Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.15

1.2 Rating 334 Reviews

3 %

of reviewers recommend Rentalcars.com

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1.2

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service out of Orlando was decent. Late for my pick up so missed out on SUV but car was right in garage and easy to access. Car was on E but Tatienne and Lucas helped me with an instant credit to my account when I filled it up. Easy to drop off as well.”

Helpful Report

Posted 2 years ago

“For years I used Rentalcars to book cars worldwide with no problems. BUT now !? We booked a car fir two weeks with Rentalcars at Antalya Airport last September. With Full CDW. Although our flight was to arrive after 11.30pm. The car was from a company called Circular Car Hire. The rental contract stated “Fuel policy” as Full to Full. The car was handed over to us at past midnight in a dimly lit area outside the Terminal building. The Circular Car Hire agent told us the tank was an eighth full !! But would get us to our hotel. We didn’t know the way and he had no map if the area to help ! The following morning in daylight we could see the scrape damaged low down on the rear bumper. Both the scrapes and fuel should have been marked, by the agent on the Turkish Agreement documents ( which contained minute terms and conditions, mostly in Turkish ! ) They were NOT marked on the agreement ! On our return we found a charge on our Credit Card for £56.39 (369Tl). A charge we could not recognise as it was under a different name than Circular Car Hire ? When we queried all of this with Rentalcars (after all THEY chose this company ) they have been less than helpful. Telling us to contact the Turkish Car Hire company for a copy of the Agreement Account. While in Turkey TWICE I emailled this company about the Fuel AND the Bumper damage and they have never replied. So much for Rentalcars Customer Service.”

Helpful Report

Posted 4 years ago

“Really helpful to be able to search prices across multiple car hire firms - there's a lot of variance. However, the business model means that you book essential extras like car seats, and are then told that they're not guaranteed, which is unhelpful. They also attempt to chivvy you to buy *now* with constant pop-ups telling you that someone else has booked a car from your location, which makes it more stressful than I'd like.”

Helpful Report

Posted 6 years ago

Rentalcars.com is rated 1.2 based on 334 reviews