Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,659 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very happy with my Swytch. My only disappointment is the lower range on the new smaller batteries (over 1st iteration). I know I can order a spare but that’s expensive and another something to carry.”

Helpful Report

Posted 1 year ago

“Long wait for lower price, but worth it. Motor has surprising maximum power, however switching between power levels (handlebar control) is tricky. But you adapt. Good fun, and you always know it will help you home.”

Helpful Report

Posted 1 year ago

“Lack of customer service regarding my battery”

Helpful Report

Posted 1 year ago

“I love being able to ride my bike again, I couldn't anymore because of my knees. It was easy to set up, but it took forever to get it delivered, almost twice as long as they said, I think it was three months. I wish it had a stronger motor, I found it wasn't strong enough to get up some of the hills. And there's a trail I was really hoping I could use now, but there is sand in a lot of places on it and it's not strong enough to go through it. So it depends where you want to ride, city streets will be fine not not too many other places.”

Helpful Report

Posted 1 year ago

“I bought a Swytch kit early on. It was great for a while but then the battery stopped working. I eventually got a replacement battery 16months ago. This week it is completely dead. I contacted the company and they sent me instructions on how to check that everything was connected inside the cover.. Everything was in place but the battery was dead. I have probably done under 300 miles on it, if that. I think it’s a hugely expensive kit and I have lost faith in the product (and company) despite recommending it to friends and neighbours many of whom have bought kits. I won’t be recommending it any more and a couple of people I know have also had problems.”

Helpful Report

Posted 1 year ago

“Great modification and my wife is enjoying it as well. I had some issues getting the magnet on the crank to line up properly and made some modifications on my own. I would suggest you pack some shims in your kit. however all is well and we are happy to not have to buy another bike. We love our Bromptons and this is now an excellent upgrade.”

Helpful Report

Posted 1 year ago

“Absolutely fantastic. A hill climbing game changer! The removable and portable battery was a key purchase usp with so many of our bikes having been stolen... Only downside has been some of the installation instructions which were tortuous to say the least, and the (notified) 4 months wait for delivery. Swytch makes cycling easy, fun, freeing and punchy. Love it!”

Helpful Report

Posted 1 year ago

“Now that it works it is like magic and is a game changer for me. However, there are a few things to be aware of. 1. The kit is not as easy to fit as one is led to believe. I can change a tyre ok but fitting the kit to the pedals is beyond me. I took my bike to a bike shop where you can test ride Swytch but even then it didn't work properly at first and the gap between the pedal disk and sensor had to be adjusted. 2. The bike is now very front heavy and I worry going down very steep hills so take them very slowly and stand on the pedals to lower my centre of gravity. I feel if I ride I might go over the handlebars. Probably not likely but it feels that I might. 3. Even the max battery runs down quite quickly especially on hills. Might not do so for a faster rider who produces more pedal power than I do. I ride on lowest power except when going up very steep hills. 4. It takes a bit of getting used to especially starting, stopping and going up hills. The power doesn't kick in until you are peddeling, if you ease off peddeling, even for a moment, going up a hill you will stop. You may find yourself going faster than you are used to and braking more at junctions. 5. I have strange handle bars and the Swytch people weren't sure the battery holder would fit but it does so read everything on the website and look carefully at your bike before deciding whether or not to buy. All in all, despite the above, the kit has made a huge difference to my bike riding. I can now cycle up the steep hill I live at the top of.”

Helpful Report

Posted 1 year ago

“The swytch bike kit was very easy to install onto our bike. It worked well and seamlessly for the first 6 months or so, but then the pedal sensor stopped working despite all the adjustments. That was replaced and then started working well again as long as the sensor was adjusted every once in a while. My main issue is that about just over a year later of getting the kit, the battery life decreased drastically, about 30-40%. It is still working but we get way less range. Something to consider if this is meant to be anything more than for short trips getting around town. The response from customer support was mostly quick and helpful, although one time it took some time to hear back.”

