Smyths Toys Superstores have a Customer Happiness Grade of C. Customers love their delivery but are unhappy with their returns process.
“
Beautiful little toy box, very happy with it especially for the price and pretty simple to put together. However I don't have time to return it with the massive split in the wood
”
- Leah thorpe
“
Smyths were not able to meet my preorder for Xmas and offered the more expensive version for same price but I had already bought the more expensive one. So after 1 call they refunded the difference. Best and most efficient customer service I have ever dealt with.
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- R duffy
“
Ordered a wooden toy for my son was so happy with the quality and price.
”
- Anita
“
Well, what can is say other than I'm very impressed with the order and above all the delivery,outstanding ordered on Friday night @8pm delivered Saturday morning @12pm now that's service with a huge smile from me, thank you very much 😊 sincerely yours Michael Tuohy 😀
”
- Michael Tuohy
“
Great offer on the Crayola 3 for 2, fast delivery and packages very well.
”
- Kelly H
“
First time buying from smyths online. Site was very easy to navigate and order from. Delivery was free and super fast in under 24 hours. Would not hesitate to use again.
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- Roisin
“
As soon as I mentioned the returns, he kept repeating “not for you,” which made no sense and left me shocked.
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- Anonymous
“
For unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here.
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- Sorina
“
Would never advice you to buy frim smyths..TERRIBLE customer service.wanted to return an item after 2 days.But no returns if item has been opened!!!! Than customer service....!! They need help and a lesson on manners.
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- Anonymous
“
He provided absolutely amazing customer service and was extremely helpful from start to finish.
”
- Rana
“
I visited and found great toys for my 3 year old granddaughter. Great prices, great selection of topshelf toys and learning gifts. Also staff were great at the Croydon/Purley store. Shout out to 'Kim' who was fun, helpful and a breath of customer service fresh air. I visitied on 17 March 2026.
”
- Rogers Garey
“
Well, what can is say other than I'm very impressed with the order and above all the delivery,outstanding ordered on Friday night @8pm delivered Saturday morning @12pm now that's service with a huge smile from me, thank you very much 😊 sincerely yours Michael Tuohy 😀
”
- Michael Tuohy
