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Travis Perkins Plc Reviews

2.5 Rating 120 Reviews
38 %
of reviewers recommend Travis Perkins Plc
Company Reviews Questions Metrics
2.5
Based on 120 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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Mrs Grbben
Verified Reviewer
“Delivery service is very poor. Ordered a large bag of bark with a provisional delivery date on line of 4 days later. They rang but could not deliver until the next day. We organised someone to transfer and spread the bark on behalf of an elderly relative. On the morning of delivery it was cancelled by TP and arranged first thing for 2 days later. We again arranged for someone to transfer the bark. It was not delivered until after 3 30 despite yet another broken promise of delivery early afternoon and us chasing up delivery by phone, 3 times. The person who was spreading the bark had other commitments and could not wait any longer. Very poor service TP”
Helpful Report
Posted 6 years ago
SR
Unverified Reviewer
“Really poor service. They don't care, they don't call back, you have no chance to get a quote out of them, total time wasters. Brought some brick and render from them because they had an offer on. And to this date I still cannot get my invoices which total over £5k. Really annoyed”
Helpful Report
Posted 6 years ago
Vivien
Verified Reviewer
“I bought composite decking from Travis in Burnham on Crouch last year. After six months the surface started to disintegrate. I contacted them but they wouldn't come out, they sent the rep from the manufacturer. This very arrogant man said I was wrong and that product was the same as when I bought it. This item has a 10 year guarantee but they won't replace the faulty parts. Don't buy decking from Travis Perkins as the are selling substandard products.”
Helpful Report
Posted 6 years ago
Austin Broomhead
Verified Reviewer
“Ordered 6 oak internal doors at the beginning of last week. Was told they would be delivered this morning At 12 noon I rang marple branch to be told they had transport issues and it would be loaded onto the delivery vehicle when it returned to the branch A simple phone call at some point during the morning to explain difficulties would have been courteous and helpful Had to cancel commitment for this afternoon Don’t think I will be using them again or recommending TP to anyone”
Helpful Report
Posted 6 years ago
Thomas MacIver
Unverified Reviewer
“Placed an order with them - was given an estimated delivery date .. On their communication it clearly stated they would be in contact - They were not in contact And that this contact would be to arrange the time and date of the delivery - They simply changed the delivery date to a day when no one was going to be in - and as mentioned were not in contact leaving us to contact them ad find all this out.. Amateur hour .. suggested they would leave all the items out on the road .. brilliant - not going to be in any ones way or liable to be taken there At the moment seems likely the order will need cancelling - its not that the date changed it the lack of basics, like contacting people and agreeing a different date .. not just deciding on a different date for themselves”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Everything, could not spell anything with the new click an collect system. Takes ages for them to be your item, builders want to go in look what they want then buy not type it into a iPad then they get it for you, was waiting 30 mins in the stains Tp because of this new set up. It’s not tool station or screw fix it’s for proper builders not diy! Not happy with it new set up”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Very rude delivery driver, delivered on kerb but would not deliver to drive 2 ft away no response to ringing branch, contacting via Facebook or twitter ... just don’t bother with them absolutely rubbish and rude”
Helpful Report
Posted 7 years ago
Travis Perkins Plc is rated 2.5 based on 120 reviews
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