Superdrug Reviews

“ I was in Superdrug in kilmarnock today being the 26 September 2019. There was a lovely assistant there by the name of sarah. She helped me with my products I bought. Sarah pointed out the perfume and aftershave that were on special. I bought an aftershave for my hubby at a great price. She was very very pleasant and is a credit to the kilmarnock store. So thank you very much. ”

“ While in Superdrug on Sunday 26.05.19 I couldn’t see body cream on asking employee who was working hard tidying display shelves where I would find it she took me to shelf spoke knowledgeably about the products and then pointed I could buy 2nd for half price Outstanding service from polite staff will buy all my requirements at Superdrug Morpeth Northumberland from now ”

“ Everything arrived early and nothing broken. Nice products for a fair price. ”

“ Have ring door bell footage, photos, all evidenced with timings and not interested, telling me to call police for theft from property which wasn’t the case, the delivery driver handed us the parcels and damaged empty box. ”

“ I don't understand why Superdrug are allowing their image to be ruined by using such a pitiful delivery company as Evri. On day 6 waiting for half my delivery after paying £4.95 for next day delivery. The first half turned up after 4 days. Just terrible service. Will never use again. ”

“ The next day 1 day after delivery should have happened and 4 messages from me later, 2 asking to complain, i get a response advising the item was lost in transit and would i like a refund or it to be resent. ”

“ Do not use this company online. Customer services are practically non existence. They just keep sending the same automated reply. Send you the wrong goods. They tell you to send a photo of your returns receipt to give you a quick refund but then ignore your e-mail. Shocking customer service. If you like talking to a robot go ahead and use them. I am am taking this matter further. Will not use Superdrug again. Be warned. ”

“ Deliver the wrong items, wasted time to go to whole collect and returns, in the end all DHC items by ever arrive, Rubbist services and waste time travel to collect and returned the wrong items. And in the end items that I ordered became unavoidable. Very bad shopping experience. ”

“ After weeks of chasing they now tell me returns are taking 4 weeks. ”

“ Customer service non existent not interested nor will refund or replace. ”

“ e: Disappointed by Support – Refund Request Still Unresolved ”

“ Only received 19 items of the 32 items I ordered online. Superdrug won't refund missing items saying all items were despatched. Sticker on my box states box weight was 0.002kg. When I've raised the issue of the weight of box they won't confirm what weight of the box was. ”

“ Customer service non existent not interested nor will refund or replace. ”

“ Don’t be duped by their cheerful high-street respectability! Their customer service is next level awful. ”

“ Wrong item delivered. Shop can’t help, told to get in touch with head office. You can’t contact by telephone anymore. Email or messenger. Email can take up to 5 days! Wasted a bus fair to go collect. Never again poor customer service ”