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ozwashroom Reviews

4.4 Rating 1,294 Reviews

86 %

of reviewers recommend ozwashroom

Company Reviews

Product Reviews

4.4

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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ozwashroom 4 star review on 21st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item has not been delivered. Ordered on the 20/1, now 3/1 and tracking only says ‘in transit’ Update: Package eventually arrived, but not before having to spend $36 on replacement products because the courier company was uncontactable and could get no indication of delivery time. Submitted this receipt to be reimbursed by ozwashroom. It was not. Some items in my order were signs — that are spelled incorrectly! 🤦🏻‍♀️ dont know if replacements have been shipped, no tracking number provided. Although its a bit too late now to be honest. Dont order the ‘Empolyees Only’ sign!”

Posted 3 years ago

Hi Robert, Yes I can see the parcel got to Perth in 2 hours. Then in transit from 22/01/21. Sorry very frustrating for us all. I have submitted a parcel enquiry. And now we wait.... Let me know if the parcel arrives before a return message from Fastway aka aramex aka Australia Post. Regards Ian

Posted 3 years ago

Hi Robert, Hopefully Your order has arrived and a signature was obtained on the 9th Feb at 11.11 am ? Regards Ian

Posted 3 years ago

“Product purchased is good but the shipping fees were excessive and will stop us buying further items from you.”

Posted 3 years ago

Hi Barton, Sorry about that. Regards Ian

Posted 3 years ago

“Unfortunately I can not give a better review as I ordered this on the 24th of Sept and it is the 9th Oct and I still have not received the item. I had notification on Fri 2nd Oct that it was in transit and then again this morning to say it was on it's way.”

Posted 3 years ago

“Poor delivery time still do not have items after nearly two weeks”

Posted 3 years ago

“I was promised the delivery for last Thursday, still I haven’t received the item I paid for, can you please check when it will be delivered? Many thanks John Gangemi”

Posted 3 years ago

Hi John, Your order was dispatched the next day and is currently with the courier for delivery. To follow the progress of your delivery, please visit: https://www.aramex.com.au/tools/track/ with use of tracking number: OZ0002252772 Thanks

Posted 3 years ago

“Difficult to tell from website that I had to order a minimum $177 to get free delivery. Then I ordered 4 packages but received 2 deliveries 2 days apart? Confusing and meant following up until resolved?”

Posted 3 years ago

“Have to pump very hard to get a very small amount of soap out”

Posted 3 years ago

“Decided to purchase because of the great reviews, but to date it has taken over a week and still I don't have my products!”

Posted 3 years ago

“We received the Vortex in good time but disappointed with the condition , the plate that holds the sensor light would not clip in properly and my husband is an old tradie abjusted the lugs and glued it in , regards Carol”

Posted 3 years ago

“Took over 6 weeks to receive our order. No indication of the timeframe when placing the order, it was expected that it was in stock and ready to ship. Obviously not when it takes 6 weeks. Would have ordered elsewhere as it was critical to receive the goods quickly.”

Posted 3 years ago

“The hand sanitizer gel we received is cloudy and does not smell sanitizer. We Are using it though we worries as it may be expired and no longer protect us from virus. We ordered 5 ltrs and would like to request if you can replace it with quality. Is”

Posted 4 years ago

“I can’t give you a review as I still have not received them it’s been a week now since I’ve paid for them and as yet they haven’t turned up so I suppose my review would be a to speed up the delivery time to the customer or at least let the customer know that it’s going to take a ridiculous amount of time so the customer can make a choice of paying more for a quick delivery. Thank you so much”

Posted 4 years ago

Hi Stephen; This is very unfair, given the circumstances that our nation going through, and couriers companies struggling to deliver goods due to the overload, yet you asking for speedy deliveries ! we dispatched your order immediately after you paid for it, and that is the best we can do given the present situation. Please revise your review. Thanks Richard

Posted 4 years ago

“Packing very poor of the hand wash”

Posted 4 years ago

“We still haven't received our items. I have called you checked the Australia Post tracking and I know that it is hard at the moment but feel let down by this especially because we need it for our business to protect our staff and customers. We still don't have our items for over a month.”

Posted 4 years ago

We ship your order on 27March , Australia Post having lots of issues with deliveries and it is out of our control, we did the right thing with you and we don't deserve such a negative feedback, we are all under the pump and we are trying to do our best given that most of our staff are working from home, we ask you to revert your review please. Regards Richard

Posted 4 years ago

“Your over the phone customer service is poor.”

Posted 4 years ago

“I never received item”

Posted 4 years ago

Hi there, Sorry for the delay - your order has been shipped. We'll follow up with the courier and get back to you shortly. Thanks.

Posted 4 years ago

“Order took forever to arrive. All I hear is that they were too busy. You guys really need to improve on your dispatch and delivery promises”

Posted 4 years ago

“Order not sent out on time. Excuses that they have been too busy. Simply not good enough”

Posted 4 years ago

“You promptly shipped my order and kapt me informed. 10/10. However your couriers (Couriers Please) were lazy and slack (and/or just plain incomptent) totally disregarding my delivery instructions and doing what suited them - to my considerable inconvenience.”

Posted 4 years ago

“Paid shipping when only was 3 dollars short. Plus the quality looks average”

Posted 4 years ago

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ozwashroom is rated 4.4 based on 1,294 reviews