“Made the pretty detrimental mistake of ordering from this business before checking reviews. One of the items I purchased was their Cropped Thrasher Tee; which, in the description, lists something it refers to as "flame aging techniques." I don't really know what this means. What I do know is that my white shirt arrived with what appears to be a very unappealing yellow pit stain. I *assume* that this is a byproduct of what they're referring to as this technique, but I don't know for sure, and customer service is making a pretty deliberate choice not not respond to any of my attempts to contact them. (They answered exactly 1 email when my attachments didn't follow first effort to reach them. Then, after that, NOTHING.)
So, I think to return to this kind of gross-looking shirt--however, shocker, they charge nearly $30 usd to return an item. Which means your isht out of luck if you paid anything on par with that for a product of theirs.
So. They sent me a pretty disgusting, pit-stain white shirt that I won't be able to get a full-refund on, and are more or less actively ignoring my efforts to reach them.
Garbage company, worse customer service. Imma be loud on their social media so people don't make the mistake I did. f' 'em.”
“Please don't buy from otheruk if you ever need to return for a refund. I have had to raise a PayPal claim after they confirmed they received my return more than 35 days ago. Customer service not responding to any emails either after having to raise a PayPal claim. Please be careful buying from this company if you think you'll need to return an item.”
“I ordered several pairs of jeans from their Archive sale. Love the designs, needed new jeans, and was hoping to get them at a good price. I literally got up at 5 AM to be awake when it started.
Be aware, they do state in the Archive Sale that there are no refunds/returns for these items.
One of the jeans I ordered was their Hendrix Denim. All that was available was a 28 or 32. I normally wear either a 28 or 30 depending on style and fit and decided to take the risk on their 28. If it was too skinny/tight it was worth the risk.
I get the jeans. Put them on. They are massive. HUGE. Significantly bigger than the other 30s I bought from them.
I check the tag. It says 28. I break out the measuring tape, and all the measurements are for a 32. I got sent a 32 tagged as a 28... I have never fit a 32 and would never have bought a 32. Even 30s I risk running large.
For a normally $200+ pair of jeans I expect much better quality control.
I reached out regarding this and if they could remedy it. You don't get to send a customer who ordered a refrigerator a tv and slap on a refrigerator tag and say it's what they paid for.
It's been a few days and I have heard nothing back. I will keep this updated with if/how this is resolved.”
