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National Pen Company Reviews

1.3 Rating 194 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

1.3

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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866-388-9853

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National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 11th December 2022

National Pen Company 1 star review on 29th October 2022

Jeff Buffington

National Pen Company 1 star review on 25th August 2022

National Pen Company 1 star review on 11th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a sham. They advertise a discount and then when you go to check out it's not available. I spoke to the sales rep and then to customer service and confirmed the lack of discount. STRAIGHT UP FRAUD. I cancelled my order and would suggest you do the same. That's $556 less for this scam business. S. Stratton - Clearwater, Florida”

Posted 2 weeks ago

“This is my 2nd order from you. I am so unhappy with my order. All the pens that I received on my 2nd order will not write... The ink comes out in the beginning, but shortly fades and you cannot see the ink.... I have all these pens left and they don't work. Here I was telling everyone I have given one too, that these were great pens..... How embarrassing this is...... Is there any way you can send me more black ink cartridges? I would truly appreciate it. Thanks, Georgia Anderson dba Morehead Farm.”

Posted 3 weeks ago

“These pens, unfortunately, fall short of expectations. Initially, they appear promising, with ample ink in the barrel and an attractive range of colors and finishes. However, after just a couple of months, they disappoint. They dry up, rendering them useless, and to make matters worse, they tend to leak. What’s particularly frustrating is that these pens are marketed as a marketing tool for small businesses. They even provide a couple of free ones with your business logo on them. But when these pens fail, it reflects poorly on your brand. As someone who has distributed them to clients and potential clients, it’s disheartening to associate your business logo with such sub-par writing instruments.”

Posted 4 weeks ago

“Beware! I went to this website with a code that was mailed to me. When I got to the check out page I saw added fees and excessive shipping charges. I decided not to complete the order so I hit the back arrow and received a page saying...Thank you for your order. I never put payment info in and I never clicked on a checkout button. Because I had put a code in that was mailed to me they had my address ans a few weeks later these pens showed up along with an invoice. I contacted customer support many times trying to explain and return products. They refused to let me return and said I was responsible for the invoice. It became obvious to me after awhile that this is a sales strategy they employ. Word of warning... don't visit this site with a mail code unless you want to be forced to order. The final cost of the product is roughly double what the mail piece says it is. Scam.”

Posted 1 month ago

“Previous problem calendars and pens arrived 25% broken. The problem was sorted and replacements were sent. This time I ordered a batch of promotional white pens, good quality reasonable price ( expensive) delivery. Unfortunately, my business name and telephone number were printed in white and are useless as you cannot read the name. I was instructed to photograph the pens! All they had to do was look at the pens. Unresolved.”

Posted 1 month ago

“Your bill was roughly twice the advertised price.”

Posted 3 months ago

“Beware of Unsolicited Orders and Invoices from Pens.com I've had an extremely concerning experience with Pens.com that I feel compelled to share. Our office received an unsolicited box of 250 custom pens accompanied by an invoice for $574.83 (or $2.30 per pen). Upon investigation, no one in our office had placed this order. Despite multiple attempts to resolve this with their customer service, the responses I received were not only unhelpful but also seemed to completely miss the point of my complaint. The company claimed an order was placed online but was unable to provide any tangible proof. They sent an "order confirmation" as an email attachment which turned out to be a corrupted file, adding to our suspicions. This, coupled with their failure to adequately address my concerns, leads me to believe that this might be a fraudulent scheme where businesses are sent cheap unsolicited goods along with a hefty invoice, in the hopes that they will be paid without proper verification. This experience has been highly frustrating and time-consuming. I advise caution when dealing with Pens.com, as their business practices seem questionable at best. Such tactics are unacceptable and deserve public awareness.”

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

Posted 3 months ago

“Pens I received were nice, customer service, beyond disappointing. Advertised promo price was not honored, billed at regular price, and was told there was nothing they could do. Bait and switch tactic...they could fix, but Chose not to.”

Posted 3 months ago

“I called after a few days of my order status not changing. Upon calling they stated they needed my approval (didn't receive a call or email regarding approval). They also stated that one of the items were out of stock. I asked if they could cancel that one item, they said yes. I received an email for approval of the other two items on my order. I approved the order and a couple hours later got an email stating the entire order was canceled. I went back online and now the order is $150 more for just those two items because the coupon code at the time was different.”

