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Primrose Reviews

1.3 Rating 643 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

1.3

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gosh i wish I had read these reviews before ordering. this is not a garden centre - it is a tech company that outsources ordes to different garden centres. Customer service number took me first to a uk operator and then to South Africa on a second follow up call. Delivery of my bamboo was totally the wrong plants. They have said they will replace and if so I will write back and amend my review if i get good quality plants, as per my order, and in a timely fashion. J Newman”

Posted 2 years ago

“just 10 packs of pigeon spikes for fences, still not arrived.2 day wait is now nearly a week why say these things and not deliver ?makes you look like a dodgy firm.not a happy first timer here.”

Posted 2 years ago

“Ordered tree advertised in stock and 3-5 day delivery time on 16th May. 6 weeks later still awaiting delivery. Created ticket, no reply to messages and phone line not open. As first time customer I won’t use Primrose again and recommend you stay clear.”

Posted 2 years ago

Hi, I have looked into this order and can see my colleague has contacted you to resolve this directly with you. I apologise for your experience with us. - Meredyth

Posted 2 years ago

“Order not arrived after nearly 4 weeks. Can't get through on phone. Emailed 3 times but no reply whatsoever. Very, very bad.”

Posted 2 years ago

Hi, I am sorry to hear that your order has not yet arrived. I have contacted you directly to assist and resolve this with you. - Meredyth

Posted 2 years ago

“I have ordered several plants from Primrose and have been waiting now for delivery for an unacceptable length of time. This company just sends meaningless updates stating that they are working on it!! Just to fob you off. They never answer your enquiries specifically, they just send out a standard response, which is infuriating and disrespectful to their customers. Never again will I order anything from this disgraceful company who are quick to take payment for goods that they have no intention of delivering in a timely manner. Their customer service is non existent.”

Posted 3 years ago

“How I wish I'd read these before ordering my plant , waiting since 6th April, I emailed them to receive 2 automated response, will certainly be requesting a refund via PayPal and referring to trading standards, have also seen the managing directors details on an earlier post, so.....worth a try !!!? Do not use this company, it's a scam using a global pandemic as an excuse to rip people off, shame on you all at Primrose”

Posted 3 years ago

“I ordered and then cancelled a garden chair, all logged with emails. I then refused the delivery when it turned up. I’ve been trying to get replies to my emails re a refund but nothing has been forthcoming. I’m due to pay my credit card bill by 6/7 otherwise I’ll be charged interest. They cannot be reached by phone.... help”

Posted 3 years ago

“This company delivered two items to me which I had not ordered, I have sent emails requesting they collect these since they are large boxes and I am having to store them in my greenhouse to keep them dry which is very inconvenient. I have had no response to my emails but I have found out the CEOs name and address if other people would like to write to him personally regarding their particular problems, it is Mr. Mark Pearson, 46 Hill Road, Watlington, Oxfordshire, OX49 5AD”

Posted 3 years ago

“We ordered plants from them on the 1st April, they took my money straight away, the same day in fact, but no plants have arrived as yet. I have sent a number of emails asking where my plants are but no response at all. Such terrible customer service. So pleased was I at first to think I had found somewhere to supply my plants I recommended them to others who, like us, ordered plants from them and so far have not received anything but their money has been taken. . Shocking company. I would not recommend these people to anyone. Appalling service.”

Posted 3 years ago

“I placed an order 6 weeks ago and items haven’t been delivered. They’ve robbed me. I spent £150. No answer to emails and no refund. There’s no number to call. I’m looking to raise criminal charges against them”

Posted 3 years ago

“Order placed 6th April, payment for £268 taken same day, confirmatory e-mail received stating that 3 x items would be in stock by 9th, 10th and 13th April, and would then be despatched. Have now sent 4 x e-mails, not received any reply, no phone lines available, appalling customer service, would never use this company again. Will now seek refund more in hope than expectation, failing which I will commence proceedings against Primrose for theft.”

Posted 3 years ago

“I made an order on the 25th March. Amidst the whole Covid19 situation, understandably there was a delay. They came on the 6th April. The plants had been in transit since the 31st march as indicated on the postal stamp. The other two items i ordered have not been delivered. They do not respond to emails! The call wait is ALWAYS over 30 minutes. They refuse to accept responsibility foe r sending dead plants and refuse to refund. DO NOT BUY PLANTS HERE! Support your local garden centre if you can.”

Posted 4 years ago

“I wish I had read all three reviews before I ordered! Well I guess I'll learn from this and hopefully others read this and dont make the mistake i made. I ordered an item for almost £1000 and was falsely told it will be delivered next day... after not receiving the item the next day I called and they said 2-4 days and if course that passed and nothing arrived. I called again and they said it could take another week or 2! I kept calling and they even hanged up on me! The worker call Cris was very rude and did not provide any help at all! I'm a customer chasing up my own product only to be treated poorly. After a week had gone past I was told that there was over 2000 undelivered items in their warehouse (luckily an honest worker understood my frustration and told me which I am grateful for) The item was not delivered and I had to call up my bank and get a refund! They did not process the refund themselves and seemed like they wanted to keep the money without notifying me... no update on delivery and I had to chase them up. Extremely rude service from Chris and really peer service overall. People take my advice and avoid Primrose. They have many fake reviews posted. Dont trust them! They will take your money and mess around with you.”

Posted 4 years ago

“delivered in so called safe place but not received. end if story from customer service. delivery 3-5 days which meant l would have been in but took 10 days. won't be buying from them again!!”

Posted 1 year ago

Hi Anita, thank you for your review. I am really sorry to hear you have not received your ordered within the planned delivery time. I have followed this up for you and I see the goods have gone lost and we have sent replacements for you. I do apologise for the inconvenience caused. -Lily

Posted 1 year ago

“I have to agree with a lot of the reviews and I wish I’d done more research when placing an order. I ordered some vegetable plants in May for dispatch by the end of the month. I’ve called weekly and been told each time ‘ they’ll be there next week and we have a problem with our nursery’ Up until last week, they were still selling them online. I don’t even think the plants exist or are even alive at this point. So why didn’t I request a refund? Well I was going to but all other retailers were sold out, my seeds had failed and I was also told that I wouldn’t be getting my postage refunded because the one small packet of seeds did actually arrive. Absolutely avoid this company and don’t make the mistake I did.”

Posted 1 year ago

“The worst company.... DO NOT BUY ANTHING FROM THESE PEOPLE. I paid almost £1800 for outdoor furniture including the packaging service to be delivered to my elderly parents. 10 days after placing the order I chased to see where it was and I was told it was out of stock. They checked again and said it would be delivered the following week. The courier called and said they would deliver but would not offer the unpacking service. My elderly mother said they had paid for this and the courier refused to deliver and somehow managed to cancel my order. After a lot of calls and livechats to Primrose I was promised to receive the order the following Monday but again, nothing arrived. Again, lots of calls to priomrose which were met with surprise as their system stated the order was delivered which it was not. We had a call from primrose a few days later (two ladies called Angela and Antonia) who were very nice and promised the order would arrive today. Obviously nothing has arrived and my mother called to get an arrival time and was told that the courier had cancelled the order. Every time you call (if you can get through) they just give you the same BS of "we will check with the warehouse" it has now been over a month since I placed my order and we have not received anything This company is a joke, run by children and I believe it might actually be a scam. AVOID AVOID AVOID AVOID”

Posted 1 year ago

“Absolutely awful - ordered a large number of veg plants January 2022. It’s now the beginning of July and despite repeated contacts with the (useless) customer service team nothing has arrived.”

Posted 1 year ago

“Appaling! I couldn't trace my delivery. I sent 3 messages via their website and I still haven't had an answer to any of them 2 weeks later. My delivery still hasn't arrived (although it was promised within 3-5 working days) either and I don't know when it will arrive because their carrier Yodel is a complete mess.”

Posted 1 year ago

“more fuel on the fire I'm afraid - ordered and paid for plants - they didnt arrive - no proactive contact and when I emailed regarding non delivery, all I got was a "ticket" number - nothing ever happened1 I wish I'd read the reviews before ordering AVOID AVOID AVOID”

Posted 1 year ago

“Sent 3 chasing emails now still had no response whatsoever. If the items can’t be supplied just make the refund and tell me.”

Posted 1 year ago

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Primrose is rated 1.3 based on 643 reviews