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Smyths Toys Superstores Insights

Smyths Toys Superstores have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

 
B
Happiness Grade
Company Reviews Questions & Answers Insights
Read Smyths Toys Superstores Reviews
Price
92.59%
- Excellent
Delivery
88.57%
- Fast
Refunds
50.00%
- Average
Customer Service
85.71%
- Good
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Categories:
Retail
Toys
E-commerce
B2C

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A

Price - Excellent

92.59%
Industry Average
" Prices are amazing, delivery as described and updates throughout. "
- Billy Adams
" Fantastic price and free next day delivery could not be happier. "
- Sara Pelopida
" They always seem to have what I need in stock at very reasonable prices "
- Angela
Write your review on Smyths Toys Superstores
A-

Delivery - Fast

88.57%
Industry Average
" Prices are amazing, delivery as described and updates throughout. "
- Billy Adams
" Excellent customer service, speedy delivery and good communication. "
- Maria
" Fantastic price and free next day delivery could not be happier. "
- Sara Pelopida
D

Refunds - Average

50.00%
Industry Average
" therefore I want a full refund . "
- Tracy Kent
" Smyths refused to refund us due to us having opened it, despite being happy to sell us an opened and returned product in the first place. "
- Anonymous
" Sent this to Smyths who have repeatedly sent the same email about how they are investigating it with DPD what further proof do they need then the pictur of my parcel being left in a bad place and the email from DPD i have been waiting weeks for my parcel or a refund and have been ignored my consumer rights over and over again. "
- Karla
A-

Customer Service - Good

85.71%
Industry Average
" Very good service as always "
- Guest
" I brought a quad copter. Very good service from start to finish. "
- Paul Bowler
" Excellent customer service, speedy delivery and good communication. "
- Maria
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