Swytch Bike Reviews

4.1 Rating 1,670 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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How do I contact Swytch Bike?

Helpful Report

(1 year ago)

You can contact Swytch Bike by Live Chat, Telephone and Email.

Helpful Report

(1 year ago)

89.36%

Industry Average

“ Customer service was great at first but every time i opened another ticket they kept closing it with helping. ”

- Anonymous

“ Great kit, easy to fit but customer service on line was not great, so would advise a help line for customer service would be the way to go, or improve the online process. Wanted a price for a black wheel and could not get a straight answer. Order was delayed twice, not ideal. ”

- Anonymous

“ The customer service was usually very good, especially with us being thousands of miles apart! Swytch did end up replacing the power unit after having me try several different things. ”

- David

Swytch Bike Reviews

Customer Service - Good