“The shirt has an odd fit; short and wide. At these prices, the material should've been of a higher quality and the shirt should've fit properly.
Returns aren't possible due to the return shipping cost of $35.
Never again with OTHER UK.”
Hi Gary,
Thank you for taking the time to share your feedback. We're sorry to hear that the fit and quality of the shirt did not meet your expectations.
As fit can vary depending on individual preferences and body shape, we recommend that all customers, whether new or returning, compare their measurements with the size guides provided on the product pages. We provide detailed measurements on our product pages to help customers make the most informed choice possible.
We also understand your frustration regarding the cost of returning an item internationally. As a UK-based company, we are unfortunately unable to cover return shipping costs for overseas orders. Information regarding our returns policy and return shipping responsibilities is available on our website prior to purchase.
We appreciate your feedback and are sorry that your experience with OTHER did not meet the standards you were hoping for. If you would like to discuss your concerns further, please contact us at hello@otheruk.com and we will do our best to provide an explanation and work towards a resolution.
All the best,
Nicole OTHER
Thanks so much for your review, George!
We’re really glad to hear your order arrived quickly. That’s exactly what we aim for, so it’s great to know it’s being noticed and appreciated all the way in the US.
Really appreciate your support!
All the best,
Nicole OTHER
Thanks so much for your review, Mario!
We’re really happy to hear you’re pleased with the quality and that your order arrived so quickly. Great to know everything hit the mark for you.
Really appreciate your support!
All the best,
Nicole OTHER
“Articles de qualité, originaux, super style - taille parfaitement - envoi super rapide - prix corrects - seul bémol : les taxes !!! Qui empêchent tout retour depuis l'étranger”
“DO NOT BUY FROM THIS COMPANY
Bought two items. One arrived (very overpriced for what it is), and the second never came. Three months later... the only email response was that it would be shipped next week.”
“A lot of negative experiences with Other UK. One time no refund. One time refund declined without explanation. One time they send the wrong shirt, no answer, no refund. One time it took them 10 days to hand the package to DHL. You have to choose expensive "fast delivery" and the return costs are enormous.The sizes are all over the place. For me something between M and XXL is possible.”
“Under no circumstances should you buy from this company.
Their products are incredibly over priced and the build quality is extremely poor, a £260 pair of jeans ripping down the seams the moment I tried them on.
Worse, it has now been two months and despite dozens of emails they still owe me over £300 of returns.
On the rare occasions customer service does reply, I get 'deepest apologies', 'problems with our system' and 'its been sorted' followed by nothing in return.
I will be reporting them to trading standards but I suggest you just save yourself the trouble.”
“Scammers DO NOT BUY from this company Customer service is awful no phone number available to speak to anyone. I have been scammed out of £166. I have an email trail to prove my purchases and also my returns were well within the timeframe for a refund and all I have been offered is a voucher for £117 not the full amount? Now no one is answering my emails. I wish I had read the trust pilot reviews before I had bought from this company, the reviews speak for themselves”
“I ordered in November and it’s mid January now, they can’t tell me when my order will be in, they refuse to cancel my order, I had a feeling they might be full of S*%# and after seeing the reviews. I can confirm it. I’m in the process of trying to get my money back being I used Klarna. Hopefully that’s my security.”
“They should be shut down. They tell you to return the item and follow instructions then refuse to issue refund. The worst company. No contact, no explanation. Paid all return shipping and taxes and duties. Complete robbery.”
“Other delivered boots in size 11. I have approx. 20 pairs in size 11. All of them are approx. 2 centimeters longer than the OTHER boots. No problem, that can happen. But to charge EUR 37,43 for the return shipping? In such a case that was well documented? Never ever again.”
“Sadly, Other have provided consistently the worst customer service experience I have ever encountered.
My most recent order from them was placed on the 1st December. By the 4th January there is still no sign of the item.
After sending three e-mails with no response (the last one requesting a refund, since the item has clearly never been dispatched), I eventually received an e-mail from Chris telling me that my order had been shipped and received.
Well, clearly not, Chris.
Other UK provided no dispatch notification, no tracking number and no proof of delivery.
Amusingly, Chris then sent me a fake "signed for" notice (without any address on it and signed by someone who doesn't exist).
At this point, the company are simply withholding customers money without fulfilling their obligation as a retailer.
This is, sadly, not the only poor experience I've had with this company. In the past, when I've actually received goods, they drag their heels for months on refunds.
The last t-shirt I ordered from them also took 5 weeks and 3 e-mails before they shipped it.
I perhaps should have learnt my lesson but, as many others have commented, we strive to give companies (especially those that claim to represent an "alternative" community) the benefit of the doubt.
I strongly recommend you avoid wasting your time and money with Other.”
“Thieves
Absolute Joke. Sent me the item. It didn't fit so I returned it and never received a refund. So now they have the item and my money. Common thieves. Avoid at all costs.”
