“I like to review the hotels near my proposed destination before choosing, the online process is easy to follow and gives me all the information I need. Booking online is also easy and confirmation is received by email and to my mobile so no need for paperwork.”
“I like to review the hotels near my proposed destination before choosing, the online process is easy to follow and gives me all the information I need. Booking online is also easy and confirmation is received by email and to my mobile so no need for paperwork.”
“Brilliant service, friendly staff, always accommodating, exceptional shower. Food at the Beefeater really good including breakfast. View over the sea from the bar and the terraces. Best holiday I have had in a very very very long time. Can't wait to come back.”
“All of the Premier Inns we have so far stayed at have been very clean and comfortable.
Good value and in helpful locations to where we wanted to explore.”
“I stayed at the Premier Inn Birmingham New Street. I new the room was going to be clean and comfy as i had stayed there before. this time round i booked the meal deal and had a two course meal and breakfast which was amazing. but the reason for writing this is the AMAZING FRIENDLY staff - Ross on reception was friendly professional and helpful, he made people feel very welcome and nothing was too much trouble. Rosie in the restaurant was delightful, helpful and funny, it felt like a second home!”
“Premier Inn Coventry central is conveniently located for bars, shows, cathedral etc
The standard room was comfortable but the floor carpets were not cleaned right up to the skirting board or under the bed or in the corners.
I've been to more welcoming Premier Inns.”
“Everything about our overnight stay was almost perfect apart from the fact that we decided to cut our night shirt to go back to the hotel bar, after googling that Premier in bars are open until 1am Friday and Saturday night only to find when we returned around about 1145 that we were told that the bar was closed for some reason.”
“Overall good experience. Neat hotel with covid precautions in place.
Check in - gentleman who checked us in could do with some additional training on dealing with people in wheelchairs
Room - accessible and tidy. However, no cleaning was done after the first night - no tea/coffee replenished or beds made. Room untouched which we found strange.
Bathroom - very well designed for disabled guests - only suggestion would be an adjustable spray shower head - and to check the water pressure as it was very weak.
Night staff were friendly and helpful
Restaurant/bar located onsite - easily accessible and convenient”
“Very good location, friendly and helpful staff. Lovely options at breakfast.
They could improve by having more than one coffee machine at breakfast and separate from the juices. Even when the service was quiet, there was a queue and when it was busy, the queue was very long - taking longer to get a cup of coffee than the cooked breakfast!”
“The reason for my low score, was because the room needed TLC, it was extremely hot and you couldn't even open up the window. Plus it was noisy..
We stayed in room 312 in Lewisham”
“North Street Brighton - 4 Night Stay
First experience of PI. Stayed to support my sons transition to Sussex University which was a 20 minute local bus ride away. Great location in the heart of Brightons vibrant shopping, leisure and eating area. A 10 minute walk from Brighton Station or a 3 bus stop ride from the station that stops right outside and an easy 5 minute walk to the beach.
Hotel very dirty, smelly and grubby entrance and carpets. Could not believe the amount of unhealthy black dirt, not dust, on the windows ledges. The colour scheme (browns and creams) does nothing for the hotel and it needs a full update in rooms and communal areas. Noisy room at night as facing the Main Street.
Staff, whilst pleasant and helpful enough all shared that they have been told not to answer the phones. I had telephoned several times in the days leading up to my visit and no one answered the phone. I witnessed, whilst booking in, staff and management actively ignore the ringing phones - very poor, sad to witness and disappointing customer service.
Poor value for money as the hotel was not pleasing to the eye or sense of smell and my stay was not cheap. The room size was fantastic, the bathroom was new looking and super clean, the restaurant looked lovely.”
“Abbingdon stayed for 6 nights 4 nights chef was sick. Not in walking distance to anywhere had to order takeaway. Tonight had to wait 2hrs for food limited choice because chef was off again. So people could only cook what they were trained to do. Would not stay here again from choice”
“Although the hotels have always been good. Following a recent booking I have been inundated with spam emails and the unsubscribe option doesn't work. Everybody is "Sorry" but incompetent. Expecting the customer to jump through hoops to resolve their issue. Not worth the hassle!”
“I woke for breakfast and was told
sorry ..no breakfast today. so I moved to another Premier Inn.. I was given cardboard dry pizza. absolutely frozen boxed food served.this is not cooked fresh. went to another one and the curry was like shockingly bad.it was more of a soup.
fourth night I though fish n chips.. yuk.. all the food is frozen and dried out freezer food”
