Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service.”

Helpful Report

Posted 6 years ago

“Excellent website, with customer service to match and a lovely product to finish.”

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Posted 6 years ago

“So far we have found Willow and Hall very good. Our sofa bed is now on order, so we cannot comment on it just yet. Kelly in Chiswick was extremely helpful when we visited the showroom and in keeping in touch with us, while we made our decision. She has a lot of patience.”

Helpful Report

Posted 6 years ago

“We wanted to order new furniture and spoke to a team member named Kelly. We couldn't have asked for anything more. She went through our order explained everything very clearly, informed us about the finance we were looking at and did so with such a friendly, interested and totally knowledgeable way the whole experience was a pleasure. Kelly also followed up with a call when everything was completed. Would highly recommend this company and their customer care.”

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Posted 6 years ago

“Very quick with sending samples, which I have found useful.”

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Posted 6 years ago

“Fantastic telephone ordering service and the staff at the London show room were very helpful when I visited. Wouldnít hesitate to purchase from them again.”

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Posted 6 years ago

“Lovely choice of colours in samples which arrived quickly”

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Posted 6 years ago

“Brilliant company, very helpful and great materials too .”

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Posted 6 years ago

“I requested samples and they arrived within days. High quality material. It was very difficult in choosing which samples to request from the large range of fabrics and colours. I have not chosen which sofa or colour yet but hope to do so in the not too distant future.”

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Posted 6 years ago

“An Excellent Service. Very easy to order sample swatches online and they arrived promptly, beautifully packaged.”

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Posted 6 years ago

“Really amazing! I needed some samples for my interior design uni course, making material boards, and there were so many colours and materials to choose from! I loved the little welcome back that came with the samples! Other companies could learn something from this one! Thank you!”

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Posted 6 years ago

“Came quickly and were a decent size and quality”

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Posted 6 years ago

“I ordered a foxcote sofa with willow and hall after a friend recommended me and I honestly couldnít be happier with my sofa! It came very quickly and the team did a really good job helping me pick the best colour and fabric when I visited them in their showroom. It came when I expected and the delivery boys even helped me move some of my other things to get it into place. I was kept up to date and found the whole process effortless. I will be ordering again!”

Helpful Report

Posted 6 years ago

“Great sofabed and excellent customer service so thanks guys. Customer Service kept me informed about delivery and all went very well. And thanks to the delivery guys who were friendly and efficient.”

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Posted 6 years ago

“Very friendly and welcoming. Made shopping a more pleasant experience than normal. Thank you!”

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Posted 6 years ago

“Absolutely outstanding service from beginning to end. An amazing quality product with an equal level of communication and delivery.”

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Posted 5 years ago

“We visited the showroom in Chiswick. Chose a sofa bed and were delighted with the whole sales and delivery process. The delivery guys were outstanding. We then realised we could have got the next size up so a collection was arranged and a new one delivered. Faultless service and we are really pleased. The memory foam is a brilliant sofa bed mattress. Liz and John Preece Birmingham”

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Posted 5 years ago

“Excellent quality and excellent service from the delivery and installation team.”

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Posted 5 years ago

“Great company beautiful quality”

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Posted 5 years ago

“Excellent service. Am delighted with my love seat sofa bed. The fabric is beautiful, and the guys who delivered it were very efficient, and polite”

Helpful Report

Posted 5 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews