Primrose Reviews

Name: Primrose
Rating: 1.27

1.3 Rating 643 Reviews

6 %

of reviewers recommend Primrose

Company Reviews

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Metrics

1.3

Based on 643 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Primrose 5 star review on 26th June 2020

Gillian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very regretably we purchased a 2 year old tree from Primrose, and after waIting several weeks and email it arrived. Tree was very under developed and when i sent an email with pictures asking for their opinion but they ignored my correspondance. i'll definately be using other on line plant sales company.”

Helpful Report

Posted 1 year ago

Hi David, I'm sorry to hear about your experience. I have looked into this for you and can see my colleague has reached out to resolve this with you. -Lily

Posted 1 year ago

“Wasn’t impressed at all with customer service , received a damaged item contacted primrose straight away, but after 5 days of calling speaking to different people and 4 emails I finally got someone to actually listen to me , arranged a uplift to return item for today but to be honest won’t hold my breath, I know have to wait until item is returned to primrose before I get a refund so all in I will be lucky to get refund at end of week for something that wasn’t my fault item wasn’t cheep , can’t complain about time for delivery but certainly would not give any stars for customers service”

Helpful Report

Posted 1 year ago

Hi, I'm really sorry for the disappointment your latest order with Primrose has caused you. In order to resolve the issue for you and improve your experience with us, I’ve now emailed you to assist you further. - Meredyth

Posted 1 year ago

“Very poor experience all round. Ordered two plants which took far long than expected to be despatched. One of which never arrived as they were unable to fulfil the order. The other plant arrived in extremely poor condition. When I complained, I was told it had become stressed due to transit (their exact modus operandi) and that “it wasn’t dead”. They continued to drag their heels before finally begrudgingly offering a 20% refund. Would not recommend.”

Helpful Report

Posted 2 years ago

Hi, I’m really sorry for the experience you’ve had with us and I can understand your frustration. I’ve sent you an email to hopefully help resolve your issue and make up for the service you’ve had. - Meredyth

Posted 2 years ago

“Ordered £80 of ornamental trees being a 2ft Acer and a 4ft Fuji cherry. The Acer was barely 1ft and the cherry 2ft. I was very disappointed that what arrives is way shorter than is described. I wouldn't have paid £30 let alone more than ,£80. Will never buy from them again.”

Helpful Report

Posted 2 years ago

Hi, I apologise for the distress that this must have caused you. I am investigating your order and will contact you as soon as I am able to resolve this with you.- Meredyth

Posted 2 years ago

“Hi I recieved my miricle gro compost but I have not recieved my petunia bedding plants I have sent 2 email messages to you and you have not replied I have been locked of my account”

Helpful Report

Posted 2 years ago

Hi, I have checked into this order and can see it has now been delivered. I have contacted you via email to confirm this. I apologise for any inconvenience caused. - Meredyth

Posted 2 years ago

“I have found Primrose to be excellent as long as there is no problem BUT, when I had a problem with only part of my order being delivered they simply did not want to know. Very disappointing as I had such a good opinion of this company prior to this. Despite many many emails I am still waiting for the undelivered part of my order. It is now a month overdue.”

Helpful Report

Posted 3 years ago

“Ordered a solar powered fountain. First of all I received an email advising that delivery would be delayed due to the Corona Virus, with no information regarding a new delivery date. With no response to an Email I raised a dispute with Paypal requesting a refund. The fountain arrived a few days later but missing the pump. I advised primrose by email and got an automated response. (They are not contactable by 'phone). After a further 12 days with no word I raised another email and got another automated response. As of today I have received neither a response or a pump. The fountain looks OK hence the two stars but the customer service is non-existent. No I would not buy from them again, Primrose are a trading name for Meika ltd.”

Helpful Report

Posted 3 years ago

“Expensive products and do not live up to expectation's. Ordered plants which turned out to be tiny. Found the same plants for a 1/3 of the price and much bigger at a local plant shop Way too much packaging with all items received. Would have returned absolutely everything but had already paid for deliver and all return are at own cost. Will never buy from this company again. Lesson learned.”

Helpful Report

Posted 4 years ago

“I ORDERED A HADLEIGH 4 CHAIR GARDEN FURNITURE WHICH ARRIVED ON TIME HOWEVER FOUR OF THE CHAIR LEGS WERE MISSING, WHICH DOESNT SAY MUCH FOR THE PACKERS OF THE PRODUCT OR THOSE THAT CHECK, I PHONED IMMEDIATELY AND AFTER MUCH DITHERING WAS TOLD THE CHAIRS WILL COLLECTED ON FRIDAY 19TH JULY 2019, AND A REPLACEMENT THE FOLLOWING WEEK, WHY NOT TOGETHER ??? IT WILL BE INTERESTING TO SEE WHAT HAPPENS NEXT.... DATED 16TH JULY 2019.”

Helpful Report

Posted 4 years ago

“I ordered lawn edging on the 11/05/2019. Listed as in stock. 2/4 days delivery. Order acknowledgement sent. After 6 days not advised of dispatch. Unable to track. Sent 37 minutes on phone waiting for answer. Informed that they were out of stock. Due in next day but then still had to wait 3/4 working days for dispatch..no priority given to back orders. It's not their systems that need attention.. it's their warehouse and dispatch that needs an overhaul..very poor service. Like a fool I went ahead on the 16/05/2019 and ordered a birdbath for my aunt's 99th birthday. In stock but still no advice of dispatch. But web page still says 3/4 days delivery.. absolute rubbish. This will be my last orders with Primrose..”

Helpful Report

Posted 4 years ago

Primrose is rated 1.3 based on 643 reviews