Name: Travis Perkins Plc
Rating: 2.54

“Wish I had never ordered from a nightmare of a company. Next day delivery well a week on no sign of my delivery. 18 phone calls later nothing just false promises. Do not order anything from this company lies lies lies not at all good for you blood pressure. I will be demanding a refund today. Finally received order... surprise surprise a customer returned second hand mitre saw complete with marks of usage and sawdust. Not even packed .. phoned customer service another apology must have sent out return item back to waiting for collection and delivery of new item.... week number 2 roll on....please don’t waste your money or time on this company you will regret buying from them..... £230 pound out of pocket”

Helpful Report

Posted 5 years ago

“Tavistock branch 1/6/20, Takes ages to answer the phone, min order value £50 click and collect, min order of 5 bags sand, can't buy unless I have n account and cannot go in to get one. All ridiculous and non customer friendly. Using corona virus as an excuse for bad service.”

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Posted 5 years ago

“Placed an order last weekend paid in full for delivery today 28th March left a phone number in case they needed to contact me. Waited for delivery nothing arrived. Telephoned Wolverhampton office to be told delivery wasn't coming. No courtesy phone call to tell me they said they had refunded my payment but nothing in the bank. Not happy had z job to do this weekend and no materials.”

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Posted 5 years ago

“Website prices are unrelated to the shop prices, their rep said the website pricing is 'just a guiide', good priced a total of £95 on website, quoted at £260 over the phone, woefully inept.”

Helpful Report

Posted 5 years ago

“Disregard towards a long term customer and money loss making delivery service. An order placed a week in advance arrives two days later. I've been a client of the Vauxhall branch for many years all went pretty smoothly except the last order. I placed the order with Darrin O'Connor a week in advance to make sure that we'll have it delivered on the day in the morning. The day comes but no order is delivered. After chasing them repeatedly over the phone in the branch, because Darrin wasn't answering his phone, they acknowledged that they have no stock hence no delivery. They promised a delivery for the following day in the morning. And it didn't happen. I started chasing them again halfway through the morning and they promised that the driver is close. I kept chasing and same reply although the time was passing. In the afternoon still no delivery until almost 3pm. By this time the work day was almost over and my team waited 2 days of work (paid in full) for this order without which the project couldn't start. Still no news from Darrin. Starting with the manager, except the usual "we do our best", there was no real action to put this straight in any way or even better to contain it before it became so worse.”

Helpful Report

Posted 5 years ago

“Disregard towards a long term customer and money loss making delivery service. An order placed a week in advance arrives two days later. I've been a client of the Vauxhall branch for many years all went pretty smoothly except the last order. I placed the order with Darrin O'Connor a week in advance to make sure that we'll have it delivered on the day in the morning. The day comes but no order is delivered. After chasing them repeatedly over the phone in the branch, because Darrin wasn't answering his phone, they acknowledged that they have no stock hence no delivery. They promised a delivery for the following day in the morning. And it didn't happen. I started chasing them again halfway through the morning and they promised that the driver is close. I kept chasing and same reply although the time was passing. In the afternoon still no delivery until almost 3pm. By this time the work day was almost over and my team waited 2 days of work (paid in full) for this order without which the project couldn't start. Still no news from Darrin. Starting with the manager, except the usual "we do our best", there was no real action to put this straight in any way or even better to contain it before it became so worse.”

Helpful Report

Posted 5 years ago

“After all the hard work the staff do across the number of brand's Travis Perkins own and the amount of money they make for the Travis Perkins brand's the staff will only get SSP if they have to self isolate due to the corona virus and if Boris Johnston puts the country on lockdown they will only get SSP after everything they do for the Travis Perkins brand's and all the millions Travis Perkins makes they should be ashamed of themselves and should look after all those loyal staff members. stop being greedy Travis Perkins and look after your staff. You would be nowhere without them”

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Posted 5 years ago

“Unhelpful staff. In particular girl with red hair, very rude and abrupt. Defo won’t be using again”

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Posted 5 years ago

“The one in Cambridge near the college. They are rude, thick and sexist and do not know what they are selling or what things are for. Unbelievable”

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Posted 5 years ago

“Cancelled delivery of one small sheet of MDF due to the breeze”

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Posted 5 years ago

“Not impressed up to now. I have ordered 3 internal doors. I was emailed a delivery date for the following day, also received a text confirming. Given 8-6 timescale. No delivery or phone call to advise why! Got another text this morning stating delivery will be between 7-12. No call to check if this s convenient. Shocking service, will see if they arrive today but after reading reviews I am not convinced.”

