Photobox Reviews

2.0 Rating 176 Reviews

23 %

of reviewers recommend Photobox

Company Reviews

Questions

Metrics

2.0

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Helpful Report

(1 month ago)

You can contact Photobox by Live Chat, Telephone and Email.

Helpful Report

(1 month ago)

40.00%

Industry Average

“ Product not arrived as promised. Paid for express delivery. Notified the night before that it wouldn’t arrive on time. Customer service unable to give any assistance with a new ETA. This was supposed to be a birthday gift that I was taking to Italy in two days time. After twelve years as a loyal customer I will never use this company again. ”

- Tracey Kenyon

“ Regular customer in the part never had issue before till June 2024.Did not know aluminium wall art now came without a hook to hang ( never happened before ) Tried to contact customer service they would not sell hook separately and did nothing to resolve the issue . Feel embarrassed as it was a present for a grieving friend and it’s useless without it ! ”

- Sabeen Sharif

“ Terrible customer service Terrible product Photos came with a strange print on the background and they’ve basically blamed me for that. Now ignoring my emails since I’ve asked for a refund or reprint. ”

- Eleanor Timmins

Photobox Reviews

Customer Service - Bad