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National Pen Company Reviews

1.3 Rating 195 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

1.3

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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866-388-9853

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National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 11th December 2022

National Pen Company 1 star review on 29th October 2022

Jeff Buffington

National Pen Company 1 star review on 25th August 2022

National Pen Company 1 star review on 11th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using this company and I regret every penny I spent with them. The order wasn't processed because of an issue with the image I sent, but the company never contacted me to let me know it was put on hold. No response to multiple emails. Every customer service rep I've talked to on the phone assures me the order is going through and being processed but it seems I won't be getting the order past 8 wks from when I placed it. Promises of the order being expeditated aren't fulfilled, so I'm sunk giving the gifts I had made for clients for the holidays won't be coming until January. Incredibly disappointed with how this company operates and DO NOT recommend.”

Posted 1 year ago

“Do not use this company. Believe all the bad reviews. Save yourself disappointment and frustration and just don't do business with National Pen. I placed two orders, one for 60 ink pens and the other for 100 - 2023 calendars for my customers. The pens were to have my company information engraved on them and the calendars were to have my company information printed on them. The customer representative who took my orders spent a significant amount of time with me going over the spelling of my company and the phone number. So imagine my surprise when I finally received my orders, the phone number on the pens and calendars was wrong. Now I have to scramble to find another company to order items from so that I can have gifts for my customers. I have requested full refunds, which they say will take three business days”

Posted 1 year ago

“Scam Scam Scam. This company are disgraceful. Each time I write an honest review somebody replies publicly making false promises! We ordered pencils and the logo is small, in the wrong place and very faint. We can’t use them. Last public comment was we had received a generous offer. A little while later an email arrived stating an offer of 10% . I asked for clarification, was this a refund or discount on future orders. Again no response. I assume another false public response (That is three now). I would love a genuine offer to rectify the situation. A full refund or redo the pencils to a high standard.”

Posted 1 year ago

“This company is horrible. They took an order from me, asked me for artwork, which I approved and then canceled my order claiming "Not enough stock". I asked SEVEN TIMES for someone in a managerial supervisory position to call me and sent emails. On 3 different occasions I called and requested a supervisor to call me back. Each time I was told "Someone will call you back within 24 hours". Still waiting. No one bothered to contact me back. Over a month and they still have $360 dollars of my money with no refund and no callback.”

Posted 1 year ago

“I placed an order, paid for it, waited 3-4 weeks and called to find out the status only to be told they don’t show my order even after providing and emailing them my receipt. RE ordered, waited 2 weeks as I was told there would be a rush on the order and they would be overnighted once they were done. Again, can’t find my order.”

National Pen Company 1 star review on 29th October 2022

Posted 1 year ago

“Stay away from this company they will send the wrong product, call for payment and lie stating that you ordered wrong item”

Posted 1 year ago

“This company has probably the worst customer service I have ever experienced. I had gone weeks without any follow up and had to send my own follow up emails just to get a follow up from them. I requested a refund and they told me it would be 3-5 days, but after day 11, still have not received a refund. Do not use this company if you value your sanity.”

Posted 1 year ago

“Terrible customer service. Abrupt and zero courtesy following my customer complaints. Borderline mis-selling as the descriptions do not match the poor quality and cheaply made goods. Do not believe the "gloss" of the website. Very poor.”

Posted 1 year ago

“Horrible customer service! Rude and received different responses from different customer service agents. Payment and online system flawed. Not great follow up. Glad I didn't proceed with my order especially considering how expensive it can be.”

Posted 1 year ago

“I ordered pens from them and the ink wasn’t good get empty so quick”

Posted 1 year ago

“Disgraceful company Order placed for key fobs in April 2022 not received or refunded in September 2022. Despite them claiming we will receive the goods or be refunded numerous times. my advice use anyone but National Pen”

Posted 1 year ago

“The worst customer service experience ever! The pen orders were missing phone number digits then one order had not even 75 pens out of a large order ! Box was just about empty yet they want to still say it wasn't their fault?? We are getting sample pens, calendars etcetera with the RIGHT number so how is it our fault? Also sending a box with few pens when it should have been hundreds still wanting full price . Finally they offered 20% off ! No absolutely not”

National Pen Company 1 star review on 25th August 2022

Posted 1 year ago

“I wish I could give minus 100 stars. A loyal customer but company doesnt care. They made me commit for 200 pens and then sent 2 consignments of 100 pens each and charged me double handling, postage and design charges. Secondly, both pens had different tips. When I called my account manager Rhy Mejri - she tells me there is nothing I can do. PLEASE THINK MULTIPLE TIMES BEFORE BUYING OR COMMITING TO THIS COMPANY.”

Posted 1 year ago

“Order was screwed up and they said they would fix it and never and can't get a hold of them anymore. STAY AWAY GO SOMEWHERE ELSE. TRUST ME ITS A SCAMMMMMMMMMM”

Posted 1 year ago

“Ordered mugs. It has been 4 months now and haven't received anything yet. Poor customer service. Never ordering from them again.”

Posted 1 year ago

“I was sent a box of pens that I did not order. They emailed my wife wanting payment for invoice 112670530. They ignored our response that we did not order and continued billing us. To help avoid getting a ding on our nearly perfect credit score I paid the invoice. For the added set up fee and outrageous shipping fee nearly doubled the cost. personally I would suggest people avoid this company. Substandard business practices to say the least.”

Posted 1 year ago

“If possible, I'd give this company zero stars. Without complicating the story, a check was sent and not cashed until a month later, which earned us a $25 late fee. Not only that, but they also changed the price on the order from what was expected after the check was sent. They did not reach out to us and instead just sent us a late fee notice. We have had a few encounters similar to this in the past with other companies and we did not expect it from this. In the past we have used them with small issues, but never this outrageous. They have previously been our suppliers for our church and fundraisers, but we will not be using them again. If you are reading this and are still thinking about using them, I would advise against it. It's not worth your time and your frustration. They are frauds.”

Posted 1 year ago

“Terrible customer service, weeks at a time going by without a proof and when they actually came it continued to be the wrong design.”

Posted 1 year ago

“Terrible service. I ordered these pens well over a month ago free upcoming trade show. Depends did not arrive on time. The pens have not arrived and I have no way of reviewing the actual pen. I can just tell you that you will be better served by using a different distributor.”

Posted 1 year ago

“I wish I had seen this site before I ordered. The customer service is horrible. I ordered 150 pens for gifts at a US Embassy overseas. I received 5 pens that were for a construction company in New York, a blank one and one that didn't work. I also ordered gift boxes for them. They sent the wrong boxes. I had to pay for new boxes. The customer service rep (that is an oxymoron) told me that they fulfilled the order the way it was given to them on the website. That is 100 not true because I can not use the black boxes they sent. I asked her to show me on the website where they had those black boxes and she couldn't because the option wasn't there. So, somehow I made a selection that didn't exist which I wouldn't have made anyway. To top it off, I had to pay for the order in advance with my credit card, which is fine, but they sent me an invoice for one penny and an envelope to mail my check. If it didn't cost 58 cents I was just mad enough to write a check for one cent.”

National Pen Company 1 star review on 11th May 2022

Posted 1 year ago

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National Pen Company is rated 1.3 based on 195 reviews