Posted 4 months ago

“NEVER EVER ORDER FROM THIS COMPANY !!!! They are very unprofessional, no customer service.!!”

Posted 4 months ago

“It should be a negative one star. Over the last few years their customer service and ability to do the job has declined. This year it crashed. 1) left voice message to call me to order my cards - no call back. 2) website is not user friendly. 3) finally ordered my cards but they sent them to an address not on my file. 4) finally got cards but they were not mine. 5) no one at the company knows what they are doing or if I even have an order of cards coming. One person told me they put a rush on it but others don't know a thing. This is a business about to close due to poor customer service and inability to do a simple job.”

Posted 4 months ago

“bought document bags to give clients. The material is like that of a doctors office exam table cover. Rips and tears. Called Pens.com and magically it is a third party product and they cant do anything or offer a refund. However they did offer a 15% off coupon for a future purchase. Stay away. This product and company is a joke.”

Posted 5 months ago

“What a Scam, they billed me $256.50. For pens and didn't put my phone number on them. I'm a Realtor, there now worthless to me. Offered to send back and correct Natasha a Manager said no. Lesson learned, stay away from this company.”

Posted 6 months ago

“"Order risk-free with our guarantee. We get how important promotional products are to your business. You want your first impression to be a lasting one. And because we’re not happy until you are, our One-Year Quality Guarantee has your back. If your order is not produced exactly as you approved it, simply reach out to our Customer Care team and we’ll make it right." Means absolutely nothing, won't items in wrong color sent and still NO resolution, what a joke.”

Posted 7 months ago

“They sent me a sample pen, very nice, with an offer to order as many as I wanted for 69 cents a pen. I don't need many so 100 pens would be $69+ tax and shipping so I could see it being about $80-$85. Instead there was an additional $25 set up fee... and shipping was over $20, + $8 in tax.... REALLY!!!!.... The total came to $124 for 100 pens, or $1.24 each for what was advertised as a 69 cents pen.... So I went out of the system and decided not to place the order. A few minutes later I get an email saying my order was complete. WTF!!!!! I called the number on the site, told them what happened and that I do not want the pens for this price. A $25 charge for someone to enter my information into a computer for the machine to print on the pen. REALLY!!!! I told them if they sent me the order they would not be getting paid for it.... The lady on the phone stated the order had been canceled.... A few minutes after that I got another email saying my order is being personalized. All I can say is if they show up, thanks for the free pens. If it was possible to give this company zero stars that would be my prefered option.”

Posted 7 months ago

“Worst company ever. I had a job interview with them, they promised to call me back after the interview. They didn't call me and when I emailed them they didn't respond. What company is this? They don't respect anyone. If they take care of their employees like this, how do they take care of their customers?”

Posted 9 months ago

“Pens.com lies about production times, fails to produce the products ordered, and blames "sister companies" for their failures.”

Posted 10 months ago

“This company is a fraud. They create a false advertisement in their website promoting products and services that they cannot offer to the customer. Her website is designed to avoid what the customer is looking for; please pay attention to the scam. The ink color of their pens is not show during the order process. The customer service knowing our disappointment have always tried to justify their own website mistakes. Personally, I felt scammed by these people. Hope that someone else read this review.”

Posted 10 months ago

“My order did not include the gift boxes for our recent order. 1 or 2 weeks to re ship the gift boxes. Pen arrived on the later side of time. Shipping and Handling was $36.95! / additional set up fee again of 24.95! No discounts or money off the order for the inconvenience. Pens comes all in one box just in a plastic bag. Lifting the pens out of the box they all came out falling on the counter and floor. I would not recommend this company. I will not be ordering from this company again. I don’t think they believed my story about the gift boxes missing. I was put on “hold” minutes long - until they investigated.”

Posted 11 months ago

“DO NOT ORDER FROM NATIONAL PEN Unfortunately, shame on me for not reading these reviews before I placed my order for pens needed for an upcoming trade show on Apirl 5 and today is May 3. My order was delivered to the wrong location by USPS and no one can help me. I placed a new order, but they told me no way will they rush my order. I also sent an email to CEO with no response. This only shows that they do not care about a new client. Not a good experience.”

Posted 11 months ago

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National Pen Company is rated 1.3 based on 194 reviews