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ozwashroom Reviews

4.4 Rating 1,294 Reviews

86 %

of reviewers recommend ozwashroom

Company Reviews

Product Reviews

4.4

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 4 star review on 21st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited quite a while for delivery think about 20 days. Left it for one of my staff put the lid on the bin and could not as it was 2 tight. The bin is wider than the lid, so the lid took an immense amount of man handling to get it over the bin. Perhaps the box in transit got squashed in one direction. Lid is on now so hopefully it bends back into shape and easier next time. Happy with cost and savings over our previous service contract”

Posted 2 years ago

Hi Anon, Yes sorry the delivery times are awful atm. I'll send you a video on the technique to put lids on. Regards Ian

Posted 2 years ago

“Paper towels are a bit to thin for My liking”

Posted 2 years ago

Hi Marcos, Sorry about that thinness. Maybe fold it in half. Regards Ian

Posted 2 years ago

“Hard to Write a review when we have not received our goods as yet .”

Posted 2 years ago

Order received 24-8-21 Dispatched 24-8-21 Contact us for Tracking details if wanted ? Regards Ian

Posted 2 years ago

The item is waiting at your local post office since 6th. You could have tracked it on our website. https://www.ozwashroom.com.au/trackship/index/index Kindly review us better please. Regards Ian

Posted 2 years ago

“Product is good but freighting cost are very expensive.”

Posted 2 years ago

Hi Vivienne, Thanks for liking our product, sorry about shipping costs but that's what we are subject to. Regards Ian

Posted 2 years ago

“I like the product but am having difficulty having a regular cycle for supply by ozwashrooms”

Posted 2 years ago

Hi Karen, Try ordering earlier in the month. Regards Ian

Posted 2 years ago

“When they turn up I will let you know. A bit like putting the cart before the horse”

Posted 2 years ago

“Hi, The product and pricing was great however the packaging was not ideal, the box was falling apart by the time they arrived and 2 of the boxes that held the sterile gloves were damaged and open.”

Posted 2 years ago

Hi Natalie, Very sorry about the delivery status and condition. If you have a photo send it to support@ozwashroom.com.au and I'll kick some Butt. regards Ian

Posted 2 years ago

“Never received shipping notification.”

Posted 2 years ago

Hi Michael, Sorry about that, I'll take it up with the couriers. Ordered on 4th Delivered on 7th Melbourne to Southport that's pretty good? Regards Ian

Posted 2 years ago

“Product was good but delivery too slow.”

Posted 3 years ago

“I only received my order yesterday!! I think u need to change your transport company”

Posted 3 years ago

Hi Kim, Yes not good, over 10 days to get to you. Very sorry about that, I will Complain to Fastway about that. Regards Ian

Posted 3 years ago

“Works fine, compartments are a little dinky and the bolt cover are a different colour to the body which I don't particularly like. Ozwash couldn't or wouldn't help, but it works so life moves on.”

Posted 3 years ago

Hi Michiel, Thanks for that info and review. Regards Ian

Posted 3 years ago

“Dissappointing follow up on emails not responded to”

Posted 3 years ago

“Delivery was quick but not being able to return goods Is terrible. Now left with towels I don’t need and the expense of having to order more.”

Posted 3 years ago

Hi Fraser, sorry for Hygiene reasons. https://www.ozwashroom.com.au/return-policy Some items do not qualify for Refunds/Returns: * All types of consumables such as: Liquid Soap, Paper Towels, Fragrance Cans, Gloves, Urinal Blocks. Regards Ian

Posted 3 years ago

“Seems Ok, but it took a terrible long time to get here”

Posted 3 years ago

Hi Jeff, Yes it did take 13 days to get to you. I'm sorry for that. There was a hold up with supply of Bobrick items. I hope you are happy with the Dispenser. Regards Ian

Posted 3 years ago

“We have not received to goods yet”

Posted 3 years ago

Hi Chadleigh, I'm sorry about that we sent the goods with StarTrack on Nov 26th. Following the Tracking No. It's in Transit.Most recent update Arrived at facility ADELAIDE AIRPORT SA, 5950 Date & time Wed 2 Dec • 11:51pm Regards Ian

Posted 3 years ago

“The item was slow arriving, although that was Australia Post's fault NOT OzWashroom's. Given the size of the item and that it was sent via Australia Post, I feel the $23.95 freight cost was a little excessive. Regards Bruce”

Posted 3 years ago

Hi Bruce, It was sent via Australia Posts Courier, we are sorry it took so long and we are always trying to offer the best prices on delivery. Regards Ian

Posted 3 years ago

“Despatch was a bit slow but also understandable in these busy times. tried to speak to someone on live chat they were very unhelpful... pricing not competitive.”

Posted 3 years ago

Hi Nadelka, Thanks for your Order and the feedback and I'm sorry the Cup Weekend Slowed us up a bit. We try and do the best pricing possible depending on the quantities ordered. Please contact me on support@ozwashroom.com.au or 1300 652 715. regards Ian

Posted 3 years ago

“Change couriers ,no communication with them misleading pick up depot”

Posted 3 years ago

“Unfortunately I can not give a better review as I ordered this on the 24th of Sept and it is the 9th Oct and I still have not received the item. I had notification on Fri 2nd Oct that it was in transit and then again this morning to say it was on it's way.”

Posted 3 years ago

“The service was good. It was advised at time of enquiry that the hand dryers purchased were on the noisy side, but there was no noise specifications list in the information to compare to other units. This made making a decision on what unit to purchase difficult.”

Posted 3 years ago

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ozwashroom is rated 4.4 based on 1,294 reviews