“Ordered two bulk bags of top soil and was given a delivery date. When soil failed to arrive by lunch time on date in question, I called to enquire when it would be delivered. I was assured that it was on the lorry and would be delivered that afternoon. It wasn’t. I called back the following day and was told it wasn’t in stock the previous day, but it would be delivered by 11am this day. I wasn’t. Two days loss of earnings and the inconvenience of waiting around. Unfortunately I can’t claim this back from Travis Perkins but I can never shop there again.”
“Driver lies ,he did not put my order in my site and said they send it with small lorry but after that they discount my money 20 percent and refund my money.”
“Staff at my local branch cannot do enough for their customers however ordering bulk purchases online for delivery is an absolute joke. Unlike ALL their competitors their website does not tell you when items are currently out of stock, they take payment, provide a pointless delivery date (because the item(s) are not in stock and they have no idea when they will be back in stock) and then on the delivery day you were given you get the bad news and have to wait another week. If call Customer Services you speak to someone whose paid to apologise and that's it! Both times I've ordered online for delivery I've been properly let down - NEVER AGAIN!”
“Expensive compared with their competitors, accept payment on goods that are currently out of stock but don't tell you until you've paid. Estimated delivery days are always way off and a Customer Service department that is totally clueless.”
“Website with products that I bought (and paid) but after two weeks waiting they finally haven't them. Terrible customer service by phone and queries by email never replied. I suggest you AVOID this place”
“Ordered 2 internal doors to be delivered last Thurs. Got a call straight away to say it would be Fri morning instead so I took the morning off work. No delivery by 11 so I called to ask. Was told theyd call back before lunch...they didnt. I got a call back in the afternoon saying doors would arrive Mon after 3pm....again they didnt but I got a call to say theyd arrive on Wed.....again they didnt and no phonecalls. Theyre now a week late, ive heard several excuses and had many false promises....but obviously my money was taken straight away!!”
“Delivery service is very poor. Ordered a large bag of bark with a provisional delivery date on line of 4 days later. They rang but could not deliver until the next day. We organised someone to transfer and spread the bark on behalf of an elderly relative. On the morning of delivery it was cancelled by TP and arranged first thing for 2 days later. We again arranged for someone to transfer the bark. It was not delivered until after 3 30 despite yet another broken promise of delivery early afternoon and us chasing up delivery by phone, 3 times. The person who was spreading the bark had other commitments and could not wait any longer. Very poor service TP”
“Really poor service. They don't care, they don't call back, you have no chance to get a quote out of them, total time wasters. Brought some brick and render from them because they had an offer on. And to this date I still cannot get my invoices which total over £5k. Really annoyed”
“I bought composite decking from Travis in Burnham on Crouch last year. After six months the surface started to disintegrate. I contacted them but they wouldn't come out, they sent the rep from the manufacturer. This very arrogant man said I was wrong and that product was the same as when I bought it. This item has a 10 year guarantee but they won't replace the faulty parts. Don't buy decking from Travis Perkins as the are selling substandard products.”
“Ordered 6 oak internal doors at the beginning of last week. Was told they would be delivered this morning
At 12 noon I rang marple branch to be told they had transport issues and it would be loaded onto the delivery vehicle when it returned to the branch
A simple phone call at some point during the morning to explain difficulties would have been courteous and helpful
Had to cancel commitment for this afternoon
Don’t think I will be using them again or recommending TP to anyone”
“Placed an order with them - was given an estimated delivery date .. On their communication it clearly stated they would be in contact
- They were not in contact
And that this contact would be to arrange the time and date of the delivery
- They simply changed the delivery date to a day when no one was going to be in - and as mentioned were not in contact leaving us to contact them ad find all this out..
Amateur hour .. suggested they would leave all the items out on the road .. brilliant - not going to be in any ones way or liable to be taken there
At the moment seems likely the order will need cancelling - its not that the date changed it the lack of basics, like contacting people and agreeing a different date .. not just deciding on a different date for themselves”
“Everything, could not spell anything with the new click an collect system. Takes ages for them to be your item, builders want to go in look what they want then buy not type it into a iPad then they get it for you, was waiting 30 mins in the stains Tp because of this new set up. It’s not tool station or screw fix it’s for proper builders not diy! Not happy with it new set up”
“Very rude delivery driver, delivered on kerb but would not deliver to drive 2 ft away no response to ringing branch, contacting via Facebook or twitter ... just don’t bother with them absolutely rubbish and rude”
