National Pen Company Reviews

Name: National Pen Company
Rating: 1.25

1.3 Rating 195 Reviews

4 %

of reviewers recommend National Pen Company

Company Reviews

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Metrics

1.3

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

866-388-9853

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National Pen Company 1 star review on 21st December 2023

Anonymous

National Pen Company 1 star review on 11th December 2022

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is horrible. There are many others.”

Helpful Report

Posted 2 years ago

“This company sucks monkey balls. I ordered yellow pens with black ink and got black pens with purple ink. I tried to contact them and never got through. Then I got a late fee of $25 attached and when they finally did call me back they asked for me to send back some pens as proof so not trusting them I just told them to take the $25 late fee off and they said they would. Well I just paid the bill including the $25 that they never removed. The 100 pens came out to $1.36 each.”

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Posted 2 years ago

“They are a shower of idiots bad all round try somewhere else.”

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Posted 2 years ago

“Their gift boxes are JUNK! Spent $60 extra and couldn’t use a single one of them due to defectiveness. I emailed them to get it resolved, a refund or different boxes sent to me and was told to “count the defective boxes myself, send them back, & they would check for the defects after that.” As if the consumer is responsible for any of that. They know their products are trash, that’s why they refuse to help in any way. All I was given is a 20% off coupon, as if I would EVER shop with them again. I was so disgusted by the quality of products and lack of customer care & service. There are way too many companies out there to deal with this one! Do yourself a favor and use literally ANY other company. If I could rate zero stars, I absolutely would.”

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Posted 2 years ago

“SERIOUS SCAM COMPANY. They now send out cheap product and refuse to replace non-working parts. Customer service is full of NON-ENGLISH SPEAKING employees in a loud call center somewhere. There is NO MANAGER to speak to. AVOID THIS COMPANY FOR YOUR ADVERTISING NEEDS because you will be sorry you spent ONE PENNY with them. Product is very cheap, if it works at all, and they do not stand by their sales. *******AVOID AVOID AVOID******* emailed AND telephoned, very poor customer service, late shipping, overcharged postage”

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Posted 2 years ago

“Horrible company to deal with. My pens were sent to some other company in another state and that company then had to forward them to me and I had received their pens and had to forward those. A month later, I received my pens and they were exploded in the bag so they were unusable. I have called multiple times to try to resolve. They won’t send me new pens nor take back the exploded pens. They are threatening to send to me to collections and I still have yet to receive usable pens. I have wasted so much time with them and no usable product!!! Never again!!! Buyer beware!!!!”

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Posted 2 years ago

“Totally disappointed with national pen. I ordered cups from them 3 years ago gave them all my info and they come out fine little on the cheesy side but ok ! So now they send us a flyer to buy pens and so we did but 2 digits on the area code we’re flipped flopped on our phone number we did not notice it on the flyer they sent. It did have a did anything change form enclosed and there saying we should have put in on there, I agree I should have looked over it a little closer but none of our info had changed so we went with it ! So when we get the pens my wife calls and tells them the problem and they say it’s our fault but they will investigate the problem and call us back so they get off the phone and never asked her for a phone number ! So then they call me and I missed the call and on there voicemail they said they didn’t catch her number when she called so they called me instead and the funny part about that is they called the number that should have been on the pens ! So they can not say they did not have the correct information they had it when they put it on the cups they had it to call and say they weren’t going take care of it but yet it’s all our fault !”

Helpful Report

Posted 2 years ago

“Awful experience with this company. When you start your first small business and put all your effort into detail, you want everything to be perfect. I ordered pens from them for my dear clients. The logo was the most important condition when I was looking for a company that makes printing on pens. The logo is what you remember, I put a lot of time and effort into developing this logo. It all ended with the fact that I received the pens in a MONTH, and there was no logo on them. Although I paid extra $ 40 for it and they charge me. When I called the customer center, they said that they could not fit my logo and therefore they did not print it and offered to return this extra $ 40 because they do not accept a refund, since the pens are made and they can be used. Nobody contacted me and said that they could not print my logo, but they took money for it. Now I am left with a box of pens that will go to the trash, with a whole month of wasted time and in a terrible mood.”

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Posted 2 years ago

“This is the worst company, I would give zero stars if possible. This isthe 2nd incident with National Pen. It happened in 2018 and now in 2021. I placed an order this month i.e 10/2021 and I took a snap shot of info which I wrote, yet when pens arrived the info is messed up. Basically the money I spent went down the drain. If anyone is reading this, Please don't order anything from this company.”

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Posted 2 years ago

“This is the worst company ever. It is the 4th time they just cancel an order after 3 full weeks of no communication and them having a hold in my credit card with the full payment. I will give it a 0 star if posible. They offer the products with a promotion, and when they can not fulfill the product at the price offered they just cancel with out further communication. Worst thing they still advertising the product in their website”

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Posted 2 years ago

“Completed a rush order which was supposed to be 48 hours. Now it's 2 weeks later and customer service said hopefully I get it by next Monday. "Yeah our website says 48 hours but it really depends on UPS which can take 3 weeks." Had NO promotional items at my event. What a joke.”

