ozwashroom Reviews

Name: ozwashroom
Rating: 4.42

4.4 Rating 1,302 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,302 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some items out of stock, long delivery times and when items did come in stock no call or correspondence from company to let me know.”

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Posted 1 year ago

Hi Anon, Yes we took your order on the 18 Nov 22 most of it was delivered on the 24 Nov. I am sorry that we had delays in receiving our stock till December 22. I see a few emails and phone calls explaining this to you on the record. Regards Ian

Posted 1 year ago

“The item was never delivered the item, the courier could not be contacted by phone. An email Wes sent when I realised the item was not delivered. And never received contact from them or your company”

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Posted 1 year ago

Hi Wayne, Sorry for the delivery delay. Your parcel is with your local courier and ready for delivery. Melbourne 09/01/2023 06:30:45 Regards Ian

Posted 1 year ago

“Good service”

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Posted 1 year ago

Thanks Ikram, For your 5 star review. Regards Ian

Posted 1 year ago

“From start to finish perfect”

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Posted 1 year ago

Thanks Anthony, For your 5 star review. Greatly appreciated. Regards Ian

Posted 1 year ago

“Very happy with the purchase and delivery. Thank you.”

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Posted 1 year ago

Thanks Shane, For your 5 star review. Greatly appreciated. Regards Ian

Posted 1 year ago

“Happy with everything; no complaints. Thank you.”

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Posted 1 year ago

Thanks Andrew, For your 5 star review. Greatly appreciated. Regards Ian

Posted 1 year ago

“I still don’t have them and your staff are not helpful at all in resolving the issue”

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Posted 1 year ago

Hi Jonathan, Sorry for the delay. Estimated to arrive : Monday 9 January Important Out for delivery Regards Ian

Posted 1 year ago

“yeah you are all good old coconuts. you dont appear to be streamlined but neither are we, sometimes obvious but mostly hidden. I cant review the sanitary bin as I am not the consumer BUT it looks perfect for the end user and the camp.”

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Posted 1 year ago

Thanks so much Loreen, We Coconuts really appreciate your kind review. Regards Ian

Posted 1 year ago

“Easy to deal with to purchase then when want ed to complain about the quality of paper towel they didn't want to know me”

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Posted 1 year ago

Hi Gemma, Sorry I have not received any complaints. From you or anyone else. Are they good alkaline batteries ? We mostly use bamboo recycled paper for eco reasons. Anyway if you revise your review we can give you a refund. We are closed till the 9th of Jan 2023. Have a great holiday. Regards Ian (support) 1300 652 715

Posted 1 year ago

“Took forever to be delivered...they use Aramax...who are hopeless....tracking was not possible. If i'd known they used Aramax, i would have shopped elsewhere.”

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Posted 1 year ago

Hi Zoe, I can understand your frustration, we sent your item 3 days after you ordered it. We use many different couriers. Aramex is one of the best but they and all the others have been experiencing minor to major delays over this period from Melbourne to Brisbane, I'm sorry about that. Adjusting your review to a more favourable one would be nice. Regards Ian

Posted 1 year ago

“Arrived dented, warped and of poor quality for the price. less than 1mm thick and terrible workmanship. Further, I have reached out to OzWashroom to discuss options for replacement etc and have not heard back. Very disappointed in the product for the cost. Edit - i've been sent a link to review and change my review ás its been dealt with' - ps IT HAS NOT BEEN DEALTH with!!!!! - just a request to change my review..?? So this is my review of my review.”

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Posted 1 year ago

“We just get the paper towel for the Scout hall I like to order it on phone to make sure I get the right one”

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Posted 1 year ago

Hi Lorraine, 1300 652 715 Regards Ian

Posted 1 year ago

“Be careful not to make a genuine mistake with the noisey hand dryers as they will not refund not even a portion of 1464.00. The manager Richard Dawood is a low life creep, that ignores your very important emails with no response. Richard,you are a non professional, ignorent rude creep Fana is also a nasty very rude, cheeky person with a sick attitude, suggesting to me to send the 5 dryers back to me, after I just spent another 100.00 to senod them back to them, when they know dam well that I have no use for them. There is no compromise for people that make a genuine purchase mistake, only a sick ignorent attitude. Customer care and service is the worst you will ever come across. NASTY, RUDE, THIEVING, IGNORENT OPERATION.”

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Posted 1 year ago

Hi Peter, Sorry you are so upset, Hand dryers do make noise but you chose the quietest one. Our return terms are clear on the receipt and website. Ozwashroom may accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund. On return, all 5 hand dryers have been scratched and some installed. You can curse and use obscene language against the staff but it won't help you situation in any way. Regards Ian

Posted 1 year ago

“Great service, quick delivery and large range of products”

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Posted 1 year ago

Thanks Greg, for your much appreciated 5 star review. Regards Ian

Posted 1 year ago

“Thank you for the great service. As usual Oz Washroom always assists promptly.”

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Posted 1 year ago

Thank you Violeta, greatly appreciate your 5 star review. Regards ian

Posted 1 year ago

“We have been using OzWashroom for a very long time and find their service to be prompt and friendly.”

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Posted 1 year ago

Thank you Anon, Regards Ian

Posted 1 year ago

“I received a hand dryer that stopped working 2 weeks after install. I have messaged Oz Washroom many times to get a return postage slip so that I can send the unit back and get it replaced but I’m not getting a reply from Fanar.”

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Posted 1 year ago

“Bad customer service bad product when questioned about an issue no response my soap dispenser constantly leaking have sent photos and no reply”

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Posted 1 year ago

Hi Anthony, Sorry we have tried to call you and explain that from the pics, it looks like you are using laundry detergent ? Our products are made for ph neutral washroom soaps. We shall try now to email you. Sorry for the delay. Regards Ian

Posted 1 year ago

“A month to get from Melbourne to Adelaide, not OzWashroom's fault, except for the choice of freight company.”

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Posted 1 year ago

Hi Trevor, I'm very Sorry for the delay, All freight companies are having delays ATM. Regards Ian

Posted 1 year ago

“Worst company ever; paid for product on 25 November; required urgently. Now 8 December; they are unable to advise where tey are and refuse to refund although I am having to but fom another company”

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Posted 1 year ago

ozwashroom is rated 4.4 based on 1,302 reviews