“When I ordered this item I was informed that despatch was expected in 4 - 6 weeks. This was OK as I was going to be on holiday during some of the interim. However 2 weeks later order I was informed by email that my order was ready for despatch. This resulted in Royal Mail making 5 attempts to deliver the item before my request to hold it until my return from holiday was acknowledged (not Royal Mint's fault I know, but frustrating non the less). I previously dealt with Sandra as my personal advisor, and she would have contacted me proactively about the change in despatch date. Since her departure I have not had contact with an equivalent member of staff.
When I finally received the item I was very pleased with it. However I was disappointed in its presentation. When I have purchased previous 'high value' items the presentation has been exceptional, both in the display case and packaging used and in the accompanying literature To receive the item in a basis plastic case with no further information was less than I expected.”
“If you’re lucky enough to have a wife and two children like mine then the Mary poppins coins are very appropriate
This was for a Mother’s Day gift
Regards Steve”
“Absolutely delighted with the product I bought however it did take two months to get here and I had to constantly chase up for arrival dates with no communication otherwise”
“Disappointing experience – avoid if timing matters
- Placed an order on Sunday evening, expecting prompt dispatch
- Website claims 1–5 business days for dispatch, but nothing happened for 3 full days
- No updates in account, no tracking number, no transparency
- Only after chasing support multiple times was I told the order was “allocated” – still not dispatched
- No explanation given for the 3-day delay before even starting to process the order
- Clearly, “1–5 days” really means 5 – misleading and frustrating
- Needed the item as a gift by Wednesday – their delay made that impossible
- Poor communication, no urgency, and no compensation offered despite the inconvenience”
“I have been royal mints client since last year. I have purchased 8 ounces of gold, 2.5 KGS of silver and many other silver coins. Although price in royal mind is more expensive than elsewhere, however it represents quality. I shall not worry to get a fake gold if I purchase from royal mint. It gives me a sense of security. That’s why I keep on buying from royal mint.”
“Lovely coin, everything as described apart of delivery serivce. I was not in home at the time of delivery and the package wouldn’t fit into letterbox, so royal mail courier has forged my signature and left it unattended by front door, even though I have requested to take it to post office.”
