Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer services were contacted because the product did not entirely match comfort expectations. While the situation was resolved in a reasonable manner, I would have preferred that the replacement upgrade cushions had been provided for the initial price difference (£75) rather than the £215 charged. Nonetheless as the cushions may been bought in components, rather than actually manufactured in the company?s factory in Wiltshire, this may have been an extra cost beyond control of the company.”

Helpful Report

Posted 8 years ago

“delivery men excellent”

Helpful Report

Posted 8 years ago

“Service from beginning to end was very good, delivery team very helpful arrived on time.”

Helpful Report

Posted 8 years ago

“Customer service is second to none. Quality of good is excellent.”

Helpful Report

Posted 8 years ago

“Very helpful on the phone. They even sent out 9 of the same fabric swatches so we could see a large area and get the colour right.”

Helpful Report

Posted 8 years ago

“Excellent ordering procedure, lovely people to speak to, sofa came within the time specified and the delivery people were great.”

Helpful Report

Posted 8 years ago

“Friendly and helpful service, kept informed throughout phoned and texted regarding delivery, Delivery driver made sure that sofa bed was in the place I wanted it and how it worked.”

Helpful Report

Posted 8 years ago

“Faster than expected delivery with good communication throughout the order process”

Helpful Report

Posted 8 years ago

“I appreciated the phone call and example of material sent soon after I ordered our sopha bed, Delivery was as arranged and the guys did a good job of unpacking and explaining how the bed worked.”

Helpful Report

Posted 8 years ago

“I was kept informed and goods were ready earlier tha n expected which was great”

Helpful Report

Posted 8 years ago

“From day one, Willow and Halls performance as far as keeping us informed and providing a convenient delivery time was exceptional. The delivery team were excellent and set the sofa bed up in the room as required and gave a comprehensive demonstration of how to operate it without trapping your fingers. All in all a first class service.”

Helpful Report

Posted 8 years ago

“GREAT PEOPLE AND DELIVERY ETC”

Helpful Report

Posted 8 years ago

“Fabulous”

Helpful Report

Posted 8 years ago

“Easy to use website with lots of clear & helpful advice, good value sofa, very reasonable delivery time & excellent product (very well made)”

Helpful Report

Posted 8 years ago

“I am so delighted I found Willow and Hall on line.Their service is excellent. I ordered by phone. Nothing was too much trouble. Thankyou so much Willow and Hall”

Helpful Report

Posted 8 years ago

“Very good service and very helpful .thank you.”

Helpful Report

Posted 8 years ago

“Kept well informed. Product on time and as described. Helpful staff. Good value and choice.”

Helpful Report

Posted 8 years ago

“Showroom very poorly signed . Helpful staff when you get there, and we were kindly offered tea. They should sign it better. It wasn't just us, spoke to two couples outside who were totally lost! They could lose out on business if they don't!”

Helpful Report

Posted 8 years ago

“First class serrvice, both in shop and in delivery. I would certainly shop with them again.”

Helpful Report

Posted 8 years ago

“Very good personal service, when ordering great delivery team very helpful & pleasant”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews