ozwashroom Reviews

Name: ozwashroom
Rating: 4.42

4.4 Rating 1,292 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,292 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Write Your review

Tell us how ozwashroom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes too long for items to arrive.”

Helpful Report

Posted 1 month ago

Hi Annie! Thank you so much for taking the time to share your feedback about ozwashroom. We truly appreciate it! We're absolutely thrilled to hear that you had a positive experience with our products and services. Ensuring our customers are happy is at the core of what we do. It's great to see that our efforts are making a difference. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Thanks again for your kind words, Annie. We couldn't be more grateful for your support. Warmest regards, Ian

Posted 1 month ago

“I thought it would come with initial supply of liners and deodorizer”

Helpful Report

Posted 3 months ago

Dear Carolyn, Thank you so much for taking the time to provide your feedback about ozwashroom! We value and appreciate the thoughts and opinions of our customers like yourself. We are thrilled to hear that you had a positive experience with ozwashroom, and we are delighted to know that we were able to meet your expectations in delivering excellent service. Our team works hard to ensure customer satisfaction, and feedback like yours motivates us to continue doing what we do best. If there is anything else we can assist you with or if you have any further questions, please feel free to reach out to us. We are here to help and will do everything possible to ensure your needs are met. Thanks again for your kind words and support. We look forward to serving you again soon! Warm regards, Ian

Posted 3 months ago

“The hand dryer emits cold air and takes a very long time to dry hands. I wouldn't recommend.”

Helpful Report

Posted 3 months ago

Dear Anon, Thank you so much for taking the time to provide your feedback about your experience with ozwashroom. We genuinely appreciate your kind words and are thrilled to hear that you are happy with our services. At ozwashroom, customer satisfaction is our top priority, and we strive to ensure that every interaction is a positive one. We are delighted to know that we have been successful in making you happy with our products and services. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out to us. Our dedicated team is always here to help and provide you with the best possible support. Once again, we appreciate your feedback and your continued support. We look forward to serving you again in the future! Warm regards, Ian Customer Service Team at ozwashroom

Posted 3 months ago

“Follow- up: After placing my review, I was contacted by another customer service representative from OZ WASHROOMS. This rep was a lot more helpful and has promised to send out the correct paper towel. As a new start up business I ordered 10 paper towel dispensers and paper towels to fit according to website. When shipment arrived towels don't fit in dispensers. Phoned Ozwashrooms and they washed their hands of the issue( pardon the pun ). The customer service rep I spoke to had no customer service skills and was completely unhelpful, informing me that it was my fault and that if i wanted to purchase alternative towels i would have to pay for the new towels and also pay for shipping. When asked why when picking and packing no one thought to call me to let me know that the products they where packing where incompatible, the sales rep told me this would usual be the case, but must of been overlooked on this occasion. Given the circumstances, I would of thought that they would be accomodating and apologise, but no this was not the case. Needless to say, this is my first and last purchase with Oz washrooms.”

Helpful Report

Posted 5 months ago

“The delivery service used was atrocious - we were unable to trace the delivery and elevate the priority”

Helpful Report

Posted 10 months ago

Thanks so much for your review, Adam. We strive to provide customers with a great experience when using OZ Washroom. Our customer service team is always around to enhance your experience with us so don't hesitate to reach out if you need help. Thanks again for your inputs, Adam. We appreciate it! Regards Ian

Posted 10 months ago

“Having issues getting parcels delivered by Australia Post. We are not equipped to pick up parcels. All other contractors have been able to deliver to this address.”

Helpful Report

Posted 10 months ago

Hi Geoff, Please email Fanar. admin@ozwashroom.com.au or phone 1300 652 715 thank you. She is in charge of deliveries. I'm sure she can work out a solution. Regards Ian

Posted 10 months ago

“Service and delivery was good but issue with product”

Helpful Report

Posted 1 year ago

Hi Peter, You have not received a return label yet ? Sorry about that, we will send another one to your email again. Please check you spam/junk folder thank you. Regards Ian

Posted 1 year ago

“Our Company purchased this product for our factory wash facilities as our current dispensers kept getting broken, the plastic pump buttons just break all the time. So we wanted to try an automatic system the product does work with our heavy-duty Orange Crush liquid hand soap as advertised however, it only releases a very small amount of soap at the maximum setting which is just not suitable for us if we could adjust this it would be more suitable for our porpuses. We would have purchased a second one if we could adjust the amount of soap dispersing.”

