Southern Marsh Reviews

2.2 Rating 46 Reviews
28 %
of reviewers recommend Southern Marsh
2.2
Based on 46 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email

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Southern Marsh 1 star review on 9th August 2022
Johnny Bullard
Southern Marsh 1 star review on 1st January 2022
SUEELLEN WHEELER
Southern Marsh 1 star review on 29th December 2021
Katherine
Southern Marsh 1 star review on 29th December 2021
Katherine
Southern Marsh 1 star review on 29th December 2021
Katherine
Southern Marsh 1 star review on 11th January 2021
Angela
Anonymous
Anonymous  // 01/01/2019
I don't think I had ever had a horrible experience as the one I had with this company. 5 days and no answer to any phone call or emails,finally today a girl by the name Angela answer the phone and to make matters worst as I told her how upset i was and how poor reviews and customer service they had she said Thank you... seriously and before hanging up she yelled at me and hung up the phone. What kind of business is this??? I'm in shock.
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Posted 3 years ago
This company has to be one of the worst if not the worst customer service ever, I'd been calling, emailing them for the past 6 days with No answer, who else should I contact?!!! I was going to do an exchange but absolutely without a doubt will not want one thing from them I just want to return. This is ridiculous and unacceptable. I don't even want to leave one star but I didn't have a choice, they get a minus 10 stars.
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Posted 3 years ago
This company has cheaply made material. The seams of my shorts are already coming undone after a month of ownership. Customer service is “unable” to do anything about this issue. Stick to Vineyard Vines and Southern Tide if you want your money’s worth.
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Posted 3 years ago
HORRIBLE! Ordered extra small shorts, size chart said 27-29" waist. They came and they have got to be extra LARGE. HUGE! Tags all say extra small. I notified them and they said I could get a refund but that option is not even available online. Only exchanges. I will NEVER order from them again.
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Posted 3 years ago
Customer service is awful. Never received the two pair of shorts I ordered and when I contacted them they told me that I would need to contact FedEX and then when I responded that I would just like to have my money refunded, I get a response that they are closed for the rest of the day (it was 10 am).
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Posted 3 years ago
Terrible, terrible, terrible customer service.
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Posted 3 years ago
Made a complete ordered never received any items, have been trying to call for days. Finally got a response via email that the items are ordered are not in stock now. Terrible, incompetent customer no service. Ridiculous. Nice job Southern Marsh people appreciate that for Christmas.
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Posted 4 years ago
Ordered size 34 pants and when they arrived they were 38.5in around. They apologized that the pants don’t measure correctly, and I could return them minus $9.50 for store credit. You have to be kidding me..I have to pay the return shipping after your clothes don’t measure correctly.
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Posted 4 years ago
Terrible customer service. Way over priced for quality provided. And they never get the shipping right. When you contact customer service, it’s like dealing with a bunch of high schoolers who are on a summer job.
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Posted 4 years ago
I can't rate Southern Marsh any higher because I can't buy anything from them. If you are a XXL, look elsewhere. Everything I have tried to buy is out of stock in my size, some items going on 2 years. I don't have this issue with Southern Tide or Vineyard Vines. I'm trying Southern Marsh, but you'er not helping.
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Posted 5 years ago
Southern Marsh is rated 2.2 based on 46 reviews