Smyths Toys Superstores Reviews

3.3 Rating 252 Reviews

60 %

of reviewers recommend Smyths Toys Superstores

Company Reviews

Questions

Metrics

3.3

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Smyths Toys Superstores returns process?

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How is Smyths Toys Superstores returns process?

Helpful Report

(2 months ago)

Greater than 100% of reviewers feedback is Smyths Toys Superstores returns process could be better.

Helpful Report

(2 months ago)

0.00%

Industry Average

“ WORST STORE WITH TERRIBLE PRODUCTS AND… WORST STORE WITH TERRIBLE PRODUCTS AND CUSTOMER SERVICE!!!! AVOID...AVOID... Bought a boxing punch bag for my son.Opened it used it for 2 days.It was not suitable for my 8yr old.I emailed them.No response for 2 weeks than got a reply ..No returns if the item has been opened!!!TRY to avoid smythstoys.AND PASS THE WORD!!! ”

- nadim nasar

“ We purchased the pink petal jumperoo for Christmas and received a returns as there were parts missing and it was partly put together. ”

- Claire Watson

“ I sent an email to ask if they would accept a gift voucher from Lego got a reply to say I would get a reply in 48hours then I go another email asking to send my receipt to returns I don’t want to return anything just ask a question the customer service must be great don’t anybody read the properly I give 1 Star but is would not. ”

- Anonymous

Smyths Toys Superstores Reviews

Returns - Difficult