Overstock.com Reviews

2.0 Rating 145 Reviews

23 %

of reviewers recommend Overstock.com

Company Reviews

Questions

Metrics

2.0

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Overstock.com resolve customer queries?

Helpful Report

(1 month ago)

Greater than 39% of reviewers feedback is Overstock.com takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ I did not get what I ordered so I immediately called and sent it back unopened. They charged me over $40 shipping on an item that cost less than $100. Customer service all said different things but told me it was 'Buyer's Remorse '. I will never shop there again Stick with Amazon ”

- Angela S

“ I contacted customer service, nearly in tears, and the best option they could provide was for me to pay for their annual membership so that I could return the piece of junk that I paid for. ”

- Terri

“ I called customer service several times but they could never solve the problem and they never had a supervisor available because they always had a different excuse for not passing someone in charge who could solve the problem in another way; They said they would call back but never did. ”

- Luis

Overstock.com Reviews

Customer Service - Average