Southern Marsh Reviews

Name: Southern Marsh
Rating: 2.22

2.2 Rating 46 Reviews

28 %

of reviewers recommend Southern Marsh

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2.2

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Southern Marsh 1 star review on 9th August 2022

Johnny Bullard

Southern Marsh 1 star review on 1st January 2022

SUEELLEN WHEELER

Southern Marsh 1 star review on 29th December 2021

Katherine

Southern Marsh 1 star review on 11th January 2021

Angela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shirts are all different, same logo on all, some of the necks are bigger than others, some front seams are off also. Over priced for low quality that I didn't catch before I bought them.”

Helpful Report

Posted 10 months ago

“You would think a “southern brand” of dress shirts would be made in the USA. I just paid $100 for a shirt that was made in China. I should have looked at the tag a little better.”

Helpful Report

Posted 1 year ago

“Complete garbage. I bought a pair of pants and they won’t let me return them. It’s only been a couple of days and I haven’t even opened the pants. Won’t be shopping here again.”

Helpful Report

Posted 1 year ago

“They have poor custom service, will not replace a Sunday morning sweater, that was washed one time and has a hole in it. It's a defect and is a $60 sweater”

Helpful Report

Posted 2 years ago

“Don't buy from this company. Their return policy is horrible. I was sent a defective item. When I contacted them through email and sent pictures of the miss stitches (hole) in the collar. The color I originally ordered is out of stock, I had to choose another color. Then I have to return it to a FEDEX location and only after the item is received they will ship out the non-defective one. I paid $80 for this piece of clothing. I figure they would at the very least go ahead and ship it out. NOPE!!! This company is all about themselves. When I mentioned a refund. They said there would be a $9 restocking fee. WHAT?!?!?!?!? You are going to try and sell this to another customer. NEVER AGAIN WILL I BUY FROM THEM. This is exactly what you get when you deal with a greedy small company.”

Helpful Report

Posted 2 years ago

“I purchased my son a SM pullover for Christmas which was over $100 with shipping(will never spend that kind of money on 1 item and pay shipping too ever again) When it arrived there was a huge rip in the pocket liner I contacted SM to let them know about the rip (they know the material is cheap I'm sure) and said I would stitch it myself because I didn't have your to return it and get another in time for Christmas. Attached pictures also. They responded with "if you decide to send it back, let us know" No apologies ,no nothing. I'm not sure why their products are so pricey , it's definitely not because of the high quality of materials being used.”

Helpful Report

Posted 2 years ago

“Do not purchase from them! I bought a jacket less than a month ago. The sleeve openings are different sizes and one started to unravel. I contacted their customer service and they refuse to so anything about it because I bought it from Sun And Ski, but Sun and Ski didn’t make it and they don’t back it up. I will never buy from them again I will forever buy from other companies that do back up their products!!!!!”

Helpful Report

Posted 2 years ago

“Do not buy these products. I was super excited to get my boys some of these shirts (tired of buying vinyard vines). Holy poop, the size difference of these shirts are insane. One shirt came in a youth small package, but was a youth medium, each shirt had extra thread everywhere and the size chart for my oldest was way off. The shirts are decent quality cotton, but not worth the money. To boot, I'm expected to pay from the return shipping, even the shirt that was their mistake. Did I mention our Southern Marsh shirts are made in China. Extremely disappointed for a product that is this expensive.”

Helpful Report

Posted 2 years ago

“Terrible customer service. They sent me the wrong size and expect me to return and correct their mistake. Rude service reps”

Helpful Report

Posted 3 years ago

“Poor Quality Control and customer service. Bought 2 shirts in the same size with vast differences. See attached photo. Customer service won't stand behind the defect and says it is normal for variances like this.”

