“I am grateful for Other UK for providing some great gear for fairly reasonable prices. The branding is excellent. Most of my experiences have been great but for one where they came up short. A mis-directed package incurred unwarranted tariffs, including VAT on its way to the U.S., and Other UK did not take any responsibility for the error after it was brought to them. I was stuck paying a significant sum for the mistake. Despite that experience, I still value the products they provide and will continue to shop from them.”
Hi Edmund,
Thank you for taking the time to leave such thoughtful feedback.
We're delighted to hear that you've enjoyed our products and we're especially grateful for your continued support.
At the same time, we're sorry to hear about the issue you experienced with the misdirected package and the additional charges that resulted. We completely understand how frustrating that situation must have been, and we're sorry that the outcome left you disappointed.
For our international orders, shipping and duties are managed through DHL and Global-e. If any unexpected charges arise, we are always happy to raise the matter with Global-e and ask them to investigate further. Should you ever encounter a similar issue in the future, please don't hesitate to contact us at hello@otheruk.com and we'll do our best to help look into any unexpected duties or customs charges.
We genuinely appreciate your balanced feedback and your continued confidence in the brand despite that experience. Support from customers like yourself means a great deal to us.
All the best,
Nicole
