Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable value. But the longevity of components not good which makes cost of ownership more expensive than it seems at first. Hopefully my new gen 3 lasts longer.”

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Posted 1 year ago

“It was a relatively affordable way to turn the bike I loved into the e-bike I needed when my needs changed. In my case, I went from shuttling one kid to daycare everyday to two kids and thus from a bike seat to a trailer. The Swytch kit made the transition effortless and has also opened up more and longer bike trips for fun.”

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Posted 1 year ago

“I don't get tired anymore cycling up the hills of my town! They gave me a big discount on my second order, even after I had paid, and the refund worked without problems. The customer services is quite nice and works well. They always solve my problems. The price is a bit higher. I had done a pre-order for both of my purchases and I had a problem with parts of my last order missing. I was waiting for the delivery for more than a month. But, financially, it arrived safe and sound. The delivery time is the most difficult aspect of the company. Thanks for continuing to improve the product and give us a good costumer service!”

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Posted 1 year ago

“A good product made from quality materials.”

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Posted 1 year ago

“I am happy with it. I can use it when I think is nessesary. Plus point the bike is not heavy. For me it is not nesseary to buy a expensive e-bike. Super. I like to know what will cost a second battery systeem the one I have the bigger and first type. ?”

Helpful Report

Posted 1 year ago

“My overall opinion is, that I am happy in general terms, but..... Maybe, your new batteries design like ipad model, and the suitable places to fix along the bike, would be better in stead of the "box battery" placed in front on my handlebar, that causes unstability with oscillations, when you loose yours hands. Another little problem that I solve atfer your recomendatios, was the cleanning and adjustment of the "connectors piano" between battery and handlebar connector to avoid the fluctuations in the continous power cycling assistance. Maybe the Brexit for the rest of the UE's countries, increases and feed the hardest burocracy customs and money uprised. When my battery comes to an end, maybe, I will get in contact again with you, for the new battery design buy. At last but not least, sorry for my poor english answers. Yours sincerely Javier Serrano de Pablo”

Helpful Report

Posted 1 year ago

“After nearly a year, I have got to say that this is an impressively simple and effective way of going electric with the big bonus that the bicycle theives don't seem to be interested in it. My partner has lost two expensive conventional ebikes from our "safe" lockup in the time. With mine, the battery pack is easily hidden. Care needs to be taken in sizing your battery. I have two: one mini and one max and alternate according to the planned use during the day. I am a light user, perpetually on the P1 setting on our flat and smooth cycleways and quiet backstreets...its a means of getting me up to the legally mandated 27kmh maximum where the system cuts out. Even with heavy shopping loads I never have to envoke higher settings and so have never flattened either battery completely. My pet peeve is that there is no USB-C port for topping up other devices nor blue comms and app with my phone. Both features I would happily pay for.”

Helpful Report

Posted 1 year ago

“Il a fallut plus de 4 mois (de octobre à février) pour recevoir ma commande. De plus Swytch ne m'a pas du tout informé correctement.”

Helpful Report

Posted 1 year ago

“Long wait for a gen2 pro, came with issues but customer service was professional and sorted them out. Happy daily use ever since. Recommend.”

Helpful Report

Posted 1 year ago

“Generally very pleased. The weight of the battery on the handlebars is not apparent when on the move. Only need the highest power setting on the very steepest hills. Normally I use the lowest setting. Had to increase tyre size from 700x32c to 700x35c due to the extra weight and performance. On my hybrid bike the front wheel rim came apart due to brake block pressure. A local bike shop eventually sourced a rim and spokes and rebuilt the wheel. Would not happen with disc brakes! I said I would never get an electric bike but my wife got one. I could keep up on the level but not on inclines. The Swytch kit lets me keep up. I am in my seventies and the kit makes in easier on the knees (wear and tear). If I go for a ride I find I am going 25% further than without the kit.”

