Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It a really easy and straightforward experience from getting samples to ordering and delivery. All very helpful and informative... Great service”

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Posted 7 years ago

“Excellent service start to finish.”

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Posted 7 years ago

“Excellent service and lovely sofa bed. Arrived on time and looks beautiful in my home”

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Posted 7 years ago

“Top quality finish. People on call to advise on choices and materials. Delivered on time. Excellent service all round.”

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Posted 7 years ago

“Shortly after placing my order on-line I was called by a Customer service agent to check all the details and confirm an approximate delivery date. Before delivery I was contacted and given a short delivery window. Operating the sofa bed was demonstrated after delivery.”

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Posted 7 years ago

“the sofa-bed I ordered was delivered on time and is excellent quality, very comfortable and is just what I wanted”

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Posted 7 years ago

“Certainly a good experience and made very easy by good staff.”

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Posted 7 years ago

“Sofa bed ready to my specifications in 6 weeks. delivered by helpful charming delivery men who showed me how it worked. Very comfortable to sleep on”

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Posted 7 years ago

“A very efficient, friendly customer service. Delivery guys were also excellent. Appley sofabed, just what I wanted and true to description and fabric swatch.”

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Posted 7 years ago

“Very helpful staff before, during and after purchase. Also excellent quality sofa bed”

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Posted 7 years ago

“Great bed sofa. Material looks same as sample and looks great. Delivered at time agreed.”

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Posted 7 years ago

“Easy ordering, short deliver time for made to order sofa bed, efficient friendly delivery personnel, excellent quaility product. What more could you ask for.”

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Posted 7 years ago

“Responding to an advert in a magazine, I visited the showroom in London looking to purchase a sofa bed for my sister. From the beginning of this transaction to my sister taking delivery of her beautiful sofa bed, I cannot fault nor praise enough the service I received. I visited many other showrooms, shops and websites before making my selection of Willow and Hall. The showroom had every model on display, with a wonderful selection of styles, sizes and fabrics. The staff were knowledgeable, efficient and helpful regarding seat filling, mattress types and fabric options which helped me select the best sofa bed for my sister. On the appointed day, the sofa was delivered by extremely 'nice' men who took great trouble ensuring the sofa was put together and all packaging removed. My sister loves her sofa, I still have to try out the bed. I recognise this all sounds a bit over the top but I was really impressed by the service, the product and the reasonable cost. I really recommend this company and I am not, nor is any member of my family, in the pay of Willow and Hall.”

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Posted 7 years ago

“Just great customer service and a lovely new sofa in our home with absolutely minimal fuss. Would definitely recommend them.”

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Posted 7 years ago

“I have already responded on Feefo”

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Posted 6 years ago

“Excellent service, superb product.”

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Posted 6 years ago

“Really fantastic company, extremely helpful when ordering, sofas ready in timescale given and superb quality. Would wholeheartedly recommend them. Brilliant choices of styles, materials and cushion fillings.”

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Posted 6 years ago

“Fantastic product, great service. Highly recommend.”

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Posted 6 years ago

“We ordered a loveseat sofa bed online. It was easy to choose the style and fabric from a wide selection. We were sent a fabric swatch a few days later. The sofa bed arrived about 10 weeks later which was fine. It had been custom made and was well worth the wait. It is of high quality and the bed mechanism is simple and smooth. We are very happy with the product and glad we chose Willow and Hall over a larger company.”

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Posted 6 years ago

“Genuinely fantastic service. We simply canít fault the service and quality weíve received from Willow and Hall. From the order process to the brilliant, friendly and helpful delivery guys, they have got it all spot on. Genuinely fantastic service - and all too rare these days.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews