“I found the website very informative and useful. The coins that I ordered were received within a week and I was very happy with the service provided.”
“it was very easy to track the parcel and the latter arrived well sealed and in intact conditions. I am really happy with the payment methods. However the parcel arrived a little late but that was not an issue.”
“Placed my order and heard nothing for a month. I phoned to get an ETA on dispatch, was told that this wouldnt be dispatched until the end of November and 8 should of read the small print when ordering. The following day the order was sent out for delivery. So why not be honest and say sorry that my order was misplaced.”
“I was looking for a sterling silver coin as a memory gift for 2025.
I found a great selection of available coins and was able to order one very easily.”
“It would be more convenient if you had a direct link to the Digigold platform. At the moment, I have to search the term before it will lead me to the page”
“there was abit of a hick up with the order but thanks to emma the order was was sorted and i received the beautiful coin ( order of the Pyx britania/liberty ) and being the last one it was so special thanks again Emma you made my day”
“(Mostly) attractive coins, some of them stunningly beautiful and with impeccable quality. No other mint, including and especially the Monnaie de Paris, the only operating mint with an even longer history and tradition, reaches the technical production quality level of the Royal Mint. However, boxing and presentation of the 2oz Silver Proof coins (brilliantly done in the „British Monarchs“ collection) have become „cheaper“ and less appealing over the past three years or so. Also, although it is blindingly obvious that the black foam used in the capsules of 50p silver proof coins causes premature toning, nothing seems to be done about it and the issue is not addressed in a transparent way (maybe it is but then in a hidden corner of the website where at least I could not find it). As regards shipping deadlines, the policy seems to be „we ship whenever we‘re ready“. Other mints are able to indicate exact shipping times and are transparent about it.
Friendly and competent but difficult to reach customer service. The website looks professional but the devil is in the detail: slow and not easy to navigate, the search engine does not work and systematically returns error messages and in particular the useful archive function could be easier to find and navigate. The distinction between „limited edition“ and total mintage is confusing. As a customer, you have to yourself do the research to find out which coin has a „limited edition mintage“ but a much higher total mintage as the same coin is e.g. also used in coin sets. Also, first time I ever experienced a „queuing system“ for having the privilege to simply access a website. For EU customers, there is insufficient explanation how the VAT/customs process works and no information whether the Royal Mint is IOSS registered which would allow to order low value coins (up to a value of €150,00) in a no-hassle way without prohibitive custom handling fees. It seems there is no strong interest in selling abroad which is a pity as a higher „fan base“ abroad would not only benefit the Royal Mint, but also British collectors and dealers. Sadly, none of the scarce official distribution partners in the EU offer a broad range of the Royal Mint products, confirming an image of poor marketing outside the UK and Commonwealth countries. So, overall mixed feelings about the Royal Mint, although (which matters most) their core products are excellent.”
