Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

National Pen Company Reviews

1.3 Rating 195 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

1.3

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

Read National Pen Company Reviews

Visit Website

Phone:

866-388-9853

Write Your review

Tell us how National Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 21st December 2023

National Pen Company 1 star review on 11th December 2022

National Pen Company 1 star review on 29th October 2022

Jeff Buffington

National Pen Company 1 star review on 25th August 2022

National Pen Company 1 star review on 11th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM NATIONAL PEN Unfortunately, shame on me for not reading these reviews before I placed my order for pens needed for an upcoming trade show on Apirl 5 and today is May 3. My order was delivered to the wrong location by USPS and no one can help me. I placed a new order, but they told me no way will they rush my order. I also sent an email to CEO with no response. This only shows that they do not care about a new client. Not a good experience.”

Posted 11 months ago

“I called in an order for 500 pens and informed the agent that I had a code for free shipping and handling. She assured me that the discount would be applied to my order. However, it was slipped in and I didn't notice it right away on the approval (I'll own this mistake). I've since talked to two different agents trying to get that removed. They refuse. I can't believe that they will alienate a customer over $50! Apparently they have never heard of "life-time value of a customer." I will NEVER use this company again and I will tell EVERYONE that I know not to use them!”

Posted 1 year ago

“I would give it a zero if there was a choice. Terrible terrible products, service. NEVER ORDER FROM THEM. I ordered car magnets and every single one of them fell off. They will send you a poor product and will not refund you for it. They are in the business of providing poor products and DO NOT care about their customers and will not provide you a refund whatsoever. It's virtually a scam.”

Posted 1 year ago

“I ordered pens, they charged me, and then emailed saying that the pen was not in stock. The email said they would refund the money in 7 days. I ordered the second time, again, the same thing, I ordered the third time and I got my pens. They aren't the pens that I ordered. But I got some. The problem is I have yet to receive my two refunds for the canceled orders. I have called and they promised to have the refund to me, and weeks later, still nothing. This is nothing short of stealing.”

Posted 1 year ago

“We placed an order of pens with this company for our church but never received the shipment of pens. The company continued to contact the church and send statements regarding the balance due. We informed the company numerous times that we did not receive the shipment yet they continued to bill the church and have now turned the church over to a collection agency. Absolutely ridiculous for a company to do such a thing.”

Posted 1 year ago

“I gave this company the benefit of the doubt in spite of the many poor reviews online. Sadly, the company does indeed exhibit horrible customer service. The company’s website contains erroneous and incomplete information. There is no option to reach a customer service representative when you call. After being transferred three times, I finally reached a customer service representative, who spent 15 minutes gathering all of my personal mailing and shipping information. After which time she informed me that I could not order the items in my cart. What a waste of time. And what terrible customer service. Definitely stay away from this company. I am so glad I did not give them any money before learning of their poor customer service and poor business model.”

Posted 1 year ago

“Don't buy from this company. They don't care about you although they claim they do. Quality control is horrible and when there is a problem like 50% of the pens leaking they want them returned for quality control. How, when it is such a mess you toss the pens. They claim they review online orders but I don't agree. I do numbers as a CPA for my profession. The phone # on the pens was so off and I reviewed my order numerous times. Get your pens anywhere but from them!”

Posted 1 year ago

“Fake fake fake do not use”

Posted 1 year ago

“Bait and switch. Sample pen sent in the mail was a good example. After placing the order, it arrived. Pens were not the quality expected, rough pen points, very little ink and logo is faint. The ink only lasted one day. I recommend spending a little more money with a storefront business and face to face transaction for good customer service. I wish I followed my own advice this time.”

Posted 1 year ago

“I ordered wall calendars and envelopes to send out to my clients. I received the Wall calendars but did not receive the envelopes so I was unable to mail these calendars out to clients as planned. I called and spoke to a customer service rep who worked with me by giving me a discount and sending out some envelopes at no charge. I received the envelopes and they were the wrong size. I was once again disappointed and called the company. I spoke to another representative that was out of the country and I mention this because I feel they haven't been given the authority to approve any discounts or approval to adjust any balance due to $0. They also did not receive clearance to send me the correct item at no charge. I was given a ticket number and was told that it could take up to 48 hours for a supervisor to get in touch with me. I've used this company for several years. I am very dissatisfied with their customer service and resolution dept.”

Posted 1 year ago

“Placed an order in October for a specific event. National Pen couldn't not coordinate with their delivery vendor of choice-UPS to get my items on time. Subsequently event took place without needed items ordered from National Pen. Today....2 months after order date National Pen reaches out offering to send now unnecessary order with a 15% discount. This is unbelievable. I was told by the representative that I wasn't in a good head space to consider their offer.”

Posted 1 year ago

“This company is a SCAM! Do not lose your money with these people. They take your deposit and you will NEVER hear from them again!!! I should have looked at the reviews before I had to call the bank and charge them with FRAUD! STAY AWAY FOR YOUR OWN GOOD!”

Posted 1 year ago

“This company is absurd. I placed an order for over $2,100 in pens. The pens were not packed properly and when the pens were delivered, one box was broken and 216 pens were missing. I contacted Pens.com and was told to take photos of the packaging and tracking info so that they could file a claim with UPS. I did that. Then I waited to get my replacement pens. After calling four times to get them, someone placed an order for the 216 missing pens. After getting the 216 replacement pens, Pens.com started charging for me for the pens. They called me six time to ask me to pay for the pens. I explained over and over again to six different people that these pens were a replacement for the missing pens. Everyone agreed to cancell the bill for the missing pens. This week I got an email stating that they were turning this over to a collection agency for payment. I would never suggest to anyone to make any purchase from Naional Pen. They are totally screwed up and no one knows what they are doing. I am not paying again for the pens I should have gotten in the first place. These pens were paid for when I placed the order. Don't buy from these people or you will regret it! The reviews on thier site or phony.”

National Pen Company 1 star review on 11th December 2022

Posted 1 year ago

“They must be the SLOWEST COMPANY to ever do business. We ordered and have been waiting for weeks. But of course they charged us the moment the order was placed! Still waiting for our pens! BEWARE!”

Posted 1 year ago

“This company is a total fraud. They charge you EVERY TIME for set up and processing fees, delivery costs are ridiculous. They take advantage of the weak and feeble minded who seem to think they get a good deal. The pens run out of ink in days. Half the time the mechanism to open and close does not work. The bottle openers came apart on first use. And customer service when there is an issue is a joke. They delay and delay and then tell you its past the warranty time. And when you refuse to pay they HARRASS you non stop. Don't be fooled and stay far far away from these crooks.”

Posted 1 year ago

“Have been a long time loyal customer for 5+ years. We were sent our usual annual shipment of custom pens and this batch was a complete mess. They were all falling apart when we opened the box, and would fall to pieces if you grabbed a handful of them. To add to it, they were all in the wrong ink color that we have never ordered before. We had never had a problem before this and quickly learned how cold and unhelpful their customer service is. First of all no one called us back for weeks. When we finally got in touch with them, it was because they were calling to collect an invoice payment. They ultimately refused to help or address the issue because "it had been past our warranty". This is unacceptable as we cannot use the pens since they are very poorly made and we will be going elsewhere for services.”

Posted 1 year ago

“The "extra" charges add up fast (setup charge, shipping/handling charge) We'll see how the order turns out.”

Posted 1 year ago

“First time using this company and I regret every penny I spent with them. The order wasn't processed because of an issue with the image I sent, but the company never contacted me to let me know it was put on hold. No response to multiple emails. Every customer service rep I've talked to on the phone assures me the order is going through and being processed but it seems I won't be getting the order past 8 wks from when I placed it. Promises of the order being expeditated aren't fulfilled, so I'm sunk giving the gifts I had made for clients for the holidays won't be coming until January. Incredibly disappointed with how this company operates and DO NOT recommend.”

Posted 1 year ago

“Do not use this company. Believe all the bad reviews. Save yourself disappointment and frustration and just don't do business with National Pen. I placed two orders, one for 60 ink pens and the other for 100 - 2023 calendars for my customers. The pens were to have my company information engraved on them and the calendars were to have my company information printed on them. The customer representative who took my orders spent a significant amount of time with me going over the spelling of my company and the phone number. So imagine my surprise when I finally received my orders, the phone number on the pens and calendars was wrong. Now I have to scramble to find another company to order items from so that I can have gifts for my customers. I have requested full refunds, which they say will take three business days”

Posted 1 year ago

“Scam Scam Scam. This company are disgraceful. Each time I write an honest review somebody replies publicly making false promises! We ordered pencils and the logo is small, in the wrong place and very faint. We can’t use them. Last public comment was we had received a generous offer. A little while later an email arrived stating an offer of 10% . I asked for clarification, was this a refund or discount on future orders. Again no response. I assume another false public response (That is three now). I would love a genuine offer to rectify the situation. A full refund or redo the pencils to a high standard.”

Posted 1 year ago

«
1
2
3
4
5
»

National Pen Company is rated 1.3 based on 195 reviews