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Posted 2 years ago

“Terrible company to deal with, placed an order, approved the text, never received and was told the company cancelled my order yet offered zero communication to myself and left me hanging wondering where my order was. Now I have an event coming up with no product to use to promote my business.”

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Posted 2 years ago

“National Pens scammed me on an order. I only made one order but they sent and charged me for two. I called the company but they said I must have ordered both. They have two charges, for two separate dates, both in my name. I paid for one order because it was paid at the time of transaction using the credit card but refused to pay for the second, offering to send back the unopened package that I didn't order. They sent a collection agency after the money. Do not order from National Pens. At first, I though maybe it was a mistake on their end but after looking at some reviews I came to realise they had done the same thing to others. It's no mistake...it's a scam!”

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Posted 2 years ago

“Absolutely the shadiest customer service I have ever experienced. I placed an order for $86.50. I never received a confirmation email or an order number but my bank account was immediately charged. When I logged on to my account to check the status of my order, it said I had no order history. I sent three emails to the company, no response. A few weeks of waiting for my order, I finally called. The first agent hung up on me. The second agent said my order was out of stock and gave me a refund. I waited 10 days and no refund so I called again. The third agent said if my order wasn’t fulfilled then the transaction would’ve been a pending charge that eventually fell off. Which I knew was a lie so I called my bank and they confirmed that I was indeed charged for the $86.50. I then had to call National Pen for the fourth time and spoke to someone who actually used a refund which I received that same day. DO NOT order from this company.”

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Posted 2 years ago

“These People keep harassing me for an order that I already cancelled, placed an order for father's day back in May I believe this year, the day came for father's day for our church and didn't get the order which I had already cancelled, however, they shipped the order few months after father's day had already been over. please have this company stop harrasing me.”

Helpful Report

Posted 2 years ago

“100 Themed Stemless Glasses Ordered 7/27/21 100 Themed Stemless Glasses Confirmed 7/28/21 100 Themed Stemless Glasses FINAL CONFIRMED 8/3/21 Estimated Production from FINAL CONFIRM... 5 DAYS... 100 Themed Stemless Glasses Supposedly Shipped 8/26/21 100 Themed Stemless Glasses with NO TRACKING PROVIDED 100 Themed Stemless Glasses NOT HERE 9/6/21 100 Themed Stemless Glasses MISSING FROM TABLE SETTING 100 GUESTS WONDERING WHY THEY'RE DRINKING OUT OF SOLO CUPS??? SO AM I!!!”

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Posted 2 years ago

“placed order for pens; they leaked and I sent 30 pens back, waiting, then you sent the same defective pens. The second time I called and the girl assured me a refund was coming and I could just trash the pens or whatever. I called later in the day because I noticed the shoddy customer service, then the second girl, who would not give her name, was giving me grief and stalling my refund, now wanting more pens to be sent back. I was disgusted after so much wasted time and aggravation, and just demanded my money back. She hung up the phone. I called again and spoke to another girl , and again after that, and I just want my refund and no more trouble. Please have a MANAGER CALL ME to discuss this. Thank You”

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Posted 2 years ago

“I placed an order for a small amount of product so I could view the quality and imprint on it not knowing I could get one sample. When I went to return the product and place an order with the imprint they would not take back the product and have terrible customer service folks answering the phones. Who only wanted me to place yet another order. It states on their site that they take back product that is not printed but only under their terms. They just lost a customer over $100 which is not very savy. I would never recommend this company to anyone wanting custom items.”

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Posted 2 years ago

“Incorrect telephone number on pens. Customer service no help at all. DO NOT order from this company. You will regret it!!”

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Posted 2 years ago

“1 star only because I had to. My order came and instead of receiving 400 pens of assorted colors, I have 200 red and 200 purple. No contact was made ahead of time to see if I would like to change my order because stock was low. I emailed customer service but after more than a week no one has responded. I called today only to be hung up on by the customer service person who tried to tell me they only have to give me 3 colors (but didn't) which is not stated on their website. Called again, this time was told stock was low and couldn't be filled, no procedure in place to tell you this should you want to cancel your order. Only willing to reduce the cost of the order NOW that I have called!! What will I do with 400 pens in only 2 colors? Never ordering here again! Look at all the bad customer service in this month alone. This company has some firing to do to clean house before no one is interested in their products. I agree with David below incompetent, disorganized, and boy are those customer service people arrogant!! The one I sent an email picture to had the nerve to email me back her sassy snotty reply.”

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Posted 2 years ago

National Pen Company is rated 1.3 based on 195 reviews