“Ordered Britannia 2026 1/4oz Gold Bullion Ten-Coin Tube at £8500.
These were sent in a "non secure" parcel through Royal Mail and were missing by the time the parcel reached me! 14 days later and I have still not had an answer as to what will happen now!
Extremely stressful! I ordered from Royal Mint as I felt it was foolproof and secure rather than other "unknown" online companies, I am astounded that something of such high value was sent through such a non secure method and am extremely worried at the lack of communication. It took 11 days for investigations to email me and ask for photos of the parcel and I have had no contact since! Be very careful if ordering high value items!”
“The package was well packed and arrived undameged except that the deliverer stuffed the parcel into my large letterbox (the recommended size) rather carelessly and slightly crushed the storage pack. But only slight damage and not bad enough to complain.”
“Order and delivery very quick, packaging wasnt the best. I understand it travelled from Wales UK to Australia but was not as good as previous deliveries.”
“My first venture into Gold Bulliion, confident I've not been Golden Fleeced. Online customer service experience is a clear and straight forward ordering service. The only concern I had was with the third party courier that offered an electronic option of a non-signed delivery. I felt this could void any insurance protection and would never choose this option for this product. Overall, very satisfied.”
“So I was happy with the speed of all the processes and the product looks great. It's a Christmas present so not given yet. But she does really appreciate the red arrows.”
“My purchase was an international delivery and the packaging was well attended to, keeping the proof coin set in pristine condition despite travelling over thousands of miles. The care was much appreciated.”
“Yes, happy with my face coming to my collection. Just can’t seem to add it to my coin collection via website website when typing in description not available.”
“Ordered and paid in July. I tried to follow up in October, as there was no communication as to the delay.Many phone calls. Twice filled in request on customer service page. Almost four months after ordering, I received my coin. Two weeks after it arrived I got an email replying to my query. The did apologise for the time it took to reply to my email....a month!! No customer service what so ever. In the final phone call the delay was truthfully explained. I am happy with my purchase, but customer service is shocking.”
