Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with all experience”

Helpful Report

Posted 6 years ago

“Willow and Hall is a first class company. Customer service is superb and the sofa bed we bought is brilliant - smart and classy and also very sturdy and comfortable. I would not hesitate to recommend this company.”

Helpful Report

Posted 6 years ago

“Very high quality sofa, which has pride ofnplace in my home. Very comfortable and easy to maintain. Purchase was very easy and the installation was flawless. Very happy to recommend!”

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Posted 6 years ago

“Staff extremely helpful and the bed settee excellent quality”

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Posted 6 years ago

“Excellent quality sofa bed. Good attractive fabric and the whole sofa sturdy and strong.”

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Posted 6 years ago

“From the first, really friendly and helpful contact, this was a great experience. The sofa bed looks lovely and is really comfortable”

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Posted 6 years ago

“Easy to use website, everyone I spoke to or came in contact with very polite and helpful. Most importantly really happy with the sofa bed I bought”

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Posted 6 years ago

“Having done extensive research for sofas and bed-settee for our new modern flat, we opted for Willow and Hall and we are so please that we did. Excellent service from start to finish and fantastic follow -up service when there was a minor blip. Highly recommended.”

Helpful Report

Posted 6 years ago

“Excellent sofabed - the only double I could find that fitted my room.”

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Posted 6 years ago

“We ordered a sofa bed from Willow and Hall. We originally ordered fabric samples which came very quickly and the fabric was very good quality. Once the sofa bed was delivered, the delivery team were excellent - it was placed in the bedroom and unpacked - and it was very well packed. The quality it excellent and were very pleased with our overall shopping experience with Willow and Hall. Would recommend.”

Helpful Report

Posted 6 years ago

“They have a huge range of styles and materials to choose from. Their samples arrive very quickly and their staff are very knowledgeable about their products. The installation is professional and thorough with demonstrations of how to operate the sofa-bed mechanisms. Very thick and comfy mattresses.”

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Posted 6 years ago

“Very helpful both at the ordering and delivery stages. A good sofa bed, which has been well used.”

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Posted 6 years ago

“Excellent staff in the showroom, very helpful and no pressure whatsoever. We altered our order about a week later, in that we decided we would have a second armchair after all, again it was no problem. The complete suite arrived when they said with two efficient and cheery men, who also managed to get our very large old sofa out of the house without any damage or hassle'”

Helpful Report

Posted 6 years ago

“Lots of choice; plenty of guidance; good customer service; and an excellent finished product. Our sofa-bed is very comfortable and easy to use.”

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Posted 6 years ago

“Have had sofa and sofabed for over a year now. Great quality and comfortable. Looks fantastic.”

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Posted 6 years ago

“We bought a beautiful sofabed which is immaculate, comfortable and just right for the space The customer care and ease of ordering was spot on”

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Posted 6 years ago

“Excellent product and great friendly service.”

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Posted 6 years ago

“Purchased a fantastic sofa bed from Willow and Hall in their clearance sale! Absolute bargain and even had spare cushions come with it! Looks great in the lounge and guests have found it really comfortable!”

Helpful Report

Posted 6 years ago

“Really lovely made product. Item arrived on time delivered by some very lovely delivery chaps. Product is such good quality. Delighted. Can not fault.”

Helpful Report

Posted 6 years ago

“Excellent service! Sofa bed arrived today by two great delivery guys! Very quick and efficient! Love the fabric! Great!”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews