Primrose Reviews

Name: Primrose
Rating: 1.27

1.3 Rating 643 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I read the reviews here, I was concerned that I would be one of many who had a bad experience. But in all honesty, I had a pretty good experience with Primrose, apart from one issue. They mistakenly sent me an entire unit of 72 solar lights rather than the one box of 6 I ordered. It took a little while for them to get back to me when I raised a ticket, but once they did, they quickly arranged a courier to come and collect the surplus boxes. I also ordered a selection of plug plants, all of which arrived in perfect health. I've planted them all out and they're all thriving.”

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Posted 2 years ago

Hi, I am very pleased to hear that you have enjoyed the experience and that our team were able to assist and resolve this with you. - Meredyth

Posted 2 years ago

“Crooks ..do not use.They will take your money and then totally ignore you . Send you some silly reply about 2200 emails a day. Probably all complaints”

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Posted 3 years ago

“FURTHER TO MY REVIEW REGARDING HADLEIGH MISSING CHAIR LEGS THE CHAIRS WITH MISSING ITEMS WERE IN FACT COLLECTED ON THE 19TH BY COURIER AND REPLACEMENT CHAIRS ARRIVED TODAY 22ND COMPLETE 3 DAYS BEFORE PROMISED DELIVERY, CANT FAULT THAT.”

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Posted 4 years ago

“REGARDING MY OTHER REVIEW RE- HADLEIGH MISSING CHAIR LEGS, THE CHAIRS WITH MISSING PARTS WERE IN FACT COLLECTED ON THE 19TH, AND REPLACEMENT CHAIRS ARRIVED TODAY 22ND AND NOT THE 25TH AS PROMISED, SO I CANNOT FAULT THEM”

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Posted 4 years ago

“brought shade sails from them plus an auger to dig holes for posts and had good response with items arriving quickly.”

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Posted 5 years ago

“Foundthe water wall feature that we had been looking for.”

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Posted 6 years ago

Primrose is rated 1.3 based on 643 reviews