T.M.Lewin Reviews

Name: T.M.Lewin
Rating: 1.76

1.8 Rating 87 Reviews

20 %

of reviewers recommend T.M.Lewin

Company Reviews

Questions

Metrics

1.8

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Email, Telephone, Live Chat

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T.M.Lewin 1 star review on 10th August 2022

Kamal

T.M.Lewin 1 star review on 18th October 2021

Amir Chughtai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited St Albans store today and was referred to as ‘that woman’ is next to be served. Operative was a young boy and obviously had no customer service skills. Never shop there again.”

Helpful Report

Posted 4 years ago

“I think even 1 star is too much. Ordered a shirt for click and collect and waited for more than two weeks, when I emailed to find out where it was they couldn’t locate it and said straight away full refund will be sent (great I get my money) but didn’t offer to resend out just wanted to give my money back, and if I wanted the shirt would have to reorder it over the phone even though the money wasn’t refunded yet.”

Helpful Report

Posted 4 years ago

“I ordered 2 ties and they failed to arrive. Chased it up and was told would be dispatched to me. My order finally arrived and on opening it there were no ties just a shirt with the address of a customer in Australia!!!!! I phoned and was told one of my ties could be sent but the other was now out of stock. If been sent when the order was first placed would have had 2 ties but by now only one was available. Was told a £20 “gesture of goodwill” voucher to spend on anything had been emailed so thought would use it to purchase another tie. Just to add to rubbish experience with T M Lewin the voucher code failed to work! So 2 weeks down the line still no ties!!!”

Helpful Report

Posted 5 years ago

“In March 2017 I purchased 2 T.M. Lewin suits from Myer (NSW Australia). I really liked the suits and then purchased numerous shirts, ties, pocket squares, collar bones and then another suit. Well here we are September I noticed one suit was "delaminating" - where the interface detaches from the fabric and caused a ripple effect on the front of the suit coat. October - Go to Myer - not interested - TM Lewin Sydney store - not interested - TM Lewin HO in the UK - not interested. I have been wearing suits for 35 years an never had a suit only last 18 months. TM Lewin - you've lost a loyal customer who spent thousands in a very short period of time - never again.”

Helpful Report

Posted 5 years ago

“Would not recommend this company, not willing to accept returns if you try the shirt on upon arrival. Almost 2 months to receive shirt back with letter stating “unable to accept return”. Poor poor customer service! Find a more trustworthy company to order shirts online from!”

Helpful Report

Posted 5 years ago

“Website offers did not work. Different prices depending on which device is used and promotional offers did not work on checkout”

Helpful Report

Posted 5 years ago

“In late December 2017 I placed two orders with this company, both on the same day. One order arrived on Jan. 13, 2018 and the following order -- placed on the same day, reputedly shipped on the same day -- has never arrived. I have corresponded with this company minimally three times and the response has always been the same: "wait." It's Jan. 24,2018 and I'm still waiting. What's worst is that the company doesn't track its package due to a low weight. It only "tracks" whether a package is shipped or not. Once shipped, it has no idea where the hell it is in the "process." I wouldn't call that a good business practice, but who cares, clearly the customer service department doesn't.”

Helpful Report

Posted 6 years ago

“A shirt was ordered on a Saturday and opted for next day delivery. By the following Tuesday it had not arrived. Following emails and calls on the Monday they promised to contact me, but didn't. On Tuesday I telephoned again giving the order number, making sure the customer service agent had the file on her screen. Her first question was, what appears to be the problem, then proceeded to be very rude when I explained the details. It was the worst CS experience I have endured for a long time. Needless to say I will never deal with them again.”

Helpful Report

Posted 6 years ago

“Poor Customer service, bad sizing/tailoring of suit. False information given regarding time to complete suit tailoring.. Suit jacket tailored/shortened to a bad standard.”

Helpful Report

Posted 7 years ago

T.M.Lewin is rated 1.8 based on 87 reviews