Overstock.com Reviews

2.0 Rating 146 Reviews

23 %

of reviewers recommend Overstock.com

Company Reviews

Questions

Metrics

2.0

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does Overstock.com resolve customer queries?

Helpful Report

(1 week ago)

Greater than 39% of reviewers feedback is Overstock.com takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

33.33%

Industry Average

“ the pictures will talk and they wont return calls or return BBB and consumer affairs I am dealing with 3 plus months in this process--terrible quality and customer service is horrid says you cant return or too much... does not disclose toxic chemical in right up nor tells you from Vietnam said from China. Deceptive practices Read the multiple reviews so negative. ”

- kim E

“ I did not get what I ordered so I immediately called and sent it back unopened. They charged me over $40 shipping on an item that cost less than $100. Customer service all said different things but told me it was 'Buyer's Remorse '. I will never shop there again Stick with Amazon ”

- Angela S

“ I contacted customer service, nearly in tears, and the best option they could provide was for me to pay for their annual membership so that I could return the piece of junk that I paid for. ”

- Terri

Overstock.com Reviews

Customer Service - Bad