Helpful Report

Posted 3 years ago

“On November 5, 2020, I purchased a shirt as a Christmas gift for my husband which cost $39.50. The shirt was too small, and I I attempted to exchange it for a larger size after Christmas. When I tried to exchange it, I determined that they no longer had the size i needed. The shirt i wanted to exchange it for was $42 which I knew was more than $39.50 (but would have gladly paid the difference of $2.50 if they had offered, which they didn’t.) I was told they would provide me a $30 gift certificate which I could later use towards a later purchase; however, if I elected to simply return it, they would provide me a return label for $9.50 and credit me the difference upon return. They told me that even though my return window was open, they had already reduced the price of the shirt and had no way to upsell it. I have never had a business willing to provide me less than what I paid for an item unless it was a seasonal item like returning a Christmas tree a week after Christmas. In addition, trying to even complete an exchange form (which I attempted initially) was a joke. I would recommend you look at other companies with more ethical return policies (which are stated incompletely on their web page). My shirt would have been returned Unworn, with tag, and within 90 days of purchase.”

Helpful Report

Posted 3 years ago

“I purchased a Sunday Morning Sweater for my daughter as a Christmas present. She wore it once and the fabric pulled apart creating a hole. I emailed their customer service asking for a replacement. They first told me I had purchased over 90 days ago so they couldn't do anything. I pointed out it had been Dec 11 and it was 30 days. The next response was that is looked like I cut it out and this item was not defective. I am appalled at the lack of customer service. A $59 product should not develop a hole after a few hours or wearing. Accusing me of cutting a hole in it was when they hit rock bottom. Sounds like they have some quality issues and wish I had read these posts first.”

Helpful Report

Posted 3 years ago

“Oh my goodness please no one shop here. I bought one of their popular $85 fleeces. I just washed it for the first time ever....the entire seam on the bottle of the fleece has come apart. TERRIBLE quality for crazy prices. I knew I should have gone the patagonia route.”

Helpful Report

Posted 3 years ago

“Useless and do not waste your money with this company. FedEx lost my package in which they picked them, and they would not resend another shirt or refund my money. I was out $80 because of them. Do not give them your business because it’s not appreciated.”

Helpful Report

Posted 3 years ago

“Received a very expensive Reeves Pique pullover. I was surprised to see that the material was made so cheaply with a pull on the front right center chest area. And then I see that we are required to package and ship at our expense to return. Seriously?! You would think an expensive clothing company would at least cover the return cost. I didn't even both to inquire to dispute.”

Helpful Report

Posted 3 years ago

“Ordered online. Received stained items. They were aware of the problem. They were going to make me pay shipping to return initially. They say they’ll refund my shipping once they receive my item but we’ll see if that actually happens. They also would not let me use the coupon code I used the day I purchased on replacement shirts.”

Helpful Report

Posted 3 years ago

“Horrible return policy. In the age of Covid, they make it difficult to buy their prodcuts online an return. You order a prodcut you like and it does not fit, plus you can't try their product on before hand. Try to return and they tack on fees, reduce your return amount, and put you through more of a hassle than worth it. At this point I might have to try Amazon Basics, I hear that they are a little more 'Customer' focused.”

Helpful Report

Posted 3 years ago

“They make their company seem as though it's made here in America but in fact it's made in China. Poor quality, over priced.”

Helpful Report

Posted 3 years ago

“Purchased a polo on sale. Didn’t receive it and I was advised it was out of stock and a refund wasn’t possible as sell was final - even though I was sold an item and later they advised out of stock!! MADE IN CHINA !!!”

Helpful Report

Posted 3 years ago

“My large mens T fits like a huge garbage bag and is as long as a woman's night shirt ! The elastic string draw string shorts are way short and the cut is again like a can or bag. They are nothing more than 1970's cotton gym shorts yet cost a ton. Both are Waaaaay over priced. Likely my worst clothing buying experience ever and I am 59 years old rarely write a review. Over priced and zero cut fit !”

Helpful Report

Posted 3 years ago

Southern Marsh is rated 2.2 based on 46 reviews