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Posted 5 years ago

“Do not buy from this company they do not accept returns as they say they do. I went to return a unopened pave tuf which costs about £45 only to be told its not on their computer. I offered my address and card number as they delivered it! No refund and just fobbed off!!! I'm now stuck with it. I even offered bank statement only to be told there's no proof that it was from our branch - JOKE, they delivered it”

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Posted 5 years ago

“My resent experiences with Travis Perkins can be described as poor at best. They managed to consistently underperform throughout the course of our building project which resulted in higher costs and significant delays with the build. It is my experience that they have a contempt for there customers which is as present in stored, as it is at head office. We had to contend with there inability to deliver at the agreed date, the supplying of faulty materials, over charging, charging for materials we had not ordered and total incompetence when rectifying their own mistakes. I would strongly recommend choosing a different building merchants until Travis Perkins take real steps to resolve their frankly terrible approach to customer service.”

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Posted 5 years ago

“I used this company for many years from the mid eighties and spent a lot of money with them. I sold my company (replacement windows) in 2017 and out of the blue in 2019 I get a demand from TP for monies owed by the new directors who took the company into liquidation. Their argument is that they have found a personal guarantee signed by me back in 2006!!! So, all the fluff on their website about family values and moral trading is just that, fluff! TP's credit control department tells me they never take action against Directors who are no longer associated with a company who owe them money but in my case their legal department are doing so. Here's my suggestion to you all. Check if you have what looks like a personal guarantee with them (Beware, it might not look like a Personal Guarantee!) and tell them you want it removed or else you are going to cancel your account.”

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Posted 6 years ago

“Ordered two bulk bags of top soil and was given a delivery date. When soil failed to arrive by lunch time on date in question, I called to enquire when it would be delivered. I was assured that it was on the lorry and would be delivered that afternoon. It wasn’t. I called back the following day and was told it wasn’t in stock the previous day, but it would be delivered by 11am this day. I wasn’t. Two days loss of earnings and the inconvenience of waiting around. Unfortunately I can’t claim this back from Travis Perkins but I can never shop there again.”

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Posted 6 years ago

“Driver lies ,he did not put my order in my site and said they send it with small lorry but after that they discount my money 20 percent and refund my money.”

Helpful Report

Posted 6 years ago

“Staff at my local branch cannot do enough for their customers however ordering bulk purchases online for delivery is an absolute joke. Unlike ALL their competitors their website does not tell you when items are currently out of stock, they take payment, provide a pointless delivery date (because the item(s) are not in stock and they have no idea when they will be back in stock) and then on the delivery day you were given you get the bad news and have to wait another week. If call Customer Services you speak to someone whose paid to apologise and that's it! Both times I've ordered online for delivery I've been properly let down - NEVER AGAIN!”

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Posted 6 years ago

“Expensive compared with their competitors, accept payment on goods that are currently out of stock but don't tell you until you've paid. Estimated delivery days are always way off and a Customer Service department that is totally clueless.”

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Posted 6 years ago

“Website with products that I bought (and paid) but after two weeks waiting they finally haven't them. Terrible customer service by phone and queries by email never replied. I suggest you AVOID this place”

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Posted 6 years ago

“Ordered 2 internal doors to be delivered last Thurs. Got a call straight away to say it would be Fri morning instead so I took the morning off work. No delivery by 11 so I called to ask. Was told theyd call back before lunch...they didnt. I got a call back in the afternoon saying doors would arrive Mon after 3pm....again they didnt but I got a call to say theyd arrive on Wed.....again they didnt and no phonecalls. Theyre now a week late, ive heard several excuses and had many false promises....but obviously my money was taken straight away!!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Travis Perkins Plc Reviews