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Posted 1 year ago

“Sorry to say we’ve almost given up on both our switch bikes. We can’t rely on them despite you suppling 2 new handlebar units. I might sometimes use mine for very short trips (< 5k) around town so if/when it plays up I’ve not too far to get home. It can make a horrible crunching noise and stop driving, stutter or even power up when not peddling! No these troubles are intermittent so no idea when it might happen.shame cos when it works it’s ok… but”

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Posted 1 year ago

“Cleverly designed solution for anyone wanting to try the e-bike experience. Not a realistic alternative to a properly-engineered e-bike - but a good introduction. Found the handlebar-mounted battery pack affected the steering quite noticeably - due to the weight - and of course there's no "torque response" to extra pedalling effort as there would be from a proper e-bike. But, for the money, it's pretty good.”

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Posted 1 year ago

“Great system with room for improvement! I really love my swytch system, and the great customer service helped me with all the issues i had. Those were too much power (even on the lowest setting i have no pedal resistance), a flimsical magnetic pedal sensor that constantly has to be readjusted (apparently there‘s a better version out now) and a missing light kit (why not power lights that can be fixed to the bike over the system‘s battery?) which seems to be on the table for future development.”

Swytch Bike 4 star review on 3rd April 2024

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Posted 1 year ago

“I love my swytch kit. On my folding Tern it is probably now the lightest e folder in my town. The initial difficulty I had was sorted immediately by customer services. Excellent service and a fantastic ride.”

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Posted 1 year ago

“I never got my order delivered. It was frustrating having to wait 6 months and after various notifications that my kit was in transit, to be told that it cannot be delivered. I did get a full refund of what I paid, but I'd rather have had the kit instead...”

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Posted 1 year ago

“The kit is great and I've enjoyed using it: however I wish that Swytch maintained some degree of meaningful support for their older systems for example the possibility of purchasing replacement battery packs suitable for the early conversions.”

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Posted 1 year ago

“The Swytch changed my life in a good way! The delivery and installation process were very fast and easy going. I bought it in May 2022, and since last August, I use my bike every day to go to work and charge the battery every 2 days. My only complaint is the duration of the battery, which seems to last less than the first few months.”

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Posted 1 year ago

“I had the first generation kit, and it was AMAZING. After a few years, the battery needed to be upgraded, so I was forced to upgrade to the second generation kit and it has been awful. The range on the basic battery pack is tiny (I can get only about 7k before it starts cutting out and surging, which can be dangerous, despite claiming a 15k range). The customer service response to this was terrible and I would not recommend the Swytch kit after these recent experiences.”

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Posted 1 year ago

“My battery pack failed out of warranty. humph! Great whilst it worked”

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Posted 1 year ago

“I originally purchased the Swytch over other e-bike options for the ability to use on my old vintage racing bikes. Sadly, I discovered that the Swytch system didn’t fit any of those bikes and I ended up buying another bike that would allow it to fit (literally the cheapest suitable bike I could find on gumtree). This turned out to be a blessing in disguise however as I chose a bike that I actually required for all my errands and commuting then added the swytch to make the perfect bike for my everyday needs. The range is not great for where I live, with lots of hills etc that chew the battery up pretty quickly, but the small inconspicuous battery is one of the reasons I chose it and I’m able to charge it every night without any problem so I’ve still never run of charge, it is ample for my daily commute. I have a child seat on the back and a basket on the front of my bike and the throttle makes taking off much safer and easier when pedalling is difficult at low speeds when a bit unbalanced with the extra weight of a kid and school bags. While all the components came in dribs and drabs, when everything finally arrived, it was super simple to install and I’ve had no issues with quality or performance. I do worry about security as the battery, and some other components that can be rapidly removed, so leaving the bike of even a short period requires removing the battery and checking that cables and hardware are still there when returning to the bike. Overall, I am very satisfied with the product and couldn’t imagine my life without it now. It has opened up my day so much more allowing me to fit more in, like a quick trip to the beach or the pool before picking up my kids or heading to work. Or popping to the shops for that one ingredient I forgot to pick up at the supermarket. I barely use my car at all anymore.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews