“Template Monster is a rare exception to the corporate world right now. I have been with them for 4 years, and I have always received the best customer support. They showed their loyalty to me in several ways, and it deserves to be recognized. Barbara was able to help me this evening, and was extremely kind and professional.”
“Thank you for the assistance given to me by Jordano. I'm super new to the Templemonster user face and I'm sure its going to take lots of assistance to get me up and running. So in advance, thank you for all your assistance you're still going to have to assist with :-) Service was 10/10 so far. Much appreciated!”
“I faced so many issues with other website companies but then I found TemplateMonster. It was a pleasure to work with Daniel, he sorted our template out in record speed and with so much professionalism. I will not hesitate in using his and Template Monster's services again. If you need a good template with GREAT service don't waste your time surfing the Net.. go directly to the professionals and save a lot of wasted time and heartache. Hope to host you in Germany, Daniel”
“i purchased a lot of plates from this people, is always an issue and is always someone else fault, they installed a plate on my domain after i paid for installation, the installation went down and they said is a problem with my host, after they inspect it they saw everything was missing from the file system, this people are a joke, im still waiting for my plate to be finish again and now they ignore me, is how this place does business, scare to see they still in business
stay away from them find another source for plates”
“These five* reviews are soo FAKE. You could have put a bit more effort in ...
As for my experience: I bought a template with support included. Support wasn't delivered, and the template was discontinued. So far, so good as I should have received a refund or at least a credit. But the saga which started then is just too tedious and designed to delay and prevent a refund/credit. In the process, creating a very frustrated customer (who paid a few hundred $ for templates in the past!). Dodgy”
“Do NOT waste your time on Template Monster. Shocked that Trustpilot refused to remove the THOUSANDS of fake reviews for them -- half of them use the same verbiage.
Creators, beware -- stay away from TemplateMonster unless you like wasting your own time. I sell over 100+ digital templates online and decided to give them a try (which was a huge mistake):
Their review process is incredibly slow, inconvenient, and nonsensical:
It takes over two weeks to receive any response after you first submit your products. The response is almost always to reject for nonsensical reasons like "wrong category'"(ie. they rejected a mockup bundle I submitted to the "Product Mockup" category saying it should go in "Graphics", which makes no sense).
Rather than simply changing the category of the existing submission, the TemplateMonster system requires that you completely re-submit products (filling out 15+ fields again) and gives you no place to copy my previous submission. This kind of UX design is blatantly disrespectful of creators' time and efforts.
When I reached out to TemplateMonster support about this onerous submission process, they responded by just confirming this was the only option:
"Unfortunately, if your products were rejected with the reason 'Resubmit the product to another category' you should upload it from scratch as there is no possible change the category. "
Rejected products show up as big red blocks that you cannot click, dismiss, or edit in your dashboard.
Don't waste your time with Template Monster; there are many far superior alternatives for online creative marketplaces.”
“SOLD UNWORKING TEMPLATE / NO REFUND - FILE A COMPLAIN ON BBB.ORG AGAINST JETIMPEX, INC (owner Templatemonster.com)
We bought wordpress/woocommerce template (name FairyStyle) from Templatemonster.com. Paid to company JETIMPEX, INC who operate Templatemonster.com
They sold unworking / old version of software which not working with current releases of Wordpress 5 / Woocommerce 3.5 software. Templatemonster.com hidden information that template not updated / not supported by them for last two years and cannot use with current versions of Wordpress / Woocommerce software.
Purchased software files last time modified in May 2017 year (near two year ago!).
I am professional developer and my colleague, other professional developer, cannot install that template which we bought on our new server. We tried different ways but every time received message from Wordpress/Wocommerce that need to contact with author of software for receive updated version.
We spoke with Seller by phone - Seller confirmed that this software not working with latest version of Wordpress/Woccommerce and
offer to use old version of Wordpress/Woccommerce. We don't agree on it. Nobody use old versions of Wordpress/Woccommerce because they have security issues and all sites recommend to update to latest version of software.
For example many articles on internet strongly recommend to update WooCommerce to versions 3.4.6 or higher (Versions 3.4.5 and earlier are affected by a handful of issues that allow Shop Managers to exceed their capabilities and perform malicious actions). But Seller told us to use version WooCommerce 3.0
I recommend to everybody file a complain against JETIMPEX, INC. (owner of templatemonster.com) on Better Business Bureau - goto on bbb.com, find JETIMPEX, INC., 2711 Centerville Road, Suite 400, Wilmington, DE 19808 and click to "File A Complain"
https://www.bbb.org/us/de/wilmington/profile/web-design/jetimpex-inc-0251-32003341”
“I was using their service before and I want to say that it was easy. Full support, a big variety of filters and themes. It is very important that they do not delay the payment, everything is easy in use.”