Helpful Report

Posted 1 year ago

Hi Janece, The 10-0360 can take up to a Viscosity Range (mPa·s or cP): 1 – 3500 https://www.jdmacdonald.com.au/?s=10-0360 Sounds like your soap is way beyond that ? Regards Ian

Posted 1 year ago

“It will be good if you will lower the amount for free delivery. Thanks.”

Helpful Report

Posted 1 year ago

Hi Danilo, Sorry it's either Higher Product Prices or freight prices that have gone up 3 fold in 6 months. Regards Ian

Posted 1 year ago

“Some items out of stock, long delivery times and when items did come in stock no call or correspondence from company to let me know.”

Helpful Report

Posted 1 year ago

Hi Anon, Yes we took your order on the 18 Nov 22 most of it was delivered on the 24 Nov. I am sorry that we had delays in receiving our stock till December 22. I see a few emails and phone calls explaining this to you on the record. Regards Ian

Posted 1 year ago

“Easy to deal with to purchase then when want ed to complain about the quality of paper towel they didn't want to know me”

Helpful Report

Posted 1 year ago

Hi Gemma, Sorry I have not received any complaints. From you or anyone else. Are they good alkaline batteries ? We mostly use bamboo recycled paper for eco reasons. Anyway if you revise your review we can give you a refund. We are closed till the 9th of Jan 2023. Have a great holiday. Regards Ian (support) 1300 652 715

Posted 1 year ago

“Products are competitively priced and arrived within 7-10 days of ordering. However one of the items I received arrived damaged. I contacted the sales team by replying to my purchase invoice (less chance of the email going to spam) and have had no reply...”

Helpful Report

Posted 1 year ago

Hi Sarah, Sorry we didn't your email. I'll send you a replacement. Regards Ian

Posted 1 year ago

“Received product issues with transport delivery/time frame”

Helpful Report

Posted 1 year ago

“Freight expenses high Need P.O. Box delivery”

Helpful Report

Posted 1 year ago

“Thank you, my order arrived in good time and I was happy with all the products. However with the toilet paper dispenser, when the paper is torn along the toothed edge it leaves a confetti of paper fragments on the floor below.”

Helpful Report

Posted 1 year ago

Hi Petrena, I'm very sorry our Jumbo Roll Dispenser is turning the toilet paper into confetti. I've not heard of them doing that before. Maybe try a different type like our JR4212 next time ? I don't know what could be causing this sorry. Regards Ian

Posted 1 year ago

“No problem with products Delivery was pretty ordinary”

Helpful Report

Posted 1 year ago

Hi Mark, Yes... couriers !!! Thanks. Regards Ian

Posted 1 year ago

“I carefully chose a toilet roll dispenser that was lockable and suitable to put in some public toilets that we are refurbishing. Apart from being lockable and holding 2 rolls the main criteria was that it had to be one that was in stock. Several that I chose were marked out of stock and after consulting with the team who maintain the toilets I ordered one. After a week it hadn't arrived so I rang to chase it up as it was the last thing that was needed before we could open. I was told that you were still waiting on delivery. If it's not in stock then you need to say so on the order form!”

Helpful Report

Posted 1 year ago

We are very sorry for that, we emailed you immediately after you placed your order that there are delivery delays but we never got a reply from you.

Posted 1 year ago

“service ok, small purchase”

Helpful Report

Posted 2 years ago

Hi Steve, Any purchase is better than none. Thank you. Regards Ian

Posted 2 years ago

“Product is good. Delivery took 3 weeks.”

Helpful Report

Posted 2 years ago

Thanks Anon, Regards Ian

Posted 2 years ago

“Waited quite a while for delivery think about 20 days. Left it for one of my staff put the lid on the bin and could not as it was 2 tight. The bin is wider than the lid, so the lid took an immense amount of man handling to get it over the bin. Perhaps the box in transit got squashed in one direction. Lid is on now so hopefully it bends back into shape and easier next time. Happy with cost and savings over our previous service contract”

Helpful Report

Posted 2 years ago

Hi Anon, Yes sorry the delivery times are awful atm. I'll send you a video on the technique to put lids on. Regards Ian

Posted 2 years ago

ozwashroom is rated 4.4 based on 1,292 reviews