Helpful Report

Posted 1 year ago

“It's a great conversion kit that's pretty easy to set up (if you're comfortable working on bikes). I love how inconspicuous it is. The battery life isn't amazing, but it's pretty easy to pack a backup battery in your backpack (assuming you have purchased one) and switch out when you need to.”

Helpful Report

Posted 1 year ago

“Love it, probably bit tricky to fit but my husband did it! Didn’t get the programming right at first and whilst the power came on to begin with it dropped off after a while, my husband sorted this by reading up on it and programmed in a smaller wheel than I have. Now it’s just brilliant, my bike looks like a ‘normal’ bike, battery sits at the front, in the basket, I only switch it on when I need it - hills, strong winds, but it makes me laugh with the joy of it and puts a smile on anyone’s face who tries it. Kit did take a bit of time to arrive but that’s fine and the price is well worth it as you don’t have to splash out thousands for a heavy, unattractive (most of them are) purpose built electric bike.”

Helpful Report

Posted 1 year ago

“I have been riding my present bike for over 20 years - it was a gift given in appreciation of ecumenical work I had been doing in a Parish I had been serving in in Northern Ireland by the 2 Primary Schools in the village. I was reluctant to change it for a brand new electric bike. The Swytch kit has enabled me to continue to enjoy it and indeed ride it more and further than I had been. It was keenly priced. I think the length we are required to wait for our kits should be worked on. Thankfully I haven't needed to return anything or seek a refund.”

Helpful Report

Posted 1 year ago

“Ordering and delivery took a very long time On a big hill the battery drain is immediate and sometimes drops to 2 bars but does 'recover' over time Extra £50 for a black wheel - never paid a premium for a black wheel before Range claimed to be 20miles but this is very questionable Discrepancy between battery life on handlebar display and LED's on battery System is heavy, despite claims to the contrary - Have been spending more time on my normal (non-electrified) bike Whilst it achieves the desired result, expectations were high based on the PR from Swytch, but these expectations were a little deflated once used a few times - Swytch should have been more transparent during ordering Some items described in the instructions not possible with kit”

Helpful Report

Posted 1 year ago

“I had a very different expectation for Swytch bike. After a long and tedious install, the unit operates, however I am disappointed in the level of "assist it provides" I would not recommend this product to my friends. It doesn't assist that much really. As an older person in their 60's it was challenging to put together and did not actually assist in a fashion that I find acceptable. Next time I would chose an electric bike over the Switch bike. :0( If you buy this product, have a clear understanding of what you want and what this product offers.”

Helpful Report

Posted 1 year ago

“Easy to assemble.”

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Posted 1 year ago

“For the most part, I like my swytch bike very much. It was of course a long wait to get it. It was fairly easy to assemble and does exactly what I was hoping for against the wind, up hills, etc. however, I am very disappointed in battery life, I’m lucky if I can get 6 miles out of a charge. And from what I see a second battery is quite expensive.”

Helpful Report

Posted 1 year ago

“Good customer service. The conversion kit is a bit fiddly but works well when fitted. The power control is rather basic.”

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Posted 1 year ago

“Swytch bike is perfect to get around my city! I'm very happy to keep my bike light and have that little help that keep me smiling. The negative part is that the first kit was malfunction and I wait to long to get a new one from the guarantee.”

Helpful Report

Posted 1 year ago

“All OK except that cannot find any V-brake blocks that don't screech on the alloy wheel rim. They're OK on a steel wheel.”

Helpful Report

Posted 1 year ago

“Converting a bike is a worthwhile price option in comparison to fully EV bike. Great for a commute to and from work. Battery life could be a little better, need to take charge with me to work for a battery top up. Bottle mount position for the battery works better for me. Cables are a little untidy, but doesn’t change the ride experience.”

Helpful Report

Posted 1 year ago

Swytch Bike is rated 4.1 based on 1,659 reviews