMPANY
Bought two items. One arrived (very overpriced for what it is), and the second never came. Three months later... the only email response was that it would be shipped next week.”
“Under no circumstances should you buy from this company.
Their products are incredibly over priced and the build quality is extremely poor, a £260 pair of jeans ripping down the seams the moment I tried them on.
Worse, it has now been two months and despite dozens of emails they still owe me over £300 of returns.
On the rare occasions customer service does reply, I get 'deepest apologies', 'problems with our system' and 'its been sorted' followed by nothing in return.
I will be reporting them to trading standards but I suggest you just save yourself the trouble.”
“Scammers DO NOT BUY from this company Customer service is awful no phone number available to speak to anyone. I have been scammed out of £166. I have an email trail to prove my purchases and also my returns were well within the timeframe for a refund and all I have been offered is a voucher for £117 not the full amount? Now no one is answering my emails. I wish I had read the trust pilot reviews before I had bought from this company, the reviews speak for themselves”
“I ordered in November and it’s mid January now, they can’t tell me when my order will be in, they refuse to cancel my order, I had a feeling they might be full of S*%# and after seeing the reviews. I can confirm it. I’m in the process of trying to get my money back being I used Klarna. Hopefully that’s my security.”
“They should be shut down. They tell you to return the item and follow instructions then refuse to issue refund. The worst company. No contact, no explanation. Paid all return shipping and taxes and duties. Complete robbery.”
“Other delivered boots in size 11. I have approx. 20 pairs in size 11. All of them are approx. 2 centimeters longer than the OTHER boots. No problem, that can happen. But to charge EUR 37,43 for the return shipping? In such a case that was well documented? Never ever again.”
“Sadly, Other have provided consistently the worst customer service experience I have ever encountered.
My most recent order from them was placed on the 1st December. By the 4th January there is still no sign of the item.
After sending three e-mails with no response (the last one requesting a refund, since the item has clearly never been dispatched), I eventually received an e-mail from Chris telling me that my order had been shipped and received.
Well, clearly not, Chris.
Other UK provided no dispatch notification, no tracking number and no proof of delivery.
Amusingly, Chris then sent me a fake "signed for" notice (without any address on it and signed by someone who doesn't exist).
At this point, the company are simply withholding customers money without fulfilling their obligation as a retailer.
This is, sadly, not the only poor experience I've had with this company. In the past, when I've actually received goods, they drag their heels for months on refunds.
The last t-shirt I ordered from them also took 5 weeks and 3 e-mails before they shipped it.
I perhaps should have learnt my lesson but, as many others have commented, we strive to give companies (especially those that claim to represent an "alternative" community) the benefit of the doubt.
I strongly recommend you avoid wasting your time and money with Other.”
“Thieves
Absolute Joke. Sent me the item. It didn't fit so I returned it and never received a refund. So now they have the item and my money. Common thieves. Avoid at all costs.”
“Before my first order I read their reviews and was hesitant since nearly all of them were negative but they sell really cool stuff I took my chances. Have been a customer for 2+ years and now I understand. Everything is fine until you need to return something. I asked to return a pair of leather pants which were hugely oversized and even paid for shipping them back. They received them, told me they would check they were in mint condition and refund me. A month and a half and several emails later all I got from them was an email saying they were "extremely busy". They took my money and the pants, which they will re-sell and make more profit from. Beware guys, all the negative reviews are true. If you decide to order, pray that you don't need to return anything. Extra points to Paypal. I opened a dispute and after making me wait for a month for a resolution, they tell me that, since I received the item (altough I sent them proof that they received it back) there's nothing they can do.”
“Honestly the worst customer service experience I've ever had. I don't write bad reviews like this but it's unreal. I thought they were a cool British company, I was happy to support them. They were even very accomodating at the start of my order which I really appreciated. Then it came to arranging a return and a refund.
They generously arranged a free return for my products, but DHL never came to pick up my parcel. OTHERUK told me they would come soon, DHL confirmed a pickup was never arranged, and that no one was going to come - I ended up arranging the pickup myself and got confirmation from DHL that OTHERUK never arranged anyone to come and pickup the items.
Then it's taken over two weeks to get my refund, and I've just been told it will take another week. I don't even know if that means I'll get my refund because they need to inspect the products first? They told me they aren't a major firm like ASOS, but I've ordered from far smaller operations who still manage to arrange returns and refunds promptly.
I am days away from contacting my credit card company, because it's a large order and at the moment they're holding onto my money with no sign of returning it.”
“Made the pretty detrimental mistake of ordering from this business before checking reviews. One of the items I purchased was their Cropped Thrasher Tee; which, in the description, lists something it refers to as "flame aging techniques." I don't really know what this means. What I do know is that my white shirt arrived with what appears to be a very unappealing yellow pit stain. I *assume* that this is a byproduct of what they're referring to as this technique, but I don't know for sure, and customer service is making a pretty deliberate choice not not respond to any of my attempts to contact them. (They answered exactly 1 email when my attachments didn't follow first effort to reach them. Then, after that, NOTHING.)
So, I think to return to this kind of gross-looking shirt--however, shocker, they charge nearly $30 usd to return an item. Which means your isht out of luck if you paid anything on par with that for a product of theirs.
So. They sent me a pretty disgusting, pit-stain white shirt that I won't be able to get a full-refund on, and are more or less actively ignoring my efforts to reach them.
Garbage company, worse customer service. Imma be loud on their social media so people don't make the mistake I did. f' 'em.”
“Please don't buy from otheruk if you ever need to return for a refund. I have had to raise a PayPal claim after they confirmed they received my return more than 35 days ago. Customer service not responding to any emails either after having to raise a PayPal claim. Please be careful buying from this company if you think you'll need to return an item.”
