Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company would recommend without hesitation”

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Posted 9 years ago

“Excellent service.”

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Posted 9 years ago

“Good communications, friendly service and delivered by the promised date.”

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Posted 9 years ago

“Lovely company with lovely products”

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Posted 9 years ago

“Good service, very friendly knowledgeable staff who were very helpful when I had queries regarding delivery. Useful to visit the (very tiny) showroom to see the sofabed before purchase and choose fabric.”

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Posted 9 years ago

“Courteous, prompt and excellent service. High quality in every respect.”

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Posted 9 years ago

“All very efficient and professional.”

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Posted 9 years ago

“Very happy with product. Matches expectations”

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Posted 9 years ago

“We had v good service throughout the choosing, buying and delivery of the sofa bed with helpful advice over the phone about the measurements. also we had quick responses to our emails.”

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Posted 9 years ago

“Easy and very friendly to deal with”

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Posted 9 years ago

“quick, easy service. Very good delivery. Very straightforward”

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Posted 9 years ago

“Good, well arranged delivery. We only had barely 2 days notice of delivery which was difficult to work around.”

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Posted 9 years ago

“The sofa bed was delivered early and everything went well. The only negative comments are that from the web site we thought using the premium delivery it would be delivered by the Willow and Hall team. Also having to sign something to say they were not responsible for any damage during delivery does not inspire confidence! That said there were no issues with the delivery and they were very professional.”

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Posted 9 years ago

“Excellent delivery - came exactly when they said they would. Excellent customer service by phone too - very friendly and professional.”

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Posted 9 years ago

“we were very impressed both with the ordering process online and excellent delivery service.”

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Posted 9 years ago

“Willow & Hall are totally professional but are also charming and friendly in parallel. They are efficient but never brusque. And use technology the way that best suits their customers rather than drifting off towards geekiness. Others could learn a lot from them.”

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Posted 9 years ago

“Excellent service, from ringing to check the order to the very helpful delivery team”

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Posted 9 years ago

“our order was dealt with very quickly. We appreciated the 'phone call to check that our order was correct.”

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Posted 9 years ago

“Seamless. Good to deal with all round.”

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Posted 9 years ago

“Absolutely brilliant. Kept us informed. Pleasant and very polite to deal with, with excellent communication and very helpful. Fantastic follow up sales service - one small fault rectified immediately. Would definitely buy from Willow and Hall again.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews