ozwashroom Reviews

Name: ozwashroom
Rating: 4.43

4.4 Rating 1,391 Reviews

86 %

of reviewers recommend ozwashroom

4.4

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 5 star review on 13th December 2024

Michelle Sellwood

ozwashroom 4 star review on 21st April 2021

Glenn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems Ok, but it took a terrible long time to get here”

Helpful Report

Posted 4 years ago

Hi Jeff, Yes it did take 13 days to get to you. I'm sorry for that. There was a hold up with supply of Bobrick items. I hope you are happy with the Dispenser. Regards Ian

Posted 4 years ago

“We have not received to goods yet”

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Posted 4 years ago

Hi Chadleigh, I'm sorry about that we sent the goods with StarTrack on Nov 26th. Following the Tracking No. It's in Transit.Most recent update Arrived at facility ADELAIDE AIRPORT SA, 5950 Date & time Wed 2 Dec • 11:51pm Regards Ian

Posted 4 years ago

“The item was slow arriving, although that was Australia Post's fault NOT OzWashroom's. Given the size of the item and that it was sent via Australia Post, I feel the $23.95 freight cost was a little excessive. Regards Bruce”

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Posted 4 years ago

Hi Bruce, It was sent via Australia Posts Courier, we are sorry it took so long and we are always trying to offer the best prices on delivery. Regards Ian

Posted 4 years ago

“Despatch was a bit slow but also understandable in these busy times. tried to speak to someone on live chat they were very unhelpful... pricing not competitive.”

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Posted 4 years ago

Hi Nadelka, Thanks for your Order and the feedback and I'm sorry the Cup Weekend Slowed us up a bit. We try and do the best pricing possible depending on the quantities ordered. Please contact me on support@ozwashroom.com.au or 1300 652 715. regards Ian

Posted 4 years ago

“Change couriers ,no communication with them misleading pick up depot”

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Posted 4 years ago

“Unfortunately I can not give a better review as I ordered this on the 24th of Sept and it is the 9th Oct and I still have not received the item. I had notification on Fri 2nd Oct that it was in transit and then again this morning to say it was on it's way.”

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Posted 4 years ago

“The service was good. It was advised at time of enquiry that the hand dryers purchased were on the noisy side, but there was no noise specifications list in the information to compare to other units. This made making a decision on what unit to purchase difficult.”

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Posted 4 years ago

“still awaiting delivery”

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Posted 4 years ago

“Good service, should look after more about Products suit each customer, like our last order:if i knew that price Cheaper than buy package which Wrapped plastic, I will order more, since 2018😐”

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Posted 4 years ago

“Good quality sanitary bin, however; very excessive shipping price!”

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Posted 4 years ago

“Slow dispatch”

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Posted 4 years ago

“Was disappointed with delivery especially after the very good service from Office staff when I was inquiring and ordering the dryers. We ordered 6 and the first 3 were delivered to the kindergarten down the road, it was lucky that the staff there knew who i was and called me. Also one of the dryers had deep scratches on the top of the dryer. Being a fundraising charity, I recommended you to one of the clubs we granted 3 dryers to, so I hope their delivery we go ok. Office staff helpful, delivery not so good.”

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Posted 4 years ago

“Read my review below and see how I feel about my recent order from ozwashroom.”

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Posted 4 years ago

“The order arrived but short the 4 hand sanitizer dispensers it took 7 days to reach Darra in Brisbane on friday at 1pm which is approximately 20 min from our business and didn’t receive the packages until late Monday afternoon. Have been advised missing products are being sent out tomorrow.”

Helpful Report

Posted 4 years ago

“received the dryer promptly. the only thing that i can complain about is the email that i received after parting with my money...the email goes... Hi Antonio; For the safety of our staff due to the COVID-19, Please note the following : NO RETURN, NO REFUND, NO EXCHANGE ACCEPTED. REDELIVERY & REDIRECT CHARGES OF ADDITIONAL $48 DO APPLY IF BUSINESS CLOSED. PLEASE CONFIRM BY REPLY EMAIL THAT YOU AGREE TO THE ABOVE CONDITIONS. Thank you for your purchase. Please find attached invoice as requested. Please don't hesitate to contact us if you have any questions. Kind Regards Glynnis Ozwashroom 5 Enterprise Crt, Mulgrave,3170 Tel: 1300652715 my response wasn't obliging at all as those condition should be clearly stated on the website so i can make an informed decision about parting with my money. obviously i did not accept those conditions as i purchased the product as per the website conditions. its amazing with the pandemic, we can come up with some of the most amazing conditions...”

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Posted 4 years ago

“The sales people were very helpful. There was a problem in that we deposited payment into your account the day we placed the order. There was confusion at your end and we were continually told that they order could not be shipped without payment. Eventually all was sorted. We will re-order soap soon.”

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Posted 4 years ago

“Delivery was extremely slow.”

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Posted 5 years ago

“Everything was ok but my purchase took almost two weeks to get delivered and I live in Victoria and the item was in stock.”

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Posted 5 years ago

“Great service, fast shipping, excessive postage and pricing”

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Posted 5 years ago

“I was on a short timeframe and used your company hoping for a quick delivery. The product however did not turn up until Friday afternoon after the employees went home, hence not making the deadline and not being installed before the Grand Opening. In the end, the table has been installed. Thankyou.”

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Posted 5 years ago

ozwashroom is rated 4.4 based on 1